Wildix 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Wildix

4.7

(209)

Pricing

Pricing available upon request

About Wildix

Wildix is a sales-oriented unified communications platform for businesses needing to serve customers faster across multiple channels, do more with fewer resources, and empower mobile-first teams while maintaining security and efficiency.
Sold through channel partners to over one million users globally, it unifies internal and external communications, bringing voice, video, messaging, screen sharing, collaboration and AI into one secure solution, accessible from desktop and mobile apps.
The solution supports AI-powered insights, agentic automation and advanced analytics that help automate admin tasks, route inquiries intelligently and deliver smarter service.
Wildix also offers optional hardware, SIP and a contact center solution with intelligent call distribution, omnichannel support (voice, chat, email, video), supervisor wallboards, real-time monitoring and historical reporting.
With open APIs and 200+ integrations, Wildix connects seamlessly with CRMs, ERPs and other business tools.

Wildix Screenshots

Wildix Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Wildix Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Wildix
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Audio/Video Conferencing
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Reporting
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Call Whispering
Chat/Messaging
Chat Transcript
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Contact Database
CRM
Customizable Branding
Customizable Reports
Dashboard
Discussions/Forums
Document Management
Drag & Drop
Electronic Faxes
Fax Management
File Transfer
Group Messaging
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Meeting Management
Monitoring
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Online Voice Transmission
Outbound Call Center
Performance Management
Predictive Dialer
Prioritization
Progressive Dialer
Queue Management
Real-Time Analytics
Real Time Editing
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Single Sign On
SIP Trunking
SMS Marketing
SSL Security
Status Tracking
Surveys & Feedback
Tagging
Third-Party Integrations
Trend Analysis
Unified Communications
Version Control
Video Call Recording
Video Conferencing
Virtual Backgrounds
Virtual Voicemail
Voicemail Transcription
Voice Recognition

Wildix Integrations

Microsoft Outlook

Integration rated 4.4 from 37 reviews

Microsoft 365

Integration rated 4.0 from 19 reviews

Microsoft Teams

Integration rated 4.2 from 17 reviews

HubSpot CRM

Integration rated 4.5 from 10 reviews

Lexor

vtenext

See all 28 integrations

Wildix User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

20%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

4.6

Functionality

4.6

Matteo S.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

A Reliable Partner That Helps Us Deliver Innovative Communication Solutions

Working with Wildix has been a great experience for our company. Their platform allows us to offer our customers new, cutting-edge technologies that truly differentiate us from our competitors. Wildix has helped us modernize our portfolio and provide real business value to our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The technical and commercial support is excellent, we always receive quick, professional assistance, and the team is supportive from every point of view. This partnership has made it easier for us to grow and deliver better results.

Cons:

The only area that could be improved is language accessibility. Most of the procedures and materials are in English, which can be challenging for team members who are not fluent. A stronger multilingual support system would make the experience even better.

Vendor Response

Thank you, Matteo, for your trust and for highlighting the value Wildix brings to your customers. We’re pleased to support your growth with cutting-edge technologies. Your feedback on language accessibility is noted and actively being addressed.

Replied December 2025

André S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Honest Feedback

Good reliant products, easy to setup, good Support and very good reachability, very good Package as a ucc alternative to ms teams

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The callserver and analytics, easy to setup, highly flexible, no issues with duo trunks, fast development

Cons:

Hardware and pay by month policy (for Hardware), Classound policy & Software restrictions (Teams Integration!?) Dealroom in Salesforce?

Reasons for choosing Wildix

Lots of default phone functions missing in Teams, higher flexibility, better Ressource Management, call Control feature

Reasons for switching to Wildix

Overall bad experience with the implementation of App / Single number Concept in Mitel solutions

Vendor Response

Hello, Thank you for taking the time to write this review. Your feedback is truely valuable for us. We are glade that our devices and software fits your needs and are as reliable as you expect. This is the focus of our work. Still also your feedback regarding processes and structures is valuable to us for we want to improve also the administrational aspects. Feedback like yours helps us to uncover the pain points. Thanks and best regards, Your Wildix Team

Replied December 2025

Nils W.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

review Nünlist AG

When the system and end devices are in operation, they work. However, the entire procedure in the SFPC takes too long. We also seriously question the need to maintain a pipeline.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When the devices are in operation, they usually function without any problems. Devices are stable...

Cons:

- The SFPC is complicated and unsuitable for its actual purpose - Support only via tickets (no telephone) - Support is sometimes clumsy, you are often referred to another department -> a new ticket must be opened - Porting only works partially, documents are required that can be viewed in ZEFIX

Reasons for switching to Wildix

virtually no more support from Mitel....

Vendor Response

Hello, Many thanks that you took the time to write this review. Your feedback is extremly valuable for us. Our focus is to provide a stable and easy to use communications solution. And according to your feedback we are succeding with this. Nevertheless we are always aiming to also make the processes for our partners suitable so we are working on making also the ordering processes easier. Feedback like yours help us to identify the bottlenecks and areas of improvement. Best regards, Your Wildix Team

Replied December 2025

Fabrizio C.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Great product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wildix is super easy to use and really reliable calls are clear, and everything just works smoothly across devices.

Cons:

I haven’t experienced any real downsides so far. Overall, both apps (web and mobile) provide a solid experience without major issues.

Reasons for switching to Wildix

We switched from Calliope to Wildix because it’s more cost-effective and offers better customization options. It’s user-friendly, reliable, and makes communication and collaboration much smoother across devices.

Vendor Response

Thank you, Fabrizio, for your positive feedback. We’re glad Wildix delivers a smooth, reliable experience across all devices. It’s great to hear that both web and mobile apps meet your expectations.

