Salesforce Platform 2026: Benefits, Features & Pricing

Name: Salesforce Platform
Rating: 4.4 (389 reviews)

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Salesforce Platform

4.4

(389)

FrontRunner 2026

Pricing

Starting at $25.00 per month

About Salesforce Platform

Salesforce Platform is an enterprise platform-as-a-service (PaaS) solution that allows developers to build, test and resolve defects in cloud applications before deployment. The platform provides tools and services to automate business processes, integrate with external applications and provide a responsive layout to users.

Users can run and manage apps written in open languages like Ruby, Java and PHP using Salesforce and Heroku. Heroku Enterprise provides collaboration functionality, enterprise-grade support and control features for users.

Salesforce Lightning Design System provides guides and code to developers for building apps. Users can deliver apps by using reusable building blocks including maps, calendars, buttons and number-entry forms. The platform allows users to build enterprise applications by dragging and dropping components into the Lightning App Builder. Users can also modify data-object relationships with a schema builder.

Users can connect their apps with external data sources by using Lighting Connect while support is provided via video tutorials, an online forum and over the phone.

Salesforce Platform Screenshots

Salesforce Platform Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Platform Starter

$25.00

per user, per month

Plan includes:

Access 10 Custom Objects
Appexchange
Customizable Reports
Identity for Employees
Lightning App Builder
Process Automation

Platform Plus

$100.00

per user, per month

Plan includes:

Access 110 Custom Objects
Appexchange
Customizable Reports
Identity for Employees
Lightning App Builder
Lightning Console
Process Automation

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Salesforce Platform Features

Popular features found in Workflow Management
Access Controls/Permissions
Alerts/Notifications
Approval Process Control
Collaboration Tools
Compliance Tracking
Document Management
Drag & Drop
Forms Management
Reporting/Analytics
Search/Filter
Third-Party Integrations
More features of Salesforce Platform
Activity Dashboard
API
Business Process Automation
Code Development
Code Editing
Compatibility Testing
Configurable Workflow
CRM
Customizable Fields
Dashboard
Database Support
Data Management
Data Modeling
Data Security
Debugging
Deployment Management
ERP integration
ETL
For Developers
For No-Code Development
Geolocation
Graphical User Interface
Integrated Development Environment
Integrations Management
Iteration Management
Mobile Development
No-Code
Performance Management
Reporting & Statistics
Software Development
Source Control
Task Management
Task Progress Tracking
Ticket Management
User Interface
Version Control
Visual Modeling
Web App Development
Web/Mobile App Development
Workflow Configuration
Workflow Management

Salesforce Platform Integrations

Slack

Integration rated 4.6 from 13 reviews

Microsoft Outlook

Integration rated 4.9 from 10 reviews

ServiceNow

Google Cloud

Microsoft Power BI

Tableau

See all 11 integrations

Salesforce Platform User Reviews

Overall Rating

4.4

Ratings Breakdown

52%

37%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.4

Dionne Joy M.

Verified reviewer

Higher Education

501-1000 employees

Used monthly for more than 2 years

Review source

Reviewed December 2025

Salesforce Platform Super powerful for customer relationship, customizable, system workflows, dashboards and automations for organization.

My overall experience with Salesforce Platform has been very positive. It’s a robust, flexible system that can transform how teams manage customer relationships, automate processes, and analyze data. Once you get past the initial learning curve, it becomes an incredibly valuable tool that supports efficiency and growth

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about Salesforce Platform, great ability to bring everything together in one place. Love the task managing, customer support and provides value for money. Its biggest strength is customization, code updates, development and code management. You can tailor almost every part of the system — workflows, dashboards, automations, and even entire apps, without needing deep technical skills. and provides great security.

Cons:

What I liked Least about Salesforce Platform is it can be a little complex and require lots of learning for users. Salesforce Platform is powerful, but that power comes with complexity. The interface can feel overwhelming at first, especially for new users. There’s also a steep learning curve and mastering the platform often requires training or certification. Another drawback is cost.

Verified

Reviewer

Chemicals

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Greater than good, you won't be disappointed!

Overall Salesforce has been a real game changer for our teams. The entry point was steap, but within 6 months we realized the ROI was a minimal 10x our investment, and over time that has only increased.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to leverage data from multiple sources into a single tool was amazing, and then to re-leverage it again, manipulate at it, and feed it to those who need to use it, amazing! Excellent growth tool!

