Wildix 2026: Benefits, Features & Pricing

Wondering if Wildix is right for your organization?

Our Unified Communications Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Wildix

4.7

(209)

Pricing

Pricing available upon request

About Wildix

Wildix is a global provider of unified communications solutions that enhance the simplicity, security and functionality of business communications in the digital age. The company is vertically integrated to ensure seamless interoperability of hardware and software and a more intuitive user experience. Wildix sells exclusively through its channel Partners and has over one million users across 135 countries.

Wildix Screenshots

Wildix Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Wildix Features

Popular features found in Unified Communications
Call Recording
Call Routing
Contact Management
File Sharing
Mobile Access
Reporting & Statistics
Screen Sharing
SMS Messaging
Task Management
Two-Way Audio & Video
Voice Mail
More features of Wildix
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
API
Audio/Video Conferencing
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Queues
Call Reporting
Call Screening
Call Scripting
Call Tagging
Call Tracking
Call Transcription
Call Transfer
Call Whispering
Chat/Messaging
Chat Transcript
Collaboration Tools
Commenting/Notes
Communication Management
Computer Telephony Integration
Contact Database
CRM
Customizable Branding
Customizable Reports
Dashboard
Discussions/Forums
Document Management
Drag & Drop
Electronic Faxes
Fax Management
File Transfer
Group Messaging
Inbound Call Center
Interaction Tracking
IVR
Live Chat
Manual Dialer
Meeting Management
Monitoring
Multi-Channel Communication
Multi-Language
Multi-User Collaboration
Online Voice Transmission
Outbound Call Center
Performance Management
Predictive Dialer
Prioritization
Progressive Dialer
Queue Management
Real-Time Analytics
Real Time Editing
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Single Sign On
SIP Trunking
SMS Marketing
SSL Security
Status Tracking
Surveys & Feedback
Tagging
Third-Party Integrations
Trend Analysis
Unified Communications
Version Control
Video Call Recording
Video Conferencing
Virtual Backgrounds
Virtual Voicemail
Voicemail Transcription
Voice Recognition

Wildix Integrations

Microsoft Outlook

Integration rated 4.4 from 37 reviews

Microsoft 365

Integration rated 4.0 from 19 reviews

Microsoft Teams

Integration rated 4.2 from 17 reviews

HubSpot CRM

Integration rated 4.5 from 10 reviews

Lexor

vtenext

See all 28 integrations

Wildix User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

20%

Secondary Ratings

Ease of Use

4.6

Value for money

4.2

Customer support

4.6

Functionality

4.6

Robert B.

Verified reviewer

Computer & Network Security

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Great Platform

Overall Wildix is a great product. The features are very rich and they are innovating. My slight concern is the company feels slightly less friendly towards its partners more recently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s very flexible to setup, being able to access the phone system through a web browser is very convenient and the mobile app just works

Cons:

The billing team is troublesome. The goal posts have moved in certain areas which has meant we have had to change the way we quote for Wildix, or have lost margin in certain areas where I have contracts in place with clients

Reasons for switching to Wildix

Flexibility of platform and features. Byron working etc

Vendor Response

Thank you, Robert, for your feedback and for your continued partnership with Wildix. We’re glad to hear you value the platform’s flexibility and innovative features. We’re sorry to hear that there have been some situations recently that have affected your experience. We truly appreciate you bringing this to our attention and encourage you to discuss any specific concerns with your Wildix Account Manager so we can address them promptly.

Replied November 2025

Harry M.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Wildix - My Communications Platform

Excellent & has continued as such since the time we onboarded with them many years ago. They are very responsive when needed in terms of support, competitive situations & in supporting growth.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wildix is a fantastic solution at a great price point. Its a disrupter to much larger so called Enterprise solutions but is in much more attuned to real user requirements & continues to evolve with new innovative solutions all the time.

Cons:

Would like to have an option to use 3rd party endpoints perhaps by paying for a low cost 3rd party licence fee.

Reasons for choosing Wildix

At the time they had not perfected their cloud offering.

Reasons for switching to Wildix

Too complex to admnister & also too costly

Vendor Response

Thank you, Harry! We’re delighted to hear Wildix continues to deliver real value for your business after so many years together. Your feedback means a lot to us — and we truly appreciate your suggestion regarding 3rd-party endpoints. Innovation and flexibility are always top priorities for us.

Replied November 2025

Nils W.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2025

review Nünlist AG

When the system and end devices are in operation, they work. However, the entire procedure in the SFPC takes too long. We also seriously question the need to maintain a pipeline.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When the devices are in operation, they usually function without any problems. Devices are stable...

Cons:

- The SFPC is complicated and unsuitable for its actual purpose - Support only via tickets (no telephone) - Support is sometimes clumsy, you are often referred to another department -> a new ticket must be opened - Porting only works partially, documents are required that can be viewed in ZEFIX

Reasons for switching to Wildix

virtually no more support from Mitel....

Vendor Response

Hello, Many thanks that you took the time to write this review. Your feedback is extremly valuable for us. Our focus is to provide a stable and easy to use communications solution. And according to your feedback we are succeding with this. Nevertheless we are always aiming to also make the processes for our partners suitable so we are working on making also the ordering processes easier. Feedback like yours help us to identify the bottlenecks and areas of improvement. Best regards, Your Wildix Team

Replied December 2025

Scott W.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Wildix: A seamless, modern unified communications platform!

