Unitel Voice 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Unitel Voice

4.6

(59)

Pricing

Starting at $9.99 per month

About Unitel Voice

Unitel Voice is the business builder's phone system. It lets you run your business from anywhere using any device. Easy to set up and use. Backed by amazing customer support that understands that busy small business owners don't have time for overcomplicated tech.

Built for Business Builders
Run your business from anywhere
Not overcomplicated or overpriced
Amazing USA-Based Support

Unitel Voice enables startups and small businesses to look and sound like Fortune 500 companies by adding a toll-free business number to the existing home, office, or cell phone.

Unitel Voice stands out because of its dedicated customer service and network reliability. The platform allows organizations to stay connected and know when a customer is calling so they can provide professional answers.

Key features of Unitel include call recording, call transferring, SIP trunks, virtual auto attendant, audio conference bridge, call logs, unlimited call handling, call blasting, call announcement, on-hold music, and call blocking.

Unitel Voice Screenshots

Unitel Voice Pricing and Plans

Starting price: $9.99 per month

Free Trial

Free Version

Start-Up

$9.99

flat rate, per month

Plan includes:

1 Number
3 Users Included

Unlimited

$24.99

flat rate, per month

Plan includes:

1 Number
Unlimited Mins
Unlimited Users

Office

$29.99

flat rate, per month

Plan includes:

1 Number
3 Users Included*
Unlimited Mins

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Unitel Voice Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Unitel Voice
Activity Dashboard
Call Center Management
Call Conferencing
Caller ID
Call Reporting
Call Screening
Call Tracking
Call Transfer
Collaboration Tools
Communication Management
Conferencing
Employee Directory
Fax Management
IVR
On-Demand Recording
Real-Time Reporting
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
Video Conferencing
Virtual Extensions
Voice Mail
Voicemail Transcription
VoIP Connection

Unitel Voice User Reviews

Overall Rating

4.6

Ratings Breakdown

75%

19%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.7

Functionality

4.5

Shawn B.

Verified reviewer

Retail

Self-Employed

Used daily for less than 2 years

Review source

Reviewed May 2019

The best phone service for your business!

I use UniTel Voice for my business toll free number. I have had a great experience with their friendly customer service an technical support staff. Their voice talent set up my IVR and sounded great. I would recommend it to anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked that you can get your IVR set up with a voice talent for free at sign up. You also can get your settings setup for you or a walkthrough in setting them up by support. I love the ability to receive faxes through your toll free number and send them from the interface. You can also set business hours for your toll free number. You can make or receive calls through the app or have them forwarded to a phone number. The app has distinct ringtones so you always know that your business line is ringing and what option the customer chose in the IVR. This is particularly good for businesses with employees who handle different departments.

Cons:

I haven’t had any issues with UniTel Voice. I think it’s a great service, application, and interface.

Vendor Response

Hi Shawn, Just wanted to reach out and thank you so much for taking the time to write us a review and share your experience here on Capterra. We're sorry for not responding sooner, we must have missed our notification. On behalf of everyone here at UniTel Voice, we really appreciate your feedback and your business! - Your friends at UniTel Voice

Replied July 2019

Susan B.

Verified reviewer

Retail

Self-Employed

Used daily for less than 6 months

Review source

Reviewed May 2024

Unitel, the Perfect Choice

The customer service has been exceptional! The staff took time to listen to my needs and found the right solutions. I received ongoing communication while my 800 number was being transferred from the old company to UniTel. I also liked the follow-up call and the "tutorial" to make certain everything was set up correctly. I appreciated the great personal service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having my company's 800 number on my cell phone is a winner. Since I downsized my company in 2015 I am running my company without employees. Previously the 800 number was on my home's landline. I knew there had to be a solution to having it switched to a mobile phone. I did my homework and found UniTel! In fact a few weeks ago I was in NYC for a short vacation, and worked out an issue for a customer on a ferry in the East River. UniTel has given me the freedom to be anywhere.

Cons:

Actually, nothing so far. All of my needs have been met.

Reasons for switching to Unitel Voice

Century/Link did not have the capabilities of moving my 800 line to a mobile phone. At times I also had issues connecting with the right person for customer service.

Aakarsh B.

