Zultys MX System 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Zultys MX System

3.7

(27)

Pricing

Pricing available upon request

About Zultys MX System

Zultys offers a line of unified communications (UC) solutions and phone system equipment known as the Zultys MX Series. Zultys MX systems support on-premise, cloud-based and hybrid deployments for businesses of all sizes. The solution also offers a proprietary line of IP phones that integrates with the MX systems to provide single-vendor communications environment.

Zultys MX series offers the MXIE client for end users that integrates presence, email, softphone calling, call control, faxing and video calling in a single application. Contact center features, such as an outbound dialer, are also provided within the solution.

Other features of The Zultys MX System includes call forwarding, advanced call routing, automated attendant, voicemail to email, and built-in reports. The solution enables users to customize call distribution to agents and select in-queue announcement or music on-hold.

Licensing for Zultys cloud is user-based. Support is available via knowledge base, user manuals, video tutorials and online help form.

Zultys MX System Screenshots

Zultys MX System Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

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Zultys MX System Features

Popular features found in Softphone
Caller ID
Caller Profiles
Call Logging
Call Recording
Call Routing
Video Conferencing
More features of Zultys MX System
Call Monitoring
Conferencing
Contact Management
Live Chat
Unified Communications
Voice Mail
VoIP Connection

Zultys MX System User Reviews

Overall Rating

3.7

Ratings Breakdown

26%

33%

30%

Secondary Ratings

Ease of Use

3.8

Value for money

3.1

Customer support

3.5

Functionality

3.6

Grant H.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

It does what it needs to do.

I am able to place/receive phone calls and manage voicemails. The product doesn't seem to have any major issues or bugs which is all you can ask for at the end of the day. Happy with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works. You need to make a phone call, you need to transfer and utilize a voicemail box. This product does everything it says it does. I unfortunately did not purchase this product so cannot tell you how the value for money compares, just that in being a user of MXIE who is competent with technology, it gives me no issue.

Cons:

The admin side of the software could be much more intuitive. I would like to see a better UI overall, clearer reports and live view setups.

Travis B.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Zultys is a robust feature rich phone system with incredible support!

Overall, Zultys as a company is easy to work with. We are a Zultys reseller and they are by far the best group of people that we have ever worked with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Zultys MX system is a great product. The phone system is the same whether you choose to purchase hardware and have it on your premise or if you choose to pay monthly fee for their cloud offering.

Cons:

The integrations with 3rd party software is currently lacking. We have talked to engineers and sales people at Zultys and there is a clear road map of what they will be integrating with in future releases.

Reasons for choosing Zultys MX System

The support and ease of use are great. Ring was just another massive company just looking for the next big sale.

Reasons for switching to Zultys MX System

Mitel is going bankrupt and their support is terrible.

Carmen R.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2024

Stay away from Zultys

Worst mistake I've made in my role was choosing Zulty's.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When we have issues with Zultys (which is constantly) they are quick to help us repair them.

Cons:

It very simply does not work. It drops calls, logs off randomly without warning you so you don't receive calls, the app randomly disappears sometimes. We have had endless issues to the point where my staff team don't use it at all and opt to use their personal phones to conduct business instead. The system is unreliable and we hate it. Hoping desperately to get out of our contract.

Reasons for choosing Zultys MX System

Price. Came recommended by our IT provider.

Amanda H.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2021

great program

we have used this system for atleast the last 5yrs and i honestly wouldnt want to switch. it was easy to learn and very simple for every day use.

Ratings Breakdown

Ease of use

Functionality

Pros:

being able to see the call log right there up in front and make the layout of everything the way you want.

Cons:

cannot go back very far in call recordings - maybe only a day and half

Verified

Reviewer

Law Practice

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2018

Good Network Phone Tool but with Complications

Remote telephone use is important for me. I can check faxes and voicemails from anywhere, including my mobile. Transferring calls, creating teleconferences, etc. is good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works well for remote office telephone use. It has a good app that allows calls from your mobile while protecting your mobile number. Faxes and voicemails are easy to retrieve.

Cons:

Somewhat complicated to change settings. Requires the entry of complex server addresses for login. Sometimes it doesn't connect with my office phone and it can get confused when using MXIE to dial numbers.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

Expensive!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Not much. Call quality is good as long as our internet service is working well. Retrieval of messages is good. We also like that we can save and forward the actual message of the caller.

Cons:

Initially, we have the unit that was contained in our building. Within approximately 1 year, it could not be updated. Thus so, we would have had to purchase a whole new self contained system or go to a cloud based system. which we did. Each additional phone is very expensive for each room. In addition to this, each time you add a phone, you also incur an increase monthly charge. Each small service that you want also increases your monthly charge. We only keep them because it would be so expensive and such a huge hassle to switch out. Thus so, we're stuck. I wish we'd going with ringcentral.com.

Verified

Reviewer

Education Management

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Underwhelmed

Very average at best. This was a product we really wanted to work but despite many calls, emails and attempts to resolve ongoing issues, we had to concede that it was not longer worth wasting energy on. We Tolerated it mainly because we were forced to sign a 12 month contract. There are better options out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In theory it looks easy to set up and use

Cons:

Does not work well on certain modems and internet providers, inconsistent delivery, not display when team mates are on the phone, call drop outs, not displaying incoming caller id's even though phone book is loaded and works on another machine right beside, inability by tech support to solve issues. Conference function never worked, Call log was intermittent, hard to redirect call diverts and set up after hours messaging. Don't expect any tech support if you are using Macs. Provider slow to respond and when you finally give up trying after a 18 months of perseverance, very slow to port you out and nil communication.

Christopher J.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Phone system connectivity, but still a work in progress

Enterprise level phone applications for coordinating with the group VoIP phone service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with Polycom and other phones is nice There's a phone (softphone) app Old Enterprise application is much better then the new Enterprise or Cloud applications

Cons:

They are moving to a new UI and it removes some functionality that was available in the old application The phone app does not work consistently enough to work for our on-call technicians

Drew S.

Verified reviewer

Sports

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Great program for communicating within the office

When someone calls in, MXIE makes it easy for our Administrative Assistant to see who’s available within the office and can easily send calls through to our sales pit or whoever the incoming call is for. Easy to message someone to say so and so is on the line; I’m sending them through to you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great product. Make communicating within the office very easy. The instant messaging is great!

Cons:

I’m not sure I have anything negative to say or that there’s any features I like any less.

Verified

Reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Easy to Use

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to set status, message folks, while I'm not in a call que, the ability to have my phone ring on my computer while I'm in a meeting is great. Forwarding voicemails to email for easy access is an amazing feature.

Cons:

The only con is it feels a little old, the user interface could use an update, but I'm being pretty knit-picky on that.

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