Lucky Orange 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lucky Orange

4.7

(257)

Pricing

Starting at $39.00 per month

About Lucky Orange

Lucky Orange is a suite of conversion optimization tools designed to help businesses track and engage with visitors using heatmaps, dashboards, live chat, polls and more. Administrators can gain insights into problematic areas within website forms through reports.

Lucky Orange allows supervisors to track the number of website visitors in real-time and create conversion funnels using a centralized dashboard. Agents can communicate with other operators, customize the chat widget to establish brand identity and use canned responses to reply to customers' queries. Additionally, managers can set up triggers to display polls, capture visitors' activities and segment recordings based on browser, device, behavior, operating system and other criteria.

Lucky Orange facilitates integration with various third-party systems such as Joomla, Magento, Instapage, Shopify, Weebly and more. The product is available on monthly, annual and biennial subscriptions and support is extended via FAQs, documentation, live chat and other online measures.

Lucky Orange Screenshots

Lucky Orange Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

100 sessions/month
30 day data storage

Build

$39.00

flat rate, per month

Plan includes:

3,500 sessions/month
Unlimited heatmaps
Unlimited session recordings
Unlimited surveys, responses and announcements
Unlimited conversion funnels
Unlimited dashboards
Unlimited event tracking
Unlimited chats
Unlimited members
60-day data storage; extended retention options available

Grow

$89.00

flat rate, per month

Plan includes:

15,000 sessions/month
Unlimited heatmaps
Unlimited session recordings
Unlimited surveys, responses and announcements
Unlimited conversion funnels
Unlimited dashboards
Unlimited event tracking
Unlimited chats
60-day data storage; extended retention options available

Expand

$249.00

flat rate, per month

Plan includes:

Unlimited heatmaps
Unlimited session recordings
Unlimited surveys, responses and announcements
Unlimited conversion funnels
Unlimited dashboards
Unlimited event tracking
Unlimited chats
60-day data storage; extended retention options available

Scale

$1,049.00

flat rate, per month

Plan includes:

Unlimited heatmaps
Unlimited session recordings
Unlimited surveys, responses and announcements
Unlimited conversion funnels
Unlimited dashboards
Unlimited event tracking
Unlimited chats
60-day data storage; extended retention options available

Enterprise

Pricing available upon request

Plan includes:

Daily session limits available
Dedicated support & prioritized feature requests
Plans available for 700,000 sessions and above

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Lucky Orange Features

Popular features found in Heatmap
Data Visualization
For Sales Teams/Organizations
For Science
Heatmaps
Real-Time Analytics
Reporting & Statistics
Visual Analytics
Website Analytics
More features of Lucky Orange
A/B Testing
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Anonymous Feedback
API
Audience Targeting
Autoresponders
Behavioral Analytics
Behavior Analytics
Behavior Tracking
Campaign Analytics
Campaign Management
Campaign Segmentation
Canned Responses
Charting
Chat/Messaging
Click Tracking
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Alerts
Contact Database
Conversion Rate Optimization
Conversion Tracking
Customer Activity Tracking
Customer History
Customer Journey Mapping
Customer Profiles
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Dashboard
Dashboard Creation
Data Analysis Tools
Data Import/Export
Drag & Drop
Dynamic Content
Element Analytics
Email Alerts
Engagement Tracking
Event Logs
Event Triggered Actions
Feedback Management
Form Analytics
For Websites
Funnel Analysis
Goal Setting/Tracking
Hover Maps
Image Overlay
Interaction Tracking
Issue Tracking
Keyword Tracking
Lead Capture
Lead Generation
Live Chat
Mobile Friendly Test
Monitoring
Multi-Campaign
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Question Types
Multiple Site Management
Multiple User Accounts
Offline Form
Pageview Tracking
Performance Metrics
Proactive Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Referral Tracking
Reporting/Analytics
Screen Activity Recording
Scroll Maps
Search/Filter
Session Recording
Statistical Analysis
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Territorial Mapping
Third-Party Integrations
Time on Site Tracking
Transcripts/Chat History
Transfers/Routing
Trend Analysis
Usability Testing
Usage Tracking/Analytics
User Interaction Tracking
User Journeys
User Research Analysis
Visitor Tracking
Visualization
Web Traffic Reporting
Widgets

