Unitrends MSP 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Unitrends MSP

4.3

(13)

Pricing

Starting at $2.00 per month

About Unitrends MSP

Unitrends MSP is a managed service provider (MSP) backup solution that caters to businesses of all sizes across various industries such as information technology, construction, telecommunications, automotive and more. Key features include backup management, HIPAA compliance, ransomware detection and built-in data reduction.

Unitrends MSP provides users with a portal that allows users to keep track of backup activities from a single location. The solution also features "BackupIQ," which uses artificial intelligence to identify issues and threats in the backup process.

Additionally, Unitrends MSP offers users multiple storage options and supports integration with multiple disaster recovery services (DRaaS) add-ons. The solution also features a custom reporting and analytics engine.

Unitrends MSP can either be deployed on-premise or hosted in the cloud. Support to users is made available via phone, email and online live chat.

Unitrends MSP Screenshots

Unitrends MSP Pricing and Plans

Starting price: $2.00 per month

Free Trial

Free Version

Basic

$2.00

per month

No plan information available

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Unitrends MSP Features

Popular features found in Data Management
Access Controls/Permissions
Activity Dashboard
Automatic Backup
Customer Database
Data Connectors
Data Import/Export
Data Migration
Data Quality Control
Data Security
Data Synchronization
Data Visualization
Multiple Data Sources
More features of Unitrends MSP
Alerts/Escalation
Archiving & Retention
Backup and Recovery
Backup Log
Backup Scheduling
Cloud Backup
Compression
Continuous Backup
Disaster Recovery
Duplicate Detection
Encryption
HIPAA Compliant
Incremental Backup
Local Server Options
Remote Server Options
Reporting & Statistics
Scheduled/Automated Reports
Secure Data Storage
SSL Security
Status Tracking
VM Backup
Web Access/Restoration

Unitrends MSP User Reviews

Overall Rating

4.3

Ratings Breakdown

46%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.6

Functionality

4.5

Have you used Unitrends MSP and would like to share your experience with others?

Mike A.

Verified reviewer

Medical Devices

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

It Just Works

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.

Cons:

I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.

Eddie O.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2023

great backup software

It's been a key product for years when it comes to DR

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

love how simple it is to setup and configure a new back up and how nicely it integrates with VSA

Cons:

Lots of issues with cold copying backups and the support for such issues doesn't seem to get looked into or gets bounced to the external company even when the issues are proven to be in the unitrends client., Now that Kaseya has merged with Datto it's becoming less useful for MSP's and the being bound in contract makes it impossible to switch without incurring fees.

Cj C.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Ok backup and recovery suite, good if you use physical appliances

The portal is nice for managing all clients, but overall user experience is not great. The whole product feels like it was just slapped together and is not polished.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It integrates with other Kaseya products and the backups are deduplicated.

Cons:

The core custom version of CentOS they are using is garbage. There are constantly issues with random components that need a redeploy to fix because they don't know how to fix their core. The UI is a buggy mess sometimes and things just don't work right in it. Support response time is pretty bad, considering they are a backup and DR company. When support does answer, they usually default to a few common solutions that don't address the root cause of the problem.

Andrew M.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2017

Unitrends is a Great Backup Appliance

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of Use. Great Tech Support! Support will be your best experience. They have the best people there. Not only do they fix any issue you have but they also double check how you've setup your backups to make sure they will successfully backup. When I took over from the prior administrator Unitrends found out for me that several of the backups were not being properly backed up. Thus I would have had nothing to restore from. I use the physical appliances and Forever Cloud with DRaaS, and a RXDA to do quarterly archives.

Cons:

Cost. All devices like this will have a higher cost. Unitrends was the best price point but expect to spend money for this! Quotes were still less than the competitors!

Michael S.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed June 2023

unitrends saved us many times

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Unitrends MSP is the best bang for the buck we have found with the features close to Datto BCDR at more than half the price.

Cons:

Support can be flukey at times and provide incorrect answers

Reasons for choosing Unitrends MSP

price and features

Jim M.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Unitrends Backup Software

Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few times contact with tech support was needed, they provided quick and accurate support to resolve our issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Configuration of the application is quite simple and having the benefit of "incrementals for ever" allows quick backups. The ability to utilize the Unitrends appliance for backups makes it very easy to upload backup data to the cloud as a secure off-site location, and it eliminates the need for high cost massive storage for on-site archival of data.

Cons:

Truthfully, there is NOTHING I dislike about this software

Reasons for choosing Unitrends MSP

Unitrends ease of configuration and value were major factors in its purchase

Bernard G.

Verified reviewer

Government Relations

51-200 employees

Used daily for less than 2 years

Review source

Reviewed October 2023

Unitrends MSP

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automatic testing of the backups. System will test all components of the server that is required for the backup to be successful.

Cons:

Price would be the only issue that I would have with the prpduct.

Tina M.

Verified reviewer

Information Technology and Services

11-50 employees

Used other for more than 2 years

Review source

Reviewed November 2017

Essential to a DR plan

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incorporating a Unitrends Cloud Backup solution in your disaster recovery plan is essential. Unitrends offers a reliable and proven solution.

Eric W.

Verified reviewer

Telecommunications

1001-5000 employees

Used other for free trial

Review source

Reviewed November 2017

Easy to use and quick

Ratings Breakdown

Ease of use

Functionality

Pros:

Very simple UI, so its easy to use. Backups and restores are very quick. Their support is top notch.

Cons:

The SQL and Sharepoint backups can be a bit touchy. Sometimes takes a little extra configs for those. I wish their was better reporting storage for long term lookups