MiVoice Business Solution 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

MiVoice Business Solution

4.2

(283)

Pricing

Starting at $20.99 per month

About MiVoice Business Solution

MiVoice Business provides your organization with a 360 degree communications, collaboration, and customer experience solution. An open, AI-powered unified communications and collaboration application that integrates easily into your IT stack, MiVoice Business includes all of the capabilities demanded by small, medium, and large organizations across all industries.

With the industry's most flexible deployment options, you choose whether to deploy your MiVoice Business application software on your premises on a Mitel hardware controller, virtually in your private cloud datacenter, in your public cloud instance, or deploy using a hybrid model.

The entire solution can be purchased with traditional CapEx perpetual software licensing or using an OpEx subscription payment model. You choose the purchasing model that best fits your business.

MiVoice Business subscription licensing makes your budgeting more predictable and reduces upfront communications cost with the flexibility of monthly recurring payments.

You choose when you want updates and which user profiles you want with the flexibility to mix and match user profiles with the telephony, collaboration and customer experience fe...

MiVoice Business Solution Screenshots

MiVoice Business Solution Pricing and Plans

Starting price: $20.99 per month

Free Trial

Free Version

Basic

$20.99

per month

No plan information available

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MiVoice Business Solution Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of MiVoice Business Solution
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
API
Archiving & Retention
Audio Calls
Audio/Video Conferencing
Audio/Video Recording
Call Center Management
Call Conferencing
Caller ID
Call List Management
Call Scheduling
Call Tracking
Call Transfer
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conferencing
Contact Management
CRM
Email Management
File Sharing
IVR
Live Chat
Manual Dialer
On-Demand Recording
Predictive Dialer
Presentation Streaming
Prioritization
Queue Management
Real-Time Chat
Real-Time Data
Recording
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Screen Sharing
SSL Security
Two-Way Audio & Video
Unified Communications
User Management
User Profiles
Video Call Recording
Video Conferencing
Voice Mail
VoIP
VoIP Connection

MiVoice Business Solution User Reviews

Overall Rating

4.2

Ratings Breakdown

48%

34%

13%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

3.9

Functionality

4.2

Tiffany V.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

This has been a God send!

Ratings Breakdown

Ease of use

Previously 4

Functionality

Previously 3

Pros:

We transitioned phone systems from an old traditional line to Mitel. This product came along with it, and we couldn't be happier. This allows us to seamlessly transfer calls to voicemail, conference in to other colleagues, and pull up a chat if we have a quick question that doesn't warrant a phone call. This product filled a need our business wasn't even aware we had.

Cons:

It can sometimes have issues loading in the morning for some of our workers. Help desk is great is solving any issues, but it does happen more often than it should.

Michael D.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2019

A Great Cisco Alternative

Cisco Agent didn't do enough for us, so we decided to use ShoreTel. Great change, you can type names and extensions straight into the softphone and instantly dial anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, great management of devices, users, and admin. Easy dialing, ShoreTel phones can also take a BEATING.

Cons:

The software could be a little cleaner on the side. The UI needs a bit of a change, especially the back end which just looks old.

Mike F.

Hospital & Health Care

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Absolutely Great

Ratings Breakdown

Ease of use

Functionality

Pros:

Our company uses Shortell and they are great. In all the years of using different providers they are hands down the best.

Cons:

Some of the features are not rolled out to us. This is more of a corporate regulation but I’d like to be able to use all the functionality

Cam P.

Verified reviewer

Mental Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Great tool for around the office

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love all of the features that they make available. As an admin setup for new users is very straight forward.

Cons:

I wish their video chat feature allowed for more than just Vidyo. Vidyo is an awful video chat system.

Ann M. F.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Shoretel VOIP is the best business phone system I've used

Ratings Breakdown

Ease of use

Functionality

Pros:

It has all the features one could want, is easy to use, and even if you haven't used a feature in a while it basically teaches you again simply

Cons:

It's internet based - which means if we lose internet or electricity our system is down. It happens a couple times a year. But it's the nature of using VOIP, not the system's fault

Kenneth H.

Verified reviewer

Human Resources

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Better off somewhere else

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There isn't much I like about Mitel, but if I were to pick one thing it would be the softphone app they have for Google Chrome

Cons:

The softphone application itself constantly needs to be updated and glitches out quite often.

Talib J.

Verified reviewer

Staffing and Recruiting

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

A great tool but some teething issues makes this a tool that has left us slightly disappointed

It's been a good experience but I wish it could have been better. We are now considering other options which is a shame

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration was brilliant but the feature I like the best is the ability to call a number just by clicking on a phone number that has been recognised in Google Chrome by the Chrome extension. This is available either when searching through different webpages or even our CRM system which is accessed through Google Chrome.

Cons:

I don't like that the software has so many issues with our other tools and VPN

Asim Kumar J.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Good software for communication

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The voice quality and the features like conference, Call transfer, Call hold, Screen share

Cons:

Very large app. The exe file is very big.

Brittany B.

Verified reviewer

Human Resources

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

YesTel to ShoreTel

Ratings Breakdown

Ease of use

Functionality

Pros:

It is a well known and established name so I knew it was going to be helpful with the different features it provides. The caller ID after hours is a nice touch when working for a small business!

Cons:

The cell phone app has many bugs and problems at times but other than that, nothing!

Mark B.

Verified reviewer

Insurance

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed August 2019

Works great!

Ratings Breakdown

Ease of use

Functionality

Pros:

I like how you have a GUI interface for dialing, answering, seeing call logs etc.. It is much nicer to navigate vs having to do that on the phone itself. I especially love the ability to setup call forwarding automatically. I am by no means a power user, and have only scratched the surface of the utility.

Cons:

my only complaint, if i needed one, would be the GUI is a bit dated feeling and does not feel like a modern UI. However, it works great so I can overlook this!

Showing 1 - 10 of 283 Reviews

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