Vonage Business Communications 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Vonage Business Communications

4.0

(320)

Pricing

Starting at $19.99 per month

About Vonage Business Communications

Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with premium voice clarity and a wide array of solutions for specific business needs. A long-time industry leader in VoIP, Vonage also provides business integrations and unified communications features that stack up well against the competition. Vonage Business Communications is a strong offering for SMB organizations looking for an entire unified communications platform that enables users to connect by voice, messaging, SMS, and video. The scalable solution helps companies deliver secure, global customer communications experiences to over 35 countries.

Vonage Business Communications Screenshots

Vonage Business Communications Pricing and Plans

Starting price: $19.99 per month

Free Trial

Free Version

Mobile

$19.99

per month

Plan includes:

Mobile and Desktop Apps
Unlimited Calls and SMS
Unlimited Team Messaging
Vonage App Center

Premium

$29.99

per month

Plan includes:

IP Desk Phone Capability
Mobile and Desktop Apps
Multi-Level Auto Attendant CRM Integration
Unlimited Calls and SMS
Unlimited Meetings for up to 100
Unlimited Team Messaging
Vonage App Center

Advanced

$39.99

per month

Plan includes:

Call Group
Call Recording: on-Demand (15 Hours)
IP Desk Phone Capability
Mobile and Desktop Apps
Multi-Level Auto Attendant CRM Integration
Unlimited Calls and SMS
Unlimited Meetings for up to 100
Unlimited Team Messaging
Visual Voicemail
Vonage App Center

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Vonage Business Communications Features

Popular features found in Telephony
Automatic Call Distribution
Caller ID
Call Monitoring
Call Recording
Call Transfer
Computer Telephony Integration
Reporting/Analytics
Voice Mail
VoIP
More features of Vonage Business Communications
Call Center Management
Call Conferencing
Call Logging
Call Routing
Call Scripting
Chat/Messaging
Collaboration Tools
Conferencing
Contact Management
CRM
Dashboard
File Sharing
IVR
Mobile Access
Monitoring
Multi-Channel Communication
Multi-User Collaboration
On-Demand Recording
Online Voice Transmission
Presentation Streaming
Private Chat
Queue Management
Real-Time Chat
Recording
Screen Sharing
SIP Trunking
Two Way Audio & Video
Unified Communications
User Profiles
Video Conferencing
VoIP Connection

Vonage Business Communications Integrations

Salesforce Sales Cloud

SugarCRM

Google Contacts

Method CRM

Microsoft Outlook

QuickBooks Online Advanced

Vonage Business Communications User Reviews

Overall Rating

4.0

Ratings Breakdown

46%

29%

17%

Secondary Ratings

Ease of Use

4.1

Value for money

3.8

Customer support

3.7

Functionality

4.1

Angela Paez, C.

Verified reviewer

Financial Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Great product for small companies

Great!!! I definitely recommend this software and even though it might seem a bit more expensive than others in the market, their quality is definitely worth it.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is an amazing product for small companies. It has several useful features that work great for your business needs. Compared to other similar software out there, Vonage is way more reliable for your communication needs.

Cons:

Even though we do love Vonage, sometimes getting in contact with customer service is a bit time consuming and tricky, but once you are connected to a customer service representative, you know you will get the help you need.

Reasons for choosing Vonage Business Communications

Better and more comprehensive features. Much better customer service.

Reasons for switching to Vonage Business Communications

Weave is a terrible software. Do not recommend at all.

Jackson A.

Verified reviewer

Philanthropy

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Vonage Review for Call Center

We are still newer to Vonage, but it has been a good transition. They have been in communication with us and try to help us when we need it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is an easy program for our agents and supervisors to learn and use. Provides a multitude of customizable options that work well with the integration to Salesforce. I enjoy their community hub that allows me as the manager, to be able to keep informed with updates and issues others are seeing, which is great transparency and 100% is a stress reliever to me.

Cons:

Still are some features that are not present yet such as reports that are helpful for nonprofit work and specific metrics within those, clean ways to monitor calls - wish there was a way to customize the page so I can see everything I need while monitoring, and we have had some hiccups here and there with the program, but for the most part have been able to troubleshoot in a timely manner.

Reasons for switching to Vonage Business Communications

Switched from Campus Call, but could not find it as an option. Were looking to upgrade our service and find something that integrated well with our CRM

Kristen Z.

