Talkdesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Talkdesk

4.5

(732)

Pricing

Starting at $85.00 per month

About Talkdesk

Talkdesk is a cloud-based call center solution that helps businesses improve customer satisfaction while simultaneously reducing customer support costs. It uses interactive voice response (IVR), automatic call distribution (ACD) and skills-based routing, callers are routed to the agent who is most qualified to meet the needs based on customizable data.

Talkdesk displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time so they can personalize their conversations. The system automates tasks, so a new profile is created whenever a new contact calls. When a call is missed, Talkdesk sends an email containing call data, a voicemail recording and a transcription. Managers and agents are also able to make data-driven decisions with call monitoring, call recording, and real-time and historical reporting.

The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month. Support is offered via knowledge base, email and phone.

Talkdesk Screenshots

Talkdesk Pricing and Plans

Starting price: $85.00 per month

Free Trial

Free Version

CX CLOUD DIGITAL ESSENTIALS

$85.00

per user, per month

Plan includes:

Omnichannel: Email, Chat, Web, Social, and more
Studio & Routing
Connections
API Access
Real Time Dashboards
Business Intelligence
Conversations Mobile App
Quality Management

CX CLOUD ESSENTIALS

$85.00

per user, per month

Plan includes:

Voice Engagement
Workspace Designer
Embedded automation designer
70+ Integrations

CX CLOUD ELEVATE

$115.00

per user, per month

Plan includes:

Digital Engagement
Quality Management
Screen Recording
Feedback
Automated Notifications

CX CLOUD ELITE

$145.00

per user, per month

Plan includes:

Custom Reporting
Performance Management
Workforce Management
Customer Experience Analytics

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Talkdesk Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Talkdesk
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call List Management
Call Queues
Call Screening
Call Tagging
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Surveys
Customizable Reports
Data Import/Export
Employee Coaching Tools
Employee Scheduling
Event Triggered Actions
For Call Centers
Generative AI
Inbound Call Center
Integrations Management
Interaction Tracking
Knowledge Base Management
Labor Forecasting
Leaderboards
Lead Management
List Management
Manual Dialer
Monitoring
Multi-Channel Communication
Multiple Scripts
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Performance Management
Performance Metrics
Phone Key Input
Predictive Dialer
Process/Workflow Automation
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recording
Reporting & Statistics
Scheduled Recording
Sentiment Analysis
SIP Trunking
SMS Messaging
Support Ticket Management
Text to Speech
Third-Party Integrations
Unified Communications
Video Conferencing
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Workforce Management

Talkdesk Integrations

Contactually

Freshdesk

UserVoice

Playvox

Zendesk Suite

Zoho CRM

See all 41 integrations

Talkdesk User Reviews

Overall Rating

4.5

Ratings Breakdown

63%

31%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.4

Tony Ricardo R.

Verified reviewer

Insurance

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed June 2023

Talkdesk makes the job run smoothly

Talkdesk is used as the main application for new and old customer contact accounts. It is used by every support and sales department in the entire company. The main difficulty it solves is the ability to reduce the number of windows or screens in the transition between different knowledge areas and, at the same time, display to staff/management when it is available and when it is not. Talkdesk is most optimal for companies that have a lot of knowledge and equally display to staff/management when it is available and when it is not. Your ability to switch between these areas is where it really pays off. That being said, I would not recommend it for a company that is all about email. Talkdesk really offers itself well to companies that use the "talk" function, otherwise it would not be of use to you.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Streamline and speed up the difficulties of your usual procedure without affecting your intentions. If you wish, you may use its display mode or position it where you want it on the screen. Reduces the fatigue of switching seamlessly between major workspace tasks, such as email and chat, while maintaining openness with your group about food, meetings and time arrangements.

Cons:

When you log out, if you do not update your status to Offline, it will remain operative until the next time you log in. A note about your inability to customize the options available, it would be beneficial to have the ability to customize the option you have as an appointment or a staff. A major weakness I have been experiencing so far is that it sometimes fails; such as not being ready for calls when it is clearly impossible or not being able to accept calls from another.

Tyler F.

Verified reviewer

Internet

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Powerful phone system, though focus shifting away from startups

We needed a phone system which allowed our distributed team to take business calls on mobile numbers and not expose their personal phones. Talkdesk has empowered this use case, though we wish the apps were easier to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product is full featured, including full ability to call anywhere (including internationally), digital voicemail, contact management, calling from a browser, analytics and performance statistics, and integration with CRMs. You can also receive incoming calls via phone line rather than just via data connection. Many customization options including business hours settings, which phone lines to ring in certain circumstances, and a call tree builder are also helpful.

Cons:

For the longest time, Talkdesk did not have apps for iOS nor Android, but now it appears that they do as of October 2019. Even still, you need to activate the app via a technical support request, which is not a very user-friendly way to handle things. The web-browser based version occasionally hangs (nonresponsive) and a page reload is required, even though we are using a modern computer and modern browser. We've also noticed that the company's focus is shifting away from small customers and startups towards only enterprise customers, so the platform is not as easy to deploy or use for this segment as it was before.

