Genbook 2026: Benefits, Features & Pricing

Name: Genbook
Rating: 4.7 (277 reviews)

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Genbook

4.7

(277)

Pricing

Starting at $25.00 per month

About Genbook

Genbook is a smart and simple all-in-one online appointment scheduling and business management solution that helps entrepreneurs in personal services build a better business experience.

Genbook eliminates distractions and helps entrepreneurs build their brands, book more clients and create memorable experiences.

Since 2006, Genbook has helped over 22,000 small business entrepreneurs reach their greatest results.

Genbook Screenshots

Genbook Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

flat rate, per month

No plan information available

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Genbook Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of Genbook
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Appointment Scheduling
Availability Indicator
Availability Management
Billing & Invoicing
Booking Management
Calendar Sync
Client Management
Client Portal
Client Profiles
Confirmations/Reminders
Contact Database
Credit Card Management
Credit Card Processing
Customer Database
Customer History
Customer Mobile App
Customizable Branding
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Management
Email Marketing
Email Reminders
Employee Management
Employee Scheduling
Event Scheduling
For Barbershops
For Salons and Spas
Gift Card Management
Inventory Management
Mobile Alerts
Multi-Location
Multiple User Accounts
Online Booking
Payment Processing
Performance Metrics
Point of Sale (POS)
Promotions Management
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Reminders
Rescheduling
Scheduling
SMS Reminders
Social Media Integration
Task Scheduling
Wait List Management
Website Integration

Genbook Integrations

Google Ads

Constant Contact

Instagram

Google Calendar

Google Maps

WordPress

See all 12 integrations

Genbook User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.5

Brannigan R.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed May 2022

I love genbook

I love Genbook and have been using it for 6 years until they sold out to BOOKSY

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Previously 2

Pros:

My favourite feature was that they automatically send out review requests to every client

Cons:

I wish it was more suited for massage therapists. Had a place to add memberships and gift cards. Was able to write soap notes

Reasons for choosing Genbook

I love the automatic review requests. It’s how I built my entire clientele

Reasons for switching to Genbook

Had multiple jobs at spas

Andrew M.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Simple & Effective

I love the ease of using Genbook. Not only setting it up from my end, but the ease that it affords my clients too. From service selection, to booking, and making payments I love that my customers can do it all with just a few clicks. Genbook's automation and seamless interface has not only helped me grow my business, but it makes it so easy!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Seamless integration with Stripe. They DON'T use PayPal. Not having to be a middle man with scheduling or taking payments. Being able to add a "Book Now" button to my site and social media accounts. The ease of set up, use, and customization. Being able to add specific hours of operation to different days of the week.

Cons:

Not being able to update my time zone/location manually (I have to email tech support for this to happen and I move A LOT) Not being able to offer coupon/promo codes (seriously this is a HUGE fail and seems like a no-brainer) Some of the interface is a bit fiddly and over wrought, but is getting better. Often the features feel like they were built by someone who ISN'T an entrepreneur, but is a coding expert who is really impressed with their own coding abilities. VThe calendar integration (linking my Gmail calendar) is nice that it populates from Genbook->Gmail, but to be TRULY amazing they would also create a way to populate my Genbook calendar via Gmail.

Reasons for choosing Genbook

Feature selection Ease of customization Stripe integration (especially since I have other accounts that use Stripe) Value

Vendor Response

Hi Andrew, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

zachery l.

Verified reviewer

Cosmetics

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

very sad cheap system

not good.. they don't listen to you when you tell them about problems with their system and they will not try to update the system...

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

they seemed to be like most system.. very basic...

Cons:

so first off they will not add feature or fix flaws in their system you tell them about. big issues this is an online booking system. their system will does not easily show you who canceled you have to really hunt for it. second you can't see when someone moves and apt. I have a cancelation policy and someone canceled their apt today and I have no way to see who it is or where they moved the apt to. that person cost me money by making a whole in my day and I have no way to keep track of who it was and prevent them from doing it all the time in the future.

Theresa Z.

Verified reviewer

Alternative Medicine

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Genbook makes it so easy to for clients to schedule with me!

Genbook allows me to run my own business much more smoothly than I'd be able to without it. Because of Genbook, at least 80% of my clients handle their own scheduling, at their own convenience. This frees up so much of my time. Instead of playing phone or email tag, trying to figure out a good time that works for each and every session for each and every client, I can just live my life while my schedule fills up on its own.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ease of setup and the flexibility I have with my schedule. It's easy to change my hours and availability. It's easy to mark when I'll be out of town. When I brought another person into my business, it was straightforward and intuitive how to do her scheduling as well. In the nine years I've been using Genbook, they've just continued to add more features and to make the software more intuitive and easy to use. Also, my clients love it. I consistently have clients telling me how easy it is to schedule through Genbook as compared to a lot of other options. Lastly, I'm so glad I have the option to request a credit card when scheduling. My no shows are almost down to zero. My frustration and wasted time are drastically reduced! Oh! And the reviews! I LOVE that Genbook automatically requests reviews from my clients after their sessions. It's been so, so helpful from a marketing perspective.

Cons:

Every once in a while, it's glitchy and I can't log in, or a client has a conflicting time show up on their calendar. But it's rare, and lately the communication from Genbook regarding any issues has been stellar. Oh, and I wish there was a way to connect the Genbook reviews to Yelp! or Google Reviews, or any other, more public review site. I love that the reviews are collected, I just wish more people, especially potential clients who have never scheduled with me before, could see them.

Reasons for choosing Genbook

Price, ease of use, features I liked and needed

Vendor Response

Hi Theresa, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Brooke G.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Simple, easy and the best business decision I've made.

