Avaya Cloud Office 2026: Benefits, Features & Pricing

I like the ease of the phone systems. I can forward calls as well as receiving phone messages even when I'm not in the office. It's easy to use and great value.

There isn't a whole lot that I don't like about this software.

I enjoy the level of customization I'm allowed as an end user through the Self Administration portal. I think maybe my favorite feature is the Personal Directory but the ability to toggle myself on and off of "Do Not Disturb" has been such a huge help throughout the pandemic while we've worked remotely. All in all, I appreciate the platform and would say I'm rather fond of it, although I wouldn't consider myself a cheerleader.

Many of the "manual" (read: dial in to access) configuration features are cumbersome and difficult to access. Also, maintaining several profiles - the phone itself, your web portal, your voicemail profile - can be frustrating. Sometimes it feels like there are too many options and having to sift through them all to find the correct one for what I want to do can be daunting.

No pros. Might be if you could get the phone system setup. It took 3 months then I cancelled. They don't have time for new customers it seems.

Signing up with Avaya was the biggest mistake I have made in a long time. You here about all the software, integrations and see the amazing advertising team kicking but. What you don't know is that Avaya is very unorganized. The sales team did an okay job at getting me setup, however once it came to porting, getting the phones programmed and gathering information about basic phone system setting the nightmare begins. The sales guys and setup teams seem to have no communication with each other. Once I was with the setup team they changed ordered me an extra $45 a month for 11 vanity numbers. Those vanity numbers are free with my existing provider. I was asked the same questions at least 9 times as I was switched from one person to another to another to another over and over. Two and a half months later I have had enough and asked for a refund on all the phones. They countered with an okay offer to refund me all the money I paid on the phones but then I told them about the vanity numbers and the change order and they called it hold numbers for when... lol here it is when my port numbers come in. So I guess they are charging me that in for holding the same for the numbers I have to port when we are waiting the 2.5 months for them to get me setup. Also.. they charged me monthly already with no phones even programed. I would steer way clear of this company. After I asked them what about the vanity numbers they have not responded to an upset customer now for 5 days. It's been a un

As having a telecom professional background, I can tell this Avaya solution is very robust and stable.

Maybe the overall "look" of the physical phones could be enhanced. Honestly, it is a very subjective aspect.

I have been using the Avaya system for years, it's the only system I've ever known in all the organizations I've ever been in. It's very intuitive and very easy to set up voice mails, call forwarding, call blocking, away messages, and you can also set it up online.

Because it's so robust there's a lot of different uses for the phone program and it's hard to remember all of it's functions. One can argue that this is good or bad but it depends on your nature.

The system replaced a previous phone system.The switch went well. The app is well laid out and has all of the features required including voicemail.

The app does not seem to work well and connect to my account even when trouble shooted. It logs out all the time meaning when I am off site the calls are not coming to my mobile as needed or just showing that I have a missed call when the phone has not rung.

The system is very easy and intuitive to use. I like how the app and the desktop phones all seamlessly integrate will e-mail.

Some of the integration was taxing, and on rare occasions calls are dropped when I am out of the building.

Easily adaptable to any business needs, for example i used this in a 60 user environment, which grew to 300 users in 18 months. The IP Office coped well and adapted rapidly to our needs, no swapping out old phone systems.

Can become expensive without doing homework on what modules you need. The older IP Office units can also be expensive to repair as parts are not easily sourced.

Very nice product in term of the communication in between the employees for inter organization.

The structure of the product itself is the least thing I like about this product

IP calls are pretty simple, basic functionality

Drops calls, connectivity issues, updates don't always fix the issues.