Reasons for choosing Talkdesk

Balance between cost and feature set

Reasons for switching to Talkdesk

Grasshopper was not connecting all calls, meaning a customer would call us and leave a message, yet none of our agents were never rang or notified. We haven't had this problem much with Talkdesk (though, not never).

Josh S.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Easy to Use with incredible quality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Talkdesk is very user friendly. I don't have a hard time understanding where functions are, and if I need to learn they have many tools to do so. They are great customer support and the quality of sound is something I've never had to worry about.

Cons:

I really don't have an negatives to share about Talkdesk.

Kallen B.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed September 2020

Talkdesk: The perfect tool for your support team!

It has been an awesome experience using Talkdesk. This software has allowed us to grow and has supported us at every step. Additionally, their CX team is outstanding and very supportive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is incredibly easy to use. Agents learn to use this tool in a matter of moments. Additionally, the Studio for IVR allows incredible flexibility in our IVR. This has made it easier for client to get to the correct team and helped to improve their overall satisfaction.

Cons:

The Reports. Talkdesk recently launched Explore which houses all the reports in one location but it is still really hard to know which report to run. Once you find your desired report, you need to pull it out to excel or google sheets to manipulate the data and build any kind of visual. However, most of the data you want can be found in these reports.

Reasons for choosing Talkdesk

Talkdesk had all the needed features (IVR, Recording, Monitoring call, real time report) and was the right price.

Reasons for switching to Talkdesk

We needed more features at the right price

Anthony G.

Verified reviewer

Hospitality

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed August 2020

My Talkdesk experience

All people from Talkdesk are very involve since the deployment process. During implementation, we deal with PS, they are just amazing, and they understand very well our organization and how we work. They also help us to improve our contact center. After implementation, we have our CSM and TAM who are taking over and it was very smooth. When we were on "run" the support team have been also very reactive, they answer very fast on all our quick request.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best feature for me is the Salesforce integration. It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution. Talkdesk is a very user-friendly tool and it's an easy software to use

Cons:

I would like to have more options and granularity on the Talkdesk roles and be able to personalize more who get access on which feature

Reasons for choosing Talkdesk

For the very good integration with Salesforce, and we had a better feeling with Talkdesk as we share the same values.

Reasons for switching to Talkdesk

We move to talkdesk for PCI reasons, we had to work with a partner which have a global PCI DSS level 1 certification.

Logan B.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Reviewed August 2019

Talkdesk everything you want with a clean UI/UX - CCaaS

OUr customers want quick and easy access to their reps by phone. Talkdesk makes that possible. Management wants an integrated phone system to be able to view high level data in other areas of our business. Talkdesk is the CCaas that fit our needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use the my favorite thing about the software. As a daily user and admin, Talkdesk isn't part of things I worry about breaking, it just works. It works for me and new hires alike.

Cons:

Call quality. If talkdesk could fix the random bouts of call quality issues, then this would be a near perfect solution.

Reasons for choosing Talkdesk

At the time talkdesk was way more robust and it has totally fixed our need so we don't need to worry about how others software's have progressed since then because talkdesk is continually improving.

Reasons for switching to Talkdesk

UI, UX, call quality, ease of use, reports, scalability, call routing, cost

Robert N.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Reviewed August 2019

Why we chose Talkdesk

Overall, it has been a positive and pleasant experience. They are always responsive, always open to feedback and will go the extra mile to assist with special requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of setup, the support provided, constant updates and integrations with other software and services. Constant updates from their development team on new features and services.

Cons:

Could use some additional features such as multiple dashboards to monitor multiple centers/ring groups

Reasons for choosing Talkdesk

Features, service package and features in development

Reasons for switching to Talkdesk

Better performance, better features

Amir H.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Reviewed July 2019

Great experience so far

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've had a pretty good experience with TalkDesk since we launched it a few years ago. We love the ease of configuration, the built in reports, the great user interface, and the modern design. We switched over from a legacy/long-time vendor that was reliable, but very difficult to customize or even to pull reports from.

Cons:

TalkDesk should do a better job recommending hardware for agents. We had to go through 3 different headsets before settling on a good one. We also did have some complications during on-boarding but this was a few years ago so I'm sure they improved their process.

Reasons for switching to Talkdesk

Very difficult to customize or even to pull reports from.

EULOGIO A.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Great sound quality... Admin page has room for improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce. Being able to pull up a lead's file in Salesforce through the TalkDesk bar is such HUGE timesaver!!!!

Cons:

Being in a call center where we connect potential clients with our real estate agents located all throughout the country, it is crucial to have quick access to our agent's personal phone #'s. We haven't been able to add, delete, or update any phone numbers to our "Favorites" list (serves as our internal phone directory) for a couple of weeks now and it doesn't seem like like any solutions are on the way

Reasons for switching to Talkdesk

We were having a lot of issues with dropped calls and lagging service.

Maria M.

Verified reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Talkdesk app for Salesforce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it was easy to implement and customize with the product

Cons:

The way it interprets data. You really have to dig and email the representative to get some of the metrics needed or interpret some. It shouldn't be that hard to get some metrics pulled up.

Reasons for switching to Talkdesk

the customization options available with Talkdesk

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