Replied December 2025

Verified

Reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Why i think wildix is the best solution for our business

we are very happy and fullfills all our needs, our business needs very specific integrations and configurations that no other pbx could meet.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features, flexibility of configurations and integrations with all our crm's. For example, we have an ivr that redirects the actual customers to their assigned managers.

Cons:

it can be a little hard for a non technical person to start, but if you have a little knowledge is the best, you can do all kind of configurations. This is also why it becomes hard at first, you must know very well what you want to do.

Reasons for switching to Wildix

it didn't help us with all our integrations needs, nor with the easy remote acces to our extensions

Vendor Response

Thank you very much for your valuable feedback and for being a long-time Wildix user. We’re delighted to hear that our solution continues to meet your business needs, especially in terms of flexibility, integrations, and advanced configurations tailored to your workflows. We completely understand that the initial setup can feel complex for non-technical users, and we truly appreciate your insight on this point. Our team is continuously working to make Wildix even more intuitive while maintaining the depth of customisation our partners value.

Replied November 2025

Matt S.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Most Reliable App on Desktop & Mobile

We are a believer in the product; its been tried and tested and has some real USP's compared to our other platform providers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UC Collaboration on desktop and mobile is by far the most reliable we have used and the most simple to understand for our customers.

Cons:

Being given initial gold status as part of the onboarding process; then having to keep to quarterly targets to retain this status; otherwise suffering price increases and a mention of having to pay £1500 per annum for use of Wildix support. Holland distribution is frustration resulting in longer lead times, inflated courier charges and further costs for breaking a pallet and box if we don't take a set Qty of the same item. Too much push on HaaS; not everyone wants this option; releasing newer handsets on HaaS and leaving the capex orders with old model stock.

Reasons for switching to Wildix

WIldix has better UC features and Horizon is getting too stale and dated now.

Vendor Response

Thank you for your partnership and for highlighting the reliability of our UC collaboration platform. We appreciate your constructive feedback on logistics, pricing, and HaaS — it’s incredibly valuable as we work to make the Wildix partner experience even better.

Replied November 2025

Harry M.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Wildix - My Communications Platform

Excellent & has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations & in supporting growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements & continues to evolve with new innovative solutions all the time.

Cons:

Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee.

Reasons for choosing Wildix

At the time they had not perfected their cloud offering.

Reasons for switching to Wildix

Too complex to admnister & also too costly

Vendor Response

Thank you, Harry! We’re delighted to hear Wildix continues to deliver real value for your business after so many years together. Your feedback means a lot to us — and we truly appreciate your suggestion regarding 3rd-party endpoints. Innovation and flexibility are always top priorities for us.

Replied November 2025

Michele G.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Best UCaaS vendor

We've been partner since 2019. We were looking for a UCC solution as we had a bad experience with another vendor. At the time we were selling traditional VoIP PBXs based on Asterisk with no real value for our customers. Moreover we knew that OPEX model was the future but we didn't know hot to start. When we got in touch with Wildix it found out they were different and it was exactly what we were looking for. They had a great UCC Solution, a great Customer Support and they taught us how to sell their products with an OPEX model. Moreover they don't sell directly to customers and really care about partner's ecosystem. We now have a solid MRR that's increasing month by month. Best choice ever.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are always looking for innovation. They teach us how to sell their products They don't publish prices online

Cons:

It's hard to find something not working with Wildix. Somebody would say prices, it could be but then you understand that's all about positioning and customer value, so price becomes less important.

Reasons for switching to Wildix

Not flexible and outdated product. At the time it didn't have any contact list.

Vendor Response

Thank you, Michele! We’re thrilled to hear that Wildix has been the right fit for your business and that our UCC solutions, support, and partner-first approach have helped you build a solid and growing MRR. We appreciate your feedback.

Replied November 2025

Giovanni M.

Verified reviewer

Computer & Network Security

Self-Employed

Used daily for more than 2 years

Review source

Reviewed October 2025

A Truly Unified and Flexible Solution

The clear, consistent audio quality for both internal and external communication . Secure by design: WebRTC and native encryption simplify secure communication without relying on external tools like VPNs or SBCs. The system is widely regarded as a solid and dependable platform with a strong track record for uptime.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like Wildix for its simplicity, security, and the powerful, browser-based tools it provides to directly connect with customers and drive sales.

Cons:

The physical phones are often rebadged Fanvil handsets with custom firmware, and that Wildix makes it harder to use non-Wildix (third-party) hardware.

Reasons for switching to Wildix

Wildix is more flexible and it is a complete unified communication solution

Vendor Response

Thank you for your excellent feedback! We’re glad to hear that Wildix’s simplicity, security, and browser-based tools are helping you connect with customers. We’ll continue enhancing flexibility and the overall unified communication experience.

Replied November 2025

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Wildix innovation

After trying several online PBXs, it is the one with the easiest installation and integration with apps / websites. The software they update improves with each update they release. The price per extension is reasonable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Wildix is the mobility with the extension that does not require being in a physical place to be able to communicate.

Cons:

As a technician, what I like least is the new website for managing registrations and new purchases, the old one is better

Reasons for choosing Wildix

ease of use integrations and technical service

Reasons for switching to Wildix

the price was high and limited in integrations

Vendor Response

Thank you for your review and for sharing your experience with Wildix. We’re pleased to hear that you value our solutions and the improvements made to the platform. We appreciate your feedback regarding SFPC, your comments will be passed to the wider team as we continue reviewing ways to enhance the user experience and management processes.

Replied November 2025

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