Booksy Biz vs. Fresha: 2026 Comparison

Fresha and Booksy Biz both offer online booking tools that let clients schedule appointments without needing to call or message the business directly. These features are designed to simplify scheduling, save time, and reduce no-shows.

Here’s what Fresha users like about this feature:

• Clients can book anytime, including outside business hours

• Integration with business websites provides a seamless experience

• Clean, easy-to-use booking interface

• Card-on-file requirement helps reduce no-shows

Here’s what Booksy Biz users like about this feature:

• Simplifies scheduling for both staff and clients

• Reduces back-and-forth messages and phone calls

• Helps structure the day for busy professionals

Some users experience issues with online booking on both platforms:

• Fresha users mention challenges with managing tentative bookings and limited rescheduling options

• Booksy Biz users report problems with bookings not appearing on the schedule and clients struggling to cancel or complete bookings

Online booking for Fresha: Among users who left detailed feedback, 97% rated this feature as important or highly important. Many say it improves efficiency and reduces no-shows, though some want better booking flexibility.

Online booking for Booksy Biz: 100% of reviewers considered this feature important or highly important. While it adds convenience, technical issues and booking errors lower overall satisfaction.

Fresha and Booksy Biz both include calendar tools to help manage staff schedules, availability, and appointments. While both support day-to-day scheduling, users report notable differences in flexibility and ease of use.

Here’s what Fresha users like about this feature:

• Ability to block off time for breaks, holidays, and time off

• Helps retain clients by maintaining consistent appointment reminders

• Useful for solo professionals to manage personal availability

Here’s what Booksy Biz users like about this feature:

• Offers recurring booking options for regular clients

• Allows schedule management from both desktop and mobile

• Helps organize the week clearly and efficiently

Some users experience issues with calendar management on both platforms:

• Fresha users find syncing with Google Calendar difficult and say the setup can be confusing

• Booksy Biz users mention limited customization and issues with updates made outside the app not syncing properly

Calendar management for Fresha: 85% of reviewers rated this feature as important or highly important. Users appreciate its usefulness for solo scheduling, though many want better sync options and a smoother setup experience.

Calendar management for Booksy Biz: Most users consider this feature helpful for managing daily appointments. While recurring booking is a plus, limited customization and sync reliability lead to an average rating.

Fresha and Booksy Biz both offer automated confirmations and reminders to help reduce no-shows and keep appointment schedules running smoothly. However, users note differences in how flexible and reliable these features are.

Here’s what Fresha users like about this feature:

• Sends reminders via SMS and email to improve attendance

• Flexible settings for message timing and delivery

• Customizable content allows businesses to personalize communications

Here’s what Booksy Biz users like about this feature:

• Helps keep clients on track with automated notifications

• Supports basic appointment reminders without manual follow-up

• Useful for reducing last-minute cancellations

Some users experience issues with confirmations and reminders on both platforms:

• Fresha users say some reminders feel too generic or commercial, and occasionally fail to send as scheduled

• Booksy Biz users report limited customization options and occasional delivery issues, making the messages feel less personal

Confirmations and reminders in Fresha: 97% of users rated this feature as important or highly important. The tool is valued for its flexibility and positive impact on reducing no-shows, though some want more control over message tone.

Confirmations and reminders in Booksy Biz: Most users find this feature helpful for managing client attendance, but the average rating reflects a desire for improved customization and more reliable delivery.