Wildix is taking communication into the future with modern platforms like X-bees and Collaboration 7, with built in transcription and AI to make people more productive. It has a familiar interface, so anyone using slack or teams should be comfortable and it gives you audio calls, video calls and chat all in one unified platform. Wildix API's and integration makes it simple to directly work with the PBX for developers, or to integrate telephony with many CRM's, SaaS tools - which again make end users more productive. Its easy to use for anyone and offers great value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wildix is a great unified communications platform, which can be used with a range of devices including physical handsets, mobile apps and browser-based communications, giving users a lot of flexibility on how they use the service. The best part for us is their SIP service, CLASSOUND. The call / audio quality is excellent, one of the best we've experienced and its all built into the PBX meaning its zero-touch configuration for deployment. The customer service team handle all port requests and it just makes life simple, having one point of contact for any issue.

Cons:

No negatives to report - things go wrong for any provider from time to time.. but Wildix customer service / technical team are excellent at dealing with issues, keeping us updated and working together to find a solution. For example, we had a server issue with a new installation recently causing disruption to agents. Wildix quickly worked with us and upgraded the server overnight (at a time convenient to the end user) and no problems since.

Reasons for switching to Wildix

To gain access to API's to integrate a phone system into a CRM - Wildix have extensive API options.

Vendor Response

Thank you, Scott! We’re glad Wildix is boosting productivity and flexibility for your team, and we appreciate your feedback on CLASSOUND and our responsive support.

Replied November 2025

David P.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Wildix review

Wildix are innovative and supportive and as a company, we have benefited considerably by partnering with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Wildix Team are fantastic to work with, always eager to assist with changing requirements and support. Customer Support is very responsive and always manages to fix issues fast

Cons:

Product documentation is very technical and aimed at support staff. Would be great to have some cheat sheets for end users.

Reasons for switching to Wildix

Wildix had WebRTC and a number of other services that I required

Vendor Response

Thank you, David, for your kind words and continued partnership. We’re thrilled to hear that our innovation and support have helped your business succeed. Your feedback about end-user documentation is invaluable — we’re working on making our resources more accessible for all users, including quick-reference guides and cheat sheets. We look forward to continuing to grow together!

Replied November 2025

Matthias S.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Innovative System with Simple Deployment

Our overall experience with Wildix has been very positive, especially because it’s so easy for us to implement the product for our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how innovative, modern, and forward-thinking Wildix is compared to other PBX solutions.

Cons:

I find it a pity that Android Auto and CarPlay are still not supported, as this would greatly enhance usability.

Reasons for choosing Wildix

Wildix was the better choice because it’s more modern, user-friendly, and easier to manage.

Reasons for switching to Wildix

It could do everything Swyx could — but better.

Vendor Response

Hello, Thanks for taking the time to write this review and for your positive feedback. We are happy that the innovative and easy to use approach of our solution fits your needs. We are also working on enhancing our solution so hopefully in the future we can also fullfil the additional requirements you mentioned. Best regards, Your Wildix Team

Replied December 2025

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Wildix innovation

After trying several online PBXs, it is the one with the easiest installation and integration with apps / websites. The software they update improves with each update they release. The price per extension is reasonable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about Wildix is the mobility with the extension that does not require being in a physical place to be able to communicate.

Cons:

As a technician, what I like least is the new website for managing registrations and new purchases, the old one is better

Reasons for choosing Wildix

ease of use integrations and technical service

Reasons for switching to Wildix

the price was high and limited in integrations

Vendor Response

Thank you for your review and for sharing your experience with Wildix. We’re pleased to hear that you value our solutions and the improvements made to the platform. We appreciate your feedback regarding SFPC, your comments will be passed to the wider team as we continue reviewing ways to enhance the user experience and management processes.

Replied November 2025

Thomas M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Wildix as UccaS

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The advanced feature it offers and the simplicity to execute those features for a new entry level, with an easy learning curve.

Cons:

Some basic features not implemented natively in the system, the documentation for the API system that doesn't include precise example for developing/testing features.

Reasons for switching to Wildix

The previous technology was relying on copper cable and was difficult to maintain and update

Vendor Response

Thank you for the feedback. We’re glad to hear you appreciate the advanced features and the ease of use, especially for new users. We also value your input around native features and API documentation, as it helps guide future improvements. Happy to hear Wildix has been a solid upgrade from your previous system.

Replied December 2025

Axel L.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

Wildix, the best support at market

We have not regretted choosing Wildix as our main vendor, as it has allowed us to meet all of our customers’ needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Wildix provides fast and highly competent support that always has a solution ready. There are AI voice bots, and through the Idea Portal, partners can submit suggestions for improvements.

Cons:

For partners, the sales pressure is high. As partner you have to pay a relatively high amount to get started, but in return, you receive very good training.

Reasons for switching to Wildix

We needed a modern Cloudsolution for Homeoffice

Vendor Response

Thank you, Axel, for your fantastic review and continued trust in Wildix. We’re delighted that our solutions and support team have helped you deliver outstanding service to your customers. We also appreciate your feedback regarding partner conditions, it’s valuable as we continue improving the partner experience. We’re proud to have you as part of the Wildix community!

Replied November 2025

Verified

Reviewer

Computer Networking

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Wildix Powerfull

definitely positive we have many system installed in various customer but sometimes stressful to maintain the objective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ease of use and programming the power of the dialplan very complete. THe integration with most of CRM

Cons:

Always ride the wave at full power to keep focused on the goal is not always easy, and in some cases it creates stress

Reasons for choosing Wildix

for the powerfull of platform and easy ti use

Vendor Response

Hello, Thank you for sharing your review and rating. We’re pleased to hear that you find Wildix powerful, easy to use, and well integrated with CRM systems. We understand that maintaining focus and managing multiple installations can be challenging, and we appreciate your ongoing commitment and partnership.

Replied December 2025

Showing 1 - 10 of 209 Reviews

See All Reviews