Requuest is a cloud-based IT support and service request management solution that helps businesses handle client inquiries. It provides tools for defining workflow, opening new tickets, assigning tickets to agents and monitoring compliant progress.
Businesses can categorize different ticket types and configure rules for assigning them to support agents at different execution levels. With Requuest, businesses can track and measure service level compliance, agent performance and daily issues resolved.
Users have the flexibility of automatically or manually assigning agents, depending on the workload and the number of active agents available.
With a responsive website design, Requuest allows users to access the solution from any smartphone’s mobile browser. The interactive calendar for agents and administrators gives visual information about pending tickets and activities for the month.
Other features include SLA management, a customizable dashboard, reporting tools, a client portal and asset management. Requuest is available on a per user per month basis.