Cons:

At beginning of using Salesforce, and depending on the changes with each release, the platform can be a bit challenging and intimidating because of all it can do. Understanding databases, and programming logic are good skills to have.

Reasons for choosing Salesforce Platform

It had the best integrations for our use case and was easy to get started with.

Jason H.

Verified reviewer

Higher Education

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Good but not great.

Previously 5

Overall the experience is positive. But the lack of ability to distinguish between reporting lists for students with multiple applications makes it very difficult to run reports with accuracy

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 5

Pros:

What I like is that it does provide a systematic way to track student applications and student inquiries/leads, etc.

Cons:

What I do not like is that it is not able to separate reporting lists when students have multiple applications for different programs.

Olga D.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed January 2026

Great platform but there's room for improvement

Overall it's a very reliable platform, able to store and display tons of info, however, it would be much more efficient it it let each user customize what is displayed and have preset medical orders to limit typing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like working in Salesforce platform due to its versatility and ability to access ample amount of information in the same tab.

Cons:

I only wish it would be customizable and have the ability to easily limit the amount of information on one page to limit scrolling and clicking. Also it would be nice to include preset medical terminology and common medications names.

Reasons for switching to Salesforce Platform

The team I work for decided to switch in order to streamline the workload.

Tyler H.

Verified reviewer

Marketing and Advertising

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Salesforce makes life simple

My overall experience with salesforce was very positive. I could only think of one major issue I had with the product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used salesforce in conjunction with SunRun, the platform was super smooth to use and train reps to use as well. It really made my job a LOT easier.

Cons:

The only major issue I ever had with salesforce was loading times. I could be waiting for a few minutes at times just to load the next page.

Reasons for switching to Salesforce Platform

More automation and ease of use made the switch a no brainer.

Yahya M.

Verified reviewer

Computer Software

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed November 2025

Invest a lot, get a lot

Overall, the out of box experience is pretty simple and it has a great ability to scale to meet needs and exceed project management expectations. This comes with a high-learning curve and investment into the platform over the ability and ease to transfer to other platforms

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Established solution with security, customer support channels and near unlimited versatility for customizing features and development flows.

Cons:

Value depends as features add up, code updates could be more seamless and rely on custom solutions with limitations out of the box.

Reasons for choosing Salesforce Platform

Salesforce comes highly recommended for the added versatility in customizing features

Logan B.

Verified reviewer

Facilities Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed January 2026

Marketing and Sales Enablement Champs

Salesforce is an incredible tool for marketing managers who want to create and monitor campaigns to enable salespeople to work out deals.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love utilizing the campaigns and reporting features for marketing to understand attribution and ROI for various different marketing campaigns. The ability for sales to log and schedule calls and emails to leads and customers is another plus.

Cons:

There was functionality in Salesforce Classic that was lost in upgrading to Salesforce Lightning; however, most of that was resolved and there is a help doc showing how to utilize the new systems.

Verified

Reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

#1 for a reason

I've used salesforce for over 3 years now and it has been one of the most useful tools I've had in my life when it comes to sales roles, with just a few caveats.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I liked how up to date the UI was, how easily so many tools can integrate with sales force as well. Tons of automation & support features as well.

Cons:

A bit slow when loading reports as times and I also think it's a bit on the pricier side, but that is to be expected with a premium platform

Verified

Reviewer

Computer Software

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed December 2025

Salesforce is a great CRM system.

Love the system, as I mentioned it's a great tool and I use it everyday to put together all my notes, and keep my pipeline up-to date.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use it everyday for my Sales BD work / CRM system. It's essential to keeping all my work up-to date, and to make sure I have my process all aligned. It's also great for development as it helps me learn.

Cons:

There isn't too much to dislike about the platform, it's the best CRM i've used, so I honestly don't have a negative to say.

JOIA W.

Verified reviewer

Insurance

2-10 employees

Used daily for free trial

Review source

Reviewed December 2025

The app businesses can depend on!

I appreciate its versatility in handling various business needs, along with robust cloud services that enhance collaboration and efficiency. Its strong development for community support and regular updates further contribute to a positive user experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Salesforce Platform is highly valued for its user-friendly interface, extensive customization options, and integration capabilities. It's Great honestly, seems very secure and makes task management smooth.

Cons:

I noticed it can be considered expensive, especially for small businesses or organizations that need multiple licenses or advanced features.

Showing 1 - 10 of 389 Reviews

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