Unitel Voice 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Unitel Voice

4.6

(59)

Pricing

Starting at $9.99 per month

About Unitel Voice

Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech.

Built for Business Builders
Run your business from anywhere
Not overcomplicated or overpriced
Amazing USA-Based Support

Unitel Voice enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone.

Unitel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers.

Key features of Unitel include call recording, call transferring, SIP trunks, virtual auto attendant, audio conference bridge, call logs, unlimited call handling, call blasting, call announcement, on-hold music, and call blocking.

Unitel Voice Screenshots

Unitel Voice Pricing and Plans

Starting price: $9.99 per month

Free Trial

Free Version

Start-Up

$9.99

flat rate, per month

Plan includes:

1 Number
3 Users Included

Unlimited

$24.99

flat rate, per month

Plan includes:

1 Number
Unlimited Mins
Unlimited Users

Office

$29.99

flat rate, per month

Plan includes:

1 Number
3 Users Included*
Unlimited Mins

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Unitel Voice Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Unitel Voice
Activity Dashboard
Call Center Management
Call Conferencing
Caller ID
Call Reporting
Call Screening
Call Tracking
Call Transfer
Collaboration Tools
Communication Management
Conferencing
Employee Directory
Fax Management
IVR
On-Demand Recording
Real-Time Reporting
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
Video Conferencing
Virtual Extensions
Voice Mail
Voicemail Transcription
VoIP Connection

Unitel Voice User Reviews

Overall Rating

4.6

Ratings Breakdown

75%

19%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.7

Functionality

4.5

Sven O.

Verified reviewer

Education Management

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2026

Affordable and feature rich!

Very satisfied. I spoke with [sensitive content hidden] on my support call and she was fantastic. She helped answer all my remaining questions and got me running at light speed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Affordable Toll Free number that can be used across my entire team. I chose the least expensive and had low expectation, but they were exceeded.

Cons:

It wasn't intuitive at first but with the Guide, Support Setup Call and the videos I was able to get up and running for both voice and fax.

Reasons for choosing Unitel Voice

Price affordability and recommended by multiple tech sites.

Margaret K.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed July 2025

Exceptional!

I am so happy with the business services they offer. Their customer service and set up were exceptional! [sensitive content hidden] did all the work but walked me through everything to make sure I understood it and it's set up the way I wanted. I highly recommend this company!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The services they offer along with the customer service are exceptional! I loved the way [sensitive content hidden] walked me through everything to make sure I understand how everything works and how I can make changes in the future. He did all the work but definitely made sure I understood.

Cons:

There is absolutely nothing about this company that I dislike. They have more than exceeded my expectations.

Reasons for choosing Unitel Voice

99% of the reviews I read were positive. The other companies did not have that.

Alka G.

Verified reviewer

Education Management

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

How can Unitel be better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer Service only. Customer Service Only

Cons:

App is very bad. Does not connect to incoming calls, call drops frequently. App glitch, desktop version too slow to load

Tiffany M.

Verified reviewer

Professional Training & Coaching

Self-Employed

Used daily for less than 6 months

Review source

Reviewed May 2025

Aside from the product and service itself, the best thing about Unitel is its people!

Outstanding genuine, professional customer service with Unitel - and all set up within 24-48 hours too!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unitel offers high quality voice service products with next level customer support. It was simpler than I thought - I chose the toll free number offering that worked best for my online business and was prompted to schedule a call to set up my online account and personalized professional voicemail message. My set up call lasted about 15-30 minutes and wasn't rushed or corporate sterile. [sensitive content hidden] was amazing - kind, compassionate, extremely knowledgeable and has a great sense of humor (which is something that I value in customer service). He walked me through their clean, straightforward platform and provided some pearls of wisdom that I hadn't considered - totally valuable. I also appreciate that I can reconnect with [sensitive content hidden] in the future for any questions or issues. Being able to reach out the the same person that helped me with setup means Unitel values and stands behind personalized customer service. [sensitive content hidden] authenticity and genuine interest in me succeeding with my new business was a bonus that I hadn't expected but warmly welcomed. So, aside from the voice service, mobile app, and dashboard experience, the best thing about Unitel is its people - for sure.

Cons:

There are no cons to the Unitel voice service - especially since they walk you through the process on a setup call.

Reasons for choosing Unitel Voice

Best package that had everything for the lowest price with the best customer service - not a hard decision once I was aware of the differences.

Crystal H.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for less than 6 months

Review source

Reviewed October 2025

Ease of Use

My experience was great. From start to finish it was straight forward, convenient, and easy to set up. Customer service was pleasant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unitel voice was convenient and reasonably priced. With clear contract terms. And, it was super easy to set up.

Cons:

I dislike having to type in this area when I had no complaints about Unitel. Why force a least liked section?

Reasons for choosing Unitel Voice

I went with Unitel for ease of use, convenience and cost.

Leslie R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2025

Service is Excellent

It was easy to sign up, emails were easy to follow, and we so appreciate the onboarding call. We are in the midst of growing our business, and Unitel made this piece super easy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] was absolutely excellent to work with! From the moment we got started, he made the entire onboarding process simple, smooth, and stress-free. He walked us through every step with clarity and patience, answered our questions thoroughly, and made sure we understood how everything worked. What could have easily been a complicated setup turned out to be quick and effortless—he had us up and running in less than 20 minutes! Thanks to his professionalism and efficiency, we felt confident from day one, and we’re already seeing the benefits of the service. I couldn’t have asked for a better experience!

Cons:

So far, we have no issues and really like the service. We like the fact that Unitell will grow with us, too.

Reasons for choosing Unitel Voice

not enough functionality, not flexible enough

Abby S.

Verified reviewer

Professional Training & Coaching

Self-Employed

Used daily for less than 6 months

Review source

Reviewed July 2025

Affordable and easy to use.

Very happy I made the switch. I don't need a lot for my one-person business, and the price is very reasonable compared to other providers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Pricing for a very small business. Ease of porting number, and it started working immediately with no setup. Unitel pushed for an onboarding call, which was incredibly helpful.

Cons:

Haven't found anything in my first month. It's been a painless transition and has saved me a ton of money.

Reasons for switching to Unitel Voice

The pricing was a lot better. I'm a very small business and was paying over $40 a month for the lowest tier of service.

Ruben A.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2024

Great customer service

Best customer service I have ever experienced in a long time. Had a small issue over the holiday weekend, and the chat box was available to help. I couldn’t believe they were available and solved the problem. I even received a follow up call a few hours later to make sure problem was resolved! Amazing!!! The reps name was [sensitive content hidden] and she deserves the highest rating available…

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer service is superb, and a very easy to operate system.

Cons:

Can’t think of any reason not to use them…

Reasons for choosing Unitel Voice

They made it very easy to choose. Their ads were easy to understand, and set up was a breeze

Latricia G.

Verified reviewer

Retail

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed August 2024

I Love it!

Overall my experience has been great. Whenever I have an issue they are quick to resolve it and also offer suggestions that I have found to be quite helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the convenience of the app and that I can separate personal and business calls as well as have a separate ring tone for business calls.

Cons:

I think the inbox page can be streamlined a bit. The filter section above the actual voicemail section is cumbersome. I would prefer to see my actual voicemail messages first and then filter.

Reasons for switching to Unitel Voice

The connection was not very good and sometimes the call would drop which is not good when trying to conduct business. Also, I did not like that the Google voice had to be announced when someone wanted to leave a voicemail. It made my business sound unprofessional in my opinion.

Alanda G.

Verified reviewer

Environmental Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Could not have asked for a better service and company!