CustomerHero 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CustomerHero

4.9

(175)

Pricing

Pricing available upon request

About CustomerHero

Startquestion is a professional survey software designed to help businesses of all sizes, freelancers, nonprofits, educational institutions and more create online questionnaires for researching employees, clients and community. Key features include email marketing, question branching, custom survey URLs, customizable templates, multi-channel distribution and data analysis tools.

Teams using Startquestion can add company or project logo to questionnaires and establish brand identity with respondents. Built-in graphic templates allow users to personalize the questions, titles, answers, progress bar, frames, background photo, messages, buttons and other content of the survey design. Additionally, filter questions can be applied using transition logic and rules, which enables respondents to answer questions that are appropriate in their situation.

Startquestion offers an external domain for surveys, which lets businesses hide the footer of the questionnaire. Users can distribute surveys by email and website popups and icons, as well as, filter and segregate the collected results, which can be viewed in the form of a presentation.

CustomerHero Screenshots

CustomerHero Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Enterprise

Pricing available upon request

Plan includes:

Concierge Services
Custom Contract
Custom DPA
Custom Invoicing
Custom SLA
Enterprise-Class Security
Extra Response Packages
Extra User Accounts
Limited Access Per IP
Read-Only Users

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

CustomerHero Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of CustomerHero
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Anonymous Feedback
API
CES Survey Structure
Charting
Collaboration Tools
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
CRM
CSAT Survey Structure
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Dashboard Creation
Data Capture and Transfer
Data Security
Data Synchronization
Data Visualization
Email Distribution
Email Management
Email Reminders
Employee Engagement
Employee Onboarding
Engagement Tracking
For Mobile
Forms Creation & Design
Forms Management
For Websites
Interactive Content
Issue Tracking
Keyword Tracking
Live Results Sharing
Mobile Access
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Device Support
Multi-Language
Multiple Question Types
Multiple User Accounts
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Online Polling
Performance Metrics
Presentation Tools
Problem Area Alerts
Pulse Surveys
Q&A Management
Question Library
Question Piping
Quizzes
Randomization
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Secure Data Storage
Segmentation
Sentiment Analysis
Site Intercept Survey
Social Media Integration
SSL Security
Statistical Analysis
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Training Management
Trend Analysis
Usability Testing
Visual Analytics
Web Forms
Website Integration
Widgets
Workflow Management

CustomerHero Integrations

Asana

Salesforce Sales Cloud

Google Analytics 360

Slack

FreshMail

JIRA Service Management

See all 18 integrations

CustomerHero User Reviews

Overall Rating

4.9

Ratings Breakdown

92%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.6

Zuhairah A.

Verified reviewer

Internet

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Collect feedback

Ratings Breakdown

Ease of use

Functionality

Pros:

Best thing with Startquestion is, it has a survey builder that really helpful in building the basic structure of the survey form with the build-in template that they providing. It saves so much time in helping and gives suggestion for type of question to be ask on the survey form.

Cons:

There are not much choices that can be choose from the subscription price scheme, especially for a small companies, thus making them have to choose pricier premium plan then what their organization actually needs. User will more appreciated if they can be more flexible on the price plan.

Tomasz K.

Verified reviewer

Education Management

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed September 2023

A great tool Webankieta

I really appreciate that the tool is constantly developing - it has more functions and sample surveys that are ready and can be used for the research we conduct with "one click". The responsiveness of the support department is also critically important to us. The Webanieta team works quickly, professionally and flexibly. I really appreciate the quality of customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity of the administration panel, usability (UX) for both the respondent and the administrator

Cons:

Sometimes it seems that there are too many functions and possibilities

Reasons for switching to CustomerHero

It has definitely more functions, it is useful, flexible than other tools.

Maarten D.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2021

Startquestion overrated

Good in the beginning to set-up the product and deploying the survey, but as I proceeded i found very little online help and then all other functionality like reporting etc, runs into very expensive add-ons. My overall experience is therefore really spoiled by the later encounters on the software, to the point that I cannot The worst is you cannot obtain any invoice from Startquestion which leaves you with expenditure which you cannot account for in your business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

* Ease of set-up * Ease of deployment * Volume of survey responses

Cons:

* Expensive basic Package * very expensive add-ons to basic functionality. I felt cheated. * no customer service on expensive basic pakage * cannot create exports which includes incompleted surveys. Statisticians know how utilise this data. * no response to requests for invoices * very limited help online about using

Reasons for choosing CustomerHero

Most ratings referred to ease of use and product functionality, but also omitted to indicate that with the base functionality you cannot do much.

Reasons for switching to CustomerHero

The overall ratings of Startquestion was very good online from various sources, but what a disappointment.

James E.

Verified reviewer

Marketing and Advertising

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed October 2025

Non-Technical Users Publish Surveys Easily With Integrated Metadata Analysis Features

It's simple to use, you can create widgets that are displayed on your platform as well as full, more formal, surveys that can be sent to users and the support is excellent. We use it display surveys on our web based platform and, following limited development, non-technical users are able to create and publish surveys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Ability to pass metadata that we already hold in order that we can more effectively analyse results and don't need to waste survey questions on, for example, understanding the user's location or user type. Good support when I've had issues or questions.

Cons:

Some question types are not available on widgets There's nothing else jumping out at me as a weakness.

Daria S.

Verified reviewer

Furniture

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed May 2022

Closer than ever to our customers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our organisation was lacking a feedback collection system from the customers and was looking for ways to get inspiration on further product and services development. With Startquestion we now have a great, intuitive and comprehensive tool to make both ad hoc questionnaires and longer studies. We love the ease to start the study and than analyse and present data to the stakeholders. For those who just start the journey with questionnaires very helpful can be the inspiration section with ready examples of studies in various areas. Well done Startquestion!

Cons:

Generally we have a very positive experience both with the system and with the support in those rare cases when something needs clarification.

MAYERLY G.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for free trial

Review source

Reviewed November 2023

Customer Satisfaction - Detailed Analysis.

I really like the customer support, the responses have been timely and useful, which has made me feel supported in the process of implementation and continued use of the tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the analysis capabilities it offers, I can collect data very efficiently and generate detailed reports that help me make decisions based on clients or employees.

Cons:

There may be technical challenges or limitations that restrict workflow or process automation.

Lukasz K.

Verified reviewer

51-200 employees

Used daily for less than 6 months

Review source

Reviewed March 2018

Great software with good quality of support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features are awesome, functionality great. The best is simple configuration with advanced options. Good enough is changing colors, templates or adding own styles. I can simple configuration it with advances options like changing the language, limit the number of respondents. Additionally, I can configure notifications. Everything is simply. The analytics feature is awesome, very popular formats for data presentation.

Małgorzata G.

Verified reviewer

Human Resources

2-10 employees

Used other for more than 2 years

Review source

Reviewed May 2021

great software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, many possibilities, you can create your own research even compliceted one

Cons:

everything is fine, is better and better

Karolina J.

Verified reviewer

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed November 2017

The best research tool

Time saving - quick tests and fast results

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service is extremely easy to use, intuitive, very graphically friendly. Filling out surveys is very easy. The results are clear and easy to get the information you need.

Cons:

I did not find anything that I did not like. The only thing that can be considered a disadvantage is the price if I did not use part of the system.

Piotr K.

Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

professional and friendly

Results E-mail marketing research

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Startquestion platform is very easy for users and intuitiveness. The platform is very friendly for users. Support answers questions very quickly. They are very helpful.Highly recommended program.

Cons:

I did not find any functional bugs. The service should be a little cheaper. They do a great job!

Showing 1 - 10 of 175 Reviews

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