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Updated February 5, 2026
Identifix Shop Manager vs NAPA TRACS: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$289.00
per month
$109.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Maintenance Scheduling
4.56
Estimating
4.50
Quotes/Estimates
4.22
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Estimating
4.71
Customer Database
4.65
Labor Rates
4.39
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Integrations
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Pros / Cons
- I also appreciated its user-friendly interface and the way it integrates repair data with workflow management, helping shops save time and improve accuracy.
- When some searches provide no results it’s not helpful
Read more
- We also really like the formating of the invoices and how they very clearly display the needed information
- Sometimes inventory and delivery can be an issue.
Read more
Ease-of-Use
4/ 5
Highest performing feature
in the comparison
4.1/ 5in the comparison
Value for Money
3.7/ 5
Highest performing feature
in the comparison
4.2/ 5in the comparison
Customer Support
3.9/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Functionality
Highest performing feature
in the comparison
4.2/ 5in the comparison
4.1/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