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed August 2018

Good phone service - managing the setup needs a technical degree

Previously 4

Ratings Breakdown

Ease of use

Previously 3

Functionality

Previously 4

Pros:

We love this as our phone provider as it is very cost effective and we have few service interruptions.

Cons:

The phone system setup is very hard to use - it feels like you need a technical degree! to set ours up I had to have their support walk me through the whole process. Now I don't touch it.

LACEY N.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2024

A Refreshing Change

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

While every VOIP has its problems, customer service with Vonage is outstanding. They never leave any tasks unfinished and no questions are left unanswered.

Cons:

The set up was tricky, but I am no phone analytics expert.

Reasons for choosing Vonage Business Communications

More functions & features that suited our business type.

Reasons for switching to Vonage Business Communications

The previous program, service, and [sensitive content hidden] were ATROCIOUS. Zero accountability for repeated technical issues.

Sid K.

Verified reviewer

Commercial Real Estate

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2023

One of the best all-in-one Business phone application

Vonage's services are sufficient for our company's communications requirements, be it direct calls, messaging, conference calls, or even call campaigns. The support is very prompt with their responses and resolutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is very easy to navigate and neat. Call management and messaging align with the latest design language for such phone systems. The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices,

Cons:

The admin portal could be managed better and the categories on the website are a bit confusing to navigate so maybe that could be reordered and renamed to make it easier to reach the desired page. The integrations apps portfolio can also be enhanced by getting more of the popular apps onboard.

Reasons for switching to Vonage Business Communications

The previous service started getting unreliable and had more frequent server downtime which made it difficult for day to day communication.

matt n.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Not what we were sold … all the hype none of the product

Not good at all we fell for the scam of tell the customer what they want to hear and hope they never use it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it had a nice layout in the application

Cons:

everything it never worked, we were told constantly by sales and our pm that we had these features but everytime we tried to use them we had to pay an additional fee for them or even if they existed in vonage

Reasons for choosing Vonage Business Communications

we were told and “showed” they had all the features we used and needed and that was not the case

Reasons for switching to Vonage Business Communications

pricing we do alot of sms and dialpad was severely increasing sms

Rick K.

Verified reviewer

Construction

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2023

Vonage Business Communications was just ok

It as meh. We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services since. We've tested several services over the years and even changed a couple times in the last 15+ years but we would not go back to Vonage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Vonage Business Communications was fine. It checked most of the boxes and satisfied most of our needs. It was OK. It is just like any of the other business VOIP services out there.

Cons:

We did not like their customer service. A few years back we needed some help and they were mildly helpful and only at their discretion. Things may have changed by now but we won't go back.

Reasons for switching to Vonage Business Communications

The Vonage customer service was not as good as we would have liked. When we were in a pinch to set something up they were not helpful and ultimately that drove us away from them after we tested a bunch of other VOIP options.

Walter B.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2023

Definite a must for businesses.

Overall, I love using Vonage compared to RingCentral which I used in the past and wasn't too excited about. I would hands down recommend Vonage to clients and prospects

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Compared to what we were using before it is a big game changer.

Cons:

Honestly, I can't say if there is one. I love using it both on a MacBook and iPhone.

Reasons for choosing Vonage Business Communications

Vonage was more in line with the features we needed.

Alicia D.

Verified reviewer

Law Practice

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Clunky and poor support

It worked OK but it wasn't great. I switched away and probably would not return.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a VOIP call service and usually works with decent connection. It had a feature that automatically sent timed billing for calls to my client billing software, which is why I switched to Vonage in the first place.

Cons:

The portal is clunky and confusing. Fax is even worse. Often the sync features did not work as advertised. My employees had a lot of trouble working with the software and customer support was extremely poor from a knowledge standpoint.

Reasons for switching to Vonage Business Communications

Cheaper and a feature to sync call times with billing records.

Mirza S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed April 2022

It's quite good - from a perspective of tester using a custom-conferencing Vonage based app

It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a lot of valuable development time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most are the API docs and the previews of the available implementations - you can use a demo conferencing app to have video and audio calls.

Cons:

There are occasional issues that are very hard to debug, especially in terms of audio quality drops - I hope you add more detailed logging for this in the future.

Reasons for choosing Vonage Business Communications

The docs and the pricing were the major reasons.

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