My business has grown since using this software and my life is less stressed because of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software makes my business life so much easier. I spend very little time returning phone calls, my customers get reminders so I get less no-show appointments and the reviews constantly help attract new clients. I don't bother with advertising any longer as I am fully booked weeks in advance.

Cons:

There are a few gaps in the software such as, I get notifications when a client books an appointment, but nothing when they cancel appointments. Seems like a simple tweak to the program, but yet it still doesn't happen. Also I would like to be able to put people on the WAIT-LIST myself. This doesn't appear to be an option. Also the wait-list window needs to be broader to cover a longer period of time rather than just a day. There have been some great improvements over the years, but some still need some help. Also I would love to see more of a web page introductory home page with a place for photos and general info about me and my business.

Reasons for choosing Genbook

Genbook was simpler and easier to use both for me and the client.

Vendor Response

Hi Brooke, This review made our day! We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Good news - you can add a client to your waitlist now. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests! Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Imani B.

Verified reviewer

Consumer Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Review on Genbook

Overall I’m very happy with genbook. I haven’t had any mishaps or slip ups.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book asked my customers for reviews and makes it very easy and self-explanatory to use. I also like the announcement ouI love that my clients can book more than one service at a time, they can’t book any time, and that my book is also a smart book so it doesn’t double book for me it manages out my time and also, jane book ask my customers for reviews it makes it very easy and self-explanatory to use. I also like the announcement add on.

Cons:

I don’t like that we can’t block anyone from booking. I also don’t like that genbook is partnered with stripe, stripe takes Way to much money for a fee.

Reasons for choosing Genbook

Because the major salon I was working for used it and it made more sense to stick with what I know as opposed to learning something else. Plus I like my website tag line.

Vendor Response

Hi Imani, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Angela F.

Verified reviewer

Mental Health Care

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Fire your receptionist

Genbook allows clients to book appointments online through my website with the press of a button. When I’m in session I can’t answer my phone or respond to emails, but clients can schedule with me even when I am unavailable to book appointments for them. They can even book when I am asleep or away from work! I don’t have a secretary or an admin for my office and don’t need to hire one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use interface and there’s an app so I can manage appointment a from my phone. I can also charge credit cards from my phone using Stripe that come integrated with the software. Customer service has always been been helpful.

Cons:

Over the last few years the software price jumped from $20/month to $40/month. That was a steep increase. I’m willing to pay it because it’s probably the best appointment scheduling software out there. There are certainly clunkier products that aren’t as steamlined. While I like that my clients can see what appointments I have available, it also creeps me out that anyone can go online and look at my schedule. I work in mental health and this can get weird. That’s the downside to providing an online scheduling system – no privacy.

Reasons for choosing Genbook

Better interface and easier to use. Good looking product. Seamlessly integrates with my website.

Vendor Response

Hi Angela, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

David L.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Essential Business Tool

Genbook solves many issues for a small business like mine, for example, online booking, managing appointments online without the need to call me. Online presence with reviews. It allows me to work simultaneously as clients manage their appointments online. This is a game changer for me! People book their appointments online from anywhere and at any time. I do not have the hassle to phone chase my busy clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Genbook allows me to run my entire company online that gives my clients an easy & efficient way to manage their appointments 24/7. It sends our a confirmation & reminders which significantly reduces missed appointments. Clients receive a followup email which they may leave a public review for others to see, creating an online presence which is key these days as more and more people utilize online tools to conduct their business. As an admin, I have full control of many settings to customize the kind of business that works best for my practice.

Cons:

There are so many product offerings within Genbook, that for my business type, I will not use. Adding more options could mean higher costs which concerns me. So far, the pricing of Genbook remains unchanged.

Reasons for choosing Genbook

The pricing model and features were key that best matched my business needs.

Vendor Response

Hi David, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Ana Helena D.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Excellent Customer Support and Online Presence

I love Genbook. When I moved to having two locations, the staff were able to help me with a workaround so that people could book in either location, though that isn't normally how the software works. Again, they have great customer support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used Genbook for many years and have seen them evolve in that time. Whenever I have needed help figuring out how to use the software, [SENSITIVE CONTENT HIDDEN] or one of her team has been available to help me. In addition, I think a lot of my online presence is due to the reviews that are generated through Genbook. My company has a broader online presence because of this software.

Cons:

I'm not very software savvy, so sometimes it's hard for me to find WHERE to put information into the system.

Reasons for choosing Genbook

I find Schedulicity to be cumbersome as a user and I didn't like their Mind Body Online service.

Reasons for switching to Genbook

I preferred some features about Genbook: it generated reviews for my business and Genbook reminded people of their upcoming appointments 24 - 72 hours beforehand.

Vendor Response

Hi Ana Helena, Thank you so much for taking the time to leave us this amazing review. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

Shalene Z.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2019

Long time user

Ratings Breakdown

Ease of use

Functionality

Pros:

I appreciated how user friendly Genbook is. I like that it capture client reviews and has a clean looking interface.

Cons:

There are a couple little things. Session note capability would be nice.

Reasons for choosing Genbook

It was the first platform I ever used and have been happy with it. Why mess with a good thing.

Reasons for switching to Genbook

At the time I had two locations. It was before you had that capability. I absolutely hated there platform. Too many whistles and bells, not user friendly and too expensive for a solo therapist. I have worked for other companies who use other systems. Genbook is still my favorite.

Vendor Response

Hi Shalene, We are so grateful for your kind words. Thanks for sharing your review with us and the community. We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests. Thank you again for your kind words! Warmly, Cass on behalf of the Genbook team

Replied December 2019

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