Genbook 2026: Benefits, Features & Pricing

Name: Genbook
Rating: 4.7 (277 reviews)

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On this page

Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews

Overview

Genbook

4.7

(277)

Pricing

Starting at $25.00 per month

About Genbook

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.

Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences.

Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.

Genbook Screenshots

Genbook Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

flat rate, per month

No plan information available

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Genbook Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of Genbook
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Sync
Client Management
Client Portal
Client Profiles
Confirmations/Reminders
Contact Database
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Mobile App
Customizable Branding
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Employee Management
Employee Scheduling
Event Scheduling
For Barbershops
For Salons and Spas
Gift Card Management
Inventory Management
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Booking
Payment Processing
Performance Metrics
Point of Sale (POS)
Promotions Management
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Reminders
Rescheduling
Scheduling
SMS Reminders
Social Media Integration
Task Scheduling
Wait List Management
Website Integration

Genbook Integrations

Google Ads

Constant Contact

Instagram

Google Calendar

Google Maps

WordPress

See all 12 integrations

Genbook User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.5

Brannigan R.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed May 2022

I love genbook

I love Genbook and have been using it for 6 years until they sold out to BOOKSY

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 2

Pros:

My favourite feature was that they automatically send out review requests to every client

Cons:

I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes

Reasons for choosing Genbook

I love the automatic review requests. It’s how I built my entire clientele

Reasons for switching to Genbook

Had multiple jobs at spas

Sherry J.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Excellent software

Genbook is easy to use. The interface is contemporary and eye appealing. I appreciate the continued updates, features and ability to connect through my business website with ease.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall ease of use for me and customers.

Cons:

When using the app, if I have existing clients that I've never booked through the app, their name doesn't come up so I can easily book them by just using the app. I had to go through the main website.

Reasons for choosing Genbook

Features, cost, ease of use, look of interface

Reasons for switching to Genbook

Out dated interface, poor ease of use, not worth the cost, the answering phone service was mostly answering telemarketer calls.

Vendor Response

Hi Sherry, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Heather M.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed May 2022

Minimal offerings for average price.

At first it was great. Over time, they got lapped by other platforms. Might still be great if you're, say, a photographer, but don't waste your time with this if you're a massage therapist.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When I first signed up for Genbook, it was one of the only scheduling platforms available and I thought it was great. It encouraged folks to leave reviews and even though they were only on the platform, people thought they were Yelp reviews and I was killin' it. I paid $9.99/month.

Cons:

The price doubled, then doubled again. I looked for alternatives and found Genbook's competitors offered HIPAA compliant SOAP notes, SEO optimization, etc. All things I didn't know were available—at a lower price. MassageBook has now raised their rates to be the same as Genbook was when I left, but for the increase in visibility and business, I'm happy to pay it!

Reasons for choosing Genbook

It was what I found.

RED B.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Genbook takes care of my business

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!! Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love. -Red

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons:

clients have problems knowing how to cancel their appointments. I am not sure how to cancel genbook from sending a review request.

Reasons for choosing Genbook

ease of use for clients, simple yet deep user interface for me price

Reasons for switching to Genbook

Too expensive for one person business. Also, I hated their customer service people; they were rude and mean. I was nervous about MindBody not allowing me to keep my client list if I decided to leave them.

Vendor Response

Hi Red, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

AMY E.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed March 2020

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons:

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Reasons for choosing Genbook

EASE OF USE AND ALL OF THE FEATURES WITH THE CUSTOMER SERVICE.

Vendor Response

Hi Amy, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied March 2020

Ellen O.

Verified reviewer

Hospitality

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Easy to use!

I've been using genbook for about 10 years or more. Support is on top of their game. I feel like my voice is heard when I make suggestions. Overall, it's the best on the market in my experience!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have tried other software that made it way too complicated for the client and the business. AND my clients prefer using genbook. Clients get notified before appointments and I love the new waitlist option. Keep doing what you are doing. I will never leave Genbook.

Cons:

the things that i used to like least like not having multiple bookings has been added. so it really functions the way i like.

Reasons for choosing Genbook

I used booker and the bells and whistles did not work well together. Other people advised against schedulicity. And shedul did not have everything that Genbook had to offer at the time I looked. They didn't offer credit card capture at the time.

Vendor Response

Hi Ellen, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Sienna I.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Easy & Reliable

Excellent!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software makes it easier for me to run my business smoothly! Clients can book an appointment at any time, 24/7! It has helped reduce "no shows" from new clients by requiring a credit card to book an appointment!

Cons:

1. I would LOVE it if there was an "add-on" option /drop down menu when we are booking clients in our studio. 2. I would love it if we could send out emails through genbook!

Reasons for choosing Genbook

Ease of use!

Reasons for switching to Genbook

I switched from genbook to vagaro to have email capabilities and online booking in one. I did not keep it for long because clients were login. So, we switched back to genbook. I wish I had never left!

Vendor Response

Hi Sienna, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Norma N.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed February 2021

Easy to use and clean user interface

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how it is very user friendly from a customer's perspective. Also, the company strives to improve its products and takes user's feedback into consideration. If I have any issues, customer service is very responsive and helpful!

Cons:

I understand that this software isn't geared towards just medical, but having SOAP notes would be amazing.

Reasons for choosing Genbook

Genbook had more features and hands heal EHR was more "clunky" and not user friendly

Reasons for switching to Genbook

Genbook had more options than when I managed an online calendar manually

Vendor Response

Hi Norma, We really appreciate you taking the time to leave us this amazing review! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied February 2021

Natasha F.

Verified reviewer

Cosmetics

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Thoroughly enjoy using Genbook

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that this software is always updating and ensuring that we're able to use it with ease.

Cons:

My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Reasons for choosing Genbook

At the time, Genbook had more features than Vagaro.

Reasons for switching to Genbook

Cost

Vendor Response

Hi Natasha, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Lynn M.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Genbook review

I been with genbook for years. Loyal customer. No complaints.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy for me to use, and my clients love it, simple easy for them to use and understand the software. Love the customer. Talk to Someone personally over the phone, any issues. Not tech savvy. Nice someone who. Is patience with questions.

Cons:

Love to be able to provide service for workshop bookings and retreats. For when I teach classes.

Reasons for choosing Genbook

I been with genbook before there was square. I use alsquare for my payment process.

Vendor Response

Hi Lynn, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Showing 1 - 10 of 277 Reviews

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