RingByName 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

RingByName

4.6

(69)

Pricing

Starting at $28.95 per month

About RingByName

RingByName is a cloud-based phone and VOIP service provider that offers e-fax, teleconferencing tools, note sharing, customer relationship management (CRM) features, scheduling, agent activity tracking and more.

Interactive voice response (IVR) enables users to record and upload answers to common questions that customers can access over the phone. The e-fax feature allows users to send, receive and view faxes as PDF files on desktop and mobile devices. Users can also create, schedule and send invitations to dial-in teleconference using telephone numbers and PIN codes.

Other features include call recording, toll free number support and virtual phone extensions. Users can also schedule meetings, calls and discussions, and these can be shared with teammates using an event scheduling feature. RingByName integrates with third party applications such as QuickBooks, Zoho Connect, Salesforce and Google apps.

Pricing is per user per month. Support is offered via email and over the phone.

RingByName Screenshots

RingByName Pricing and Plans

Starting price: $28.95 per month

Free Trial

Free Version

Basic

$28.95

per user, per month

No plan information available

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RingByName Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of RingByName
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Archiving & Retention
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Queues
Call Reporting
Call Screening
Call Scripting
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
CRM
Customizable Reports
Fax Management
File Sharing
For Cloud Phone Systems
Interaction Tracking
IVR
Live Chat
Meeting Management
Monitoring
Multi-Channel Communication
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduling
Single Sign On
SIP Trunking
SMS Messaging
Text to Speech
Third-Party Integrations
Unified Communications
Video Conferencing
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection

RingByName Integrations

Google Contacts

Google Docs

Salesforce Sales Cloud

Zapier

RingByName User Reviews

Overall Rating

4.6

Ratings Breakdown

80%

12%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.6

Have you used RingByName and would like to share your experience with others?

Stephan A.

Verified reviewer

Religious Institutions

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

New Customer

Initially implementation and contracting were difficult. The contracted services details were not fully explained, although how my entire operation was set up was fully explained. To date, i still have outstanding items, although i am fully ported. The VoIP service seems fine. it is the functionality i losdt on each of my phones that will need to be reprogrammed. I am not certain if this is done by me on each phone or if the software can do it. I am investigating this as we speak. I need to reiterate that [SENSITIVE CONTENT] is Awesome and seems to be going above and beyond to ensure we are satisfied. He really needs to be recognized. I will be checking in to see if he was.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

RBN has been an excellent implementation partner with reasonable costs associated. The tech support/ implementation experts were awesome. [SENSITIVE CONTENT] was the primary contact. The guy is a SUPERSTAR@!!!! He was knowledgeable, patient, solutions based, great communicator, able to seek resources when challenges occurred and most importantly, set clear expectations and delivered on every expectation. He also, as part of that, kept in constant communication; allowing me to not have to call in or chase anyone for assistance or details.

Cons:

So far, I need to learn more about the app and the ancillary app for cell phone usage. I also need to reprogram the features on my phone, not to my knowledge able to be performed via the admin dashboard.

Reasons for choosing RingByName

[SENSITIVE CONTENT] was a good salesperson who I felt a good rapport with. [SENSITIVE CONTENT] was helpful when needed. The price was reasonable.There are some things that I was not aware of until after implementation but i will have to work through it.

Reasons for switching to RingByName

Price and recommendation from one of your former employees, [SENSITIVE CONTENT]. i was also referred by [SENSITIVE CONTENT] at Toshiba.

Vendor Response

Stephan, Thank you for your review! We endeavor to keep improving our overall services and focusing on the ease of use which we know to be very important for customer like you. Best, KL

Replied February 2022

Carlos B.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Easy to use, reliable , good customer service and good quality for money.

Excellent

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Like pricing, customer service, reliable and products

Cons:

Does not like the voice, hopefully will change soon

Reasons for choosing RingByName

Pricing, customer service and customizing our needs

Vendor Response

Carlos, Thank you for your review. We totally appreciate it. Regarding the voice, I take it that you mean the system voice. This we are looking to improve. Please do not hesitate to let us know if there is any other improvements that you see we need. Best, Kooi Lim

Replied February 2022

Brian G.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Room for Improvement

Overall customer service has been great they have devoted a lot of time to a couple of major issues within the office since we went on line and have resolved most of the problem. We are currently having delay issues with call conversations and they have been trying to resolved. They have not been able to pin point the issue yet and moving phones to plug directly into our router to test is not a feasible option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has several very good features but unfortunately have not had the opportunity to test out any of the additional features yet with our office or are feature our office just wont benefit from.