Verified reviewer

Airlines/ Aviation

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

Don't use the pathetic service

Dear Unitel Team, Your customer service is pathetic and they are even not educated to treat the customers without any information or anything they suspended my account and while asking they don't have any answer and they hung up on me this is not a service which you guys are providing to the customers I must say I am going to file a chargeback straight away and I will not recommend unitel voice to anyone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing is useful on this organisation do not use this product and get stuck in the situations

Cons:

Meenakshi A.

Verified reviewer

Medical Practice

Self-Employed

Used daily for less than 2 years

Review source

Reviewed January 2025

Great experience

I wanted to take a moment to commend one of your agents, [sensitive content hidden] for the excellent service I received during my recent interaction with her. From the very beginning, [sensitive content hidden] was professional, courteous, and attentive to my needs. She took the time to clearly explain the options available to me, answered all my questions with patience, and resolved my issues efficiently. I truly appreciated how [sensitive content hidden] went above and beyond to ensure I was satisfied with the outcome. It is rare to come across such dedicated and knowledgeable customer service, and I wanted to make sure her efforts were recognized. This level of service has only strengthened my confidence in Unitel. Thank you for providing such excellent support! Meenakshi Aggarwal

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Joseph R.

Verified reviewer

Human Resources

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed August 2025

Nearly Perfect—Just One Small Limitation

⭐️⭐️⭐️⭐️½ (4.5/5) Great service overall. Only downside: cancellations are limited to chatbot or email—though it’s instant and hassle-free.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A perfect price for entrepreneurs just getting off the ground, making it easy to launch your business. Great deal tailored for new entrepreneurs — start strong without breaking the bank as you grow. Affordable pricing designed for entrepreneurs who are ready to turn their ideas into reality today.

Cons:

Cons: Must cancel via chatbot or email—instant, but limited to those two channels and cant be done over the SaaS a good thing is they don't play games and let you cancel right away

Reasons for choosing Unitel Voice

a lot cheaper a quicker to set up.........

ELVIS L.

Verified reviewer

Insurance

Self-Employed

Used daily for less than 6 months

Review source

Reviewed April 2025

SUPERB SERVICE

MY OVERALL EXPERIENCE WITH UNITAL VOICEWAS EXCEPTIONAL SUPERB.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

THE CUSTOMER SERVICE TEAM ASSIST ME ALL THE WAY, ANSWER ALL MY QUESTIONS AND I KNOW I AM A DIFFICULT PERSON.

Cons:

NOTHING, THEY WERE ON QUE WITH ALL MY REQUESTS NOT ONLY ON THE PHONE BUT ALSO BY EMAIL.

Verified

Reviewer

Farming

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed July 2025

[sensitive content hidden] was amazing

The navigation through the website is very easy, the support from Unitel Voice is one of the greatest!!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Your services are very needed. The support from [sensitive content hidden] was on point and very understandable. She helped us out majorly!!!

Cons:

Nothing, everything was on point. The service was a 10/10. I will recommend this to anyone just starting a buisness

yolanda g.

Verified reviewer

Pharmaceuticals

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Bumpy Start to Smooth Sailing

In the beginning the initial setup was bumpy, yet after calling Support, they wee super helpful and now we're smooth sailing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works for our small yet might in our space, company. On this last call our rep went above and beyond to service account.

Cons:

There was no con within this last call for support. Our request was handled efficiently and quickly by our account rep.

Katherine F.

Verified reviewer

Alternative Medicine

Self-Employed

Used weekly for free trial

Review source

Reviewed May 2025

Great customer service!

Excellent communication to cancel a number when I found a vanity number I preferred, and I received my refund promptly on it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Every representative I have spoken with, for example [sensitive content hidden] have been very helpful and supportive

Cons:

The start-up videos made for good bedtime watching 🥱😴💤

Scott C.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2024

Great customer service!

Very pleased with my choice of going with Unitel, it was intimidating at first, but after a quick call with [sensitive content hidden], we are now set up for success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unitel's customer service is incredible! I worked with [sensitive content hidden] and she was amazing and made the process so much easier and less stressful.

Cons:

Trying to set everything up myself was proving really difficult and confusing, but one call to T [sensitive content hidden] and she was able to do in 20 minutes what I was trying to do myself for a couple of hours.

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