Convoso 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Convoso

4.5

(370)

Pricing

Starting at $90.00 per month

About Convoso

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, outbound emailing, smart voicemail drops and Dynamic IVR to pre-qualify leads automatically.

As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso.

The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads.

The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.

Convoso Screenshots

Convoso Pricing and Plans

Starting price: $90.00 per month

Free Trial

Free Version

Basic

$90.00

per user, per month

Plan includes:

White Glove Customer Service

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Convoso Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Convoso
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Disposition
Call List Management
Call Queues
Call Reporting
Call Scheduling
Call Tagging
Call Tracking
Call Transfer
Call Whispering
Campaign Management
Campaign Specific Caller ID
Compliance Management
Computer Telephony Integration
Contact Database
Customer Database
Customer History
Customer Segmentation
Customizable Fields
Customizable Reports
Data Import/Export
Email Management
FCC Compliance
For Sales Teams/Organizations
FTC Compliance
Inbound Call Center
Integrations Management
Interaction Tracking
Lead Capture
Lead Distribution
Lead Generation
Lead Management
Lead Qualification
List Management
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Online Voice Transmission
Outbound Call Center
Performance Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reminders
Reporting & Statistics
Sales Activity Management
Sales Reports
SMS Messaging
Third-Party Integrations
Voice Mail
VoIP Connection
Workflow Management

Convoso Integrations

Salesforce Sales Cloud

Dynamics 365 Business Central

Google Maps

HubSpot CRM

LeadsPedia

Zendesk Sell

See all 12 integrations

Convoso User Reviews

Overall Rating

4.5

Ratings Breakdown

61%

29%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.5

Functionality

4.5

Verified

Reviewer

Insurance

201-500 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

great work space

rightnow its doing great its been awhile since the calls have been slow its a great price and easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

its very easy to use and very easy to learn its easy to work with it has a great way of doing things easy.

Cons:

their dont seem to be nothing much wrong with convoso but it does be slow with calls some times but not all the time

Erick A.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Reviewed September 2025

Convoso; Efficient & Easy To Use.

Amazing, Convoso in my day to day use is very efficient and easy to use, I've been able to pull up reports effortlessly and due more then what one could imagine.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reports; Being able to obtain reports for success/conversion rate Being able to obtain reports for adherence Being able to obtain reports for statuses used Being able to obtain to monitor agents real time Being able to track call logs

Cons:

Not being able to just switch an agents status from an Admin's Convoso. Not able to send a text message while on an outbound call (that would be an amazing feature).

Reasons for switching to Convoso

Much more efficient and very easy to use for both an agent and an admin.

Daniel R.

Verified reviewer

Legal Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Updated Review

Previously 3

Pretty solid servicing a medium sized team overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Previously 3

Functionality

Previously 3

Pros:

More reliable than some competitors our company has tried.

Cons:

Customer support can be slow at times, with challenges getting answers from support staff in a timely manner.

Vendor Response

Hi Daniel, Thank you for taking the time to share your feedback and for being a long-time Convoso customer. We appreciate your note on reliability, and we’re glad to hear Convoso has been a solid solution for your team. That said, we're sorry to hear about your experience with support response times. Your feedback is extremely valuable, and we take it seriously. Our team will be reaching out directly to better understand the challenges you’ve faced and explore how we can improve your service experience moving forward. Thanks again for helping us get better — we’re committed to earning back your full confidence. — The Convoso Team

Replied August 2025

Chris P.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

Dialer review

It was good easy for the agents to recognize the calls very fast disco managers always knew what was going on in the dialer

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How I can listen to the agents through the admin and the color scheme is very good Made it easy to use.

Cons:

Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately

Rogelio J.

Verified reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for less than 12 months

Reviewed September 2025

Turn key dialer as it finest

Support is great, fast and helpful, they even do some stuff for us when needed and are always available within a few minutes of our support request.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team

Cons:

the take some time to get the onboarding done. this could always improve but it was decent, the team was always in contact and ready to step in and help

Reasons for choosing Convoso

support and power dialer that was on our plans in the future

Reasons for switching to Convoso

connectivity was not great and the agents had issues

Eli T.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 2 years

Reviewed January 2025

Convoso is great and likely a top 3 contender.

Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for.

Cons:

I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them.

Reasons for choosing Convoso

Temporary switch to interpret key differences.

Cory L.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 12 months

Reviewed January 2025

Convoso is the Best. Most Expensive. Most Comprehensive.

Overall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way.

Cons:

Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Dont believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number.

Reasons for switching to Convoso

Convoso is so much more comprehensive and useful.

Viviana P.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Convoso Experience

My experience with Convoso is it is a good program. There are still some small issues that need to be taken care of or adjusted but overall its a very simple system to use for a call center enviornment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I love most about Convoso is the system is very easy to manage. It's easy to be able to take a call and to transfer to another department without any issues. Also logging in is much easier compared to the other system I use to use.

Cons:

The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line. You would have to finish the first call before making another call. Unfortunately, I cannot do a three way or a conference call with the system. Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in.

Reasons for switching to Convoso

The system was glitching and most calls coming in were Spam Calls.

victoria c.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 2 years

Reviewed January 2025

wonderful for work!

use it strictly for work. helps manage calls very well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to work once you figure it out. its the companys choice to manage calls overall.

Cons:

cant text or send DM's clients - and it doesnt track my call history more than a couple days and once an appt has passed cant go back and look at it. if you miss it its gone.

Reasons for switching to Convoso

company decision - better call management and tracking

Brianna V.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

Convoso is a upgrade