Cons:

the lack of easy capability with our previous Polycom phones. We had to purchase Yealink phones to work with the software and new platform. We would have preferred keeping our Polycom phones as they are easier to manage than the Yealinks. Plus several people have headsets that we purchased the addition adapters to help them work with the yealink phones but have been unsuccessful in getting them to work good.

Reasons for switching to RingByName

Our office merged with NSI Insurance Group and that is there platform they use with all locations

Vendor Response

Brain, We are sorry to hear that you are experiencing delayed audio and issues with Yealink phones. We are going to review the cases and get back with you. As for ease of use and features we have added a few very useful features such as SMS, Chat and Meet into the RingByName OX web application.. Please give them a try and let us know if they help you communicate better with your team and customers. We like to make sure that you are happy with our service and so continue reach out to us so that we can improve. Thank you Kooi Lim CEO of RingByName

Replied July 2021

Ingrid H.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2021

Excellent product and customer service

Great customer service. I was walked thru every step of the way.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The set up was very easy to follow . User friendly product.

Cons:

I cannot think of anything I dislike at the moment.

Reasons for choosing RingByName

Good reliable customer service was most important to me and it is exactly what I received with Ring by Name.

Reasons for switching to RingByName

Terrible service

Vendor Response

Ingrid, Thank you for your business and review. We are here to serve you so that you can serve your customers even better. Best, Kooi Lim Ringbyname.com

Replied August 2021

Kimberly J.

Verified reviewer

Religious Institutions

2-10 employees

Used daily for more than 2 years

Reviewed July 2024

Great product

It's been a very positive experience. I appreciate getting email alerts for voicemails when I am away and also texts for emergency calls.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This system allows us to keep up on important calls, tasks and emails, even when we are out of the office.

Cons:

Not really a negative, but it has more features than I can figure out.

Reasons for switching to RingByName

Our old system wasn't keeping up with our needs as a growing church.

Vendor Response

Thank you Kimberly for your wonderful review. We are looking to make our software more and more easy to use. The R! Team

Replied July 2024

Amy K.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed July 2024

Good, but can't chose extensions

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease of use and record of calls. I can see what calls I missed and I love the call ID to confirm with clients on there contact info.

Cons:

Not being able to chose extension options while on call

Vendor Response

Dear Amy, Thank you for your review. Your feedback is valuable to us. Could you please provide more details on your experience with selecting the extension? Your insights will help us improve our services further. The R! Team

Replied July 2024

Taras S.

Verified reviewer

Business Supplies and Equipment

11-50 employees

Used daily for less than 2 years

Reviewed July 2024

Great system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, great reliability, customizable

Cons:

Lack of some features: RBN takes a long time to add new features.

Reasons for switching to RingByName

Reliability and 24/7 customer service and

Vendor Response

Dear Taras, We would like to hear from you ideas on features that we should build to improve your experience, let us know. The R! Team

Replied July 2024

JANINA A.

Verified reviewer

Non-Profit Organization Management

1001-5000 employees

Used daily for more than 2 years

Reviewed July 2024

PAYROLL SUPERVISOR

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

CALLER ID, AND USE CALL TRANSFERED. also, the text alert to my email its very helpful.

Cons:

I don't have comments for this question.

Vendor Response

Dear Janina, It is our pleasure to support your large non-profit organization. We strive to deliver a service that goes beyond monetary value.

Replied July 2024

Juan C.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for more than 2 years

Reviewed July 2024

Ringbyname Excellence

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and understand for beginners

Cons:

I do not have any complaints for ringbyname

Vendor Response

Dear Juan, Your feedback on the ease of use of our software is greatly appreciated! At our company, we are dedicated to delivering top-notch experiences for all our customers. Thank you for recognizing our commitment to excellence. The R! Team

Replied July 2024

Annemarie B.

Verified reviewer

Insurance

51-200 employees

Used daily for more than 2 years

Reviewed July 2024

Easy to use