Lucky Orange Integrations

Shopify

Integration rated 4.8 from 13 reviews

HubSpot CRM

WordPress

Shopify Plus

Google Optimize

BigCommerce

See all 7 integrations

Lucky Orange User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

19%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.7

Functionality

4.6

Aqeel K.

Verified reviewer

Computer Software

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Best Web Analytics Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It captures and stores activities of website visitors in real time and you can see what actions your website visitors are taking in real-time.

Cons:

They recently launched a new version which I didn't like and I am still using the old one.

Vendor Response

Thank you so much for the five-star review and feedback. Observing customer behavior on your site is a great way to discover pain points and understand the visitor experience. Please don't hesitate to reach out if there is anything we can help you with. Cheers - Bradley from Lucky Orange

Replied September 2022

Wyosetti P.

Verified reviewer

Retail

2-10 employees

Used daily for free trial

Reviewed March 2025

Quick setup and User-friendly are the keywords here!

Lucky Orange is a great tool! It's probably the most user friendly and visually appealing that I've tried so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lucky Orange was extremely easy to setup. It was also very user friendly so I was able to get started, look at the analytics and watch online visitor sessions almost immediately.

Cons:

I can't say that I've come up against any cons quite yet but one thing to note pricing is structured based on how many monthly sessions you'd like captured per month. At the rate that our own website is going, we'll definitely hit the 10,000 monthly sessions that was recommended, which means we'll have to be cognizant of the monthly subscription fees.

Reasons for choosing Lucky Orange

Using both products - as we have 2 websites (US & Canada)

Vendor Response

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Please let us know if you need anything! Cheers - Will from Lucky Orange

Replied March 2025

Vicki R.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 6 months

Reviewed July 2025

Its ok, but not Great

It's been ok. I thought the product would do more to be honest. The support is good, when it wasn't working properly the team kept working at it until they had it sorted. We are in month 2 and still undecided if we will keep it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how you can see page specific information and see exactly when customers are using your site and what fot.

Cons:

Can't get specific customer data without A LOT of work on our side. This is the one area I think Lucky Orange is lacking. I can see the data on the screen but can't export it with all the needed data. We have to do a lot of manipulation at our end.

Vendor Response

Thank you for taking the time to leave us a review and providing feedback. Out of the box, Lucky Orange defaults to only collecting general information such as geographic location, device type, and browser details as a part of our visitor privacy and data security features. You can enable custom user data through additional configuration on your end, ensuring that you have complete control over what information, if any, is passed to Lucky Orange. Our team has been working with you on adding this custom code and have confirmed it is working properly at this time. Our platform does not have the ability to identify anonymous website visitors. You would need to use another 3rd party service that allows you to identify unknown website traffic. We have also passed along the feedback related to exporting that customer information to our product development team for future consideration. Thanks again for your feedback and if you have any other concerns, please feel free to reach out.

Replied July 2025

Wade H.

Verified reviewer

Leisure, Travel & Tourism

Self-Employed

Used daily for less than 6 months

Reviewed October 2025

A Must-Have Tool for Understanding Visitors

My overall experience with Lucky Orange has been excellent. It’s an intuitive tool that provides valuable insights into user behavior, helping me make data-driven decisions to improve conversions and user experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how clearly Lucky Orange shows customer behavior. The heatmaps and session recordings make it easy to see where visitors click, scroll, and drop off, which helps me improve my site layout and conversions.

Cons:

Honestly, there wasn’t much to dislike, if anything, I’d just say there’s so much data available that it takes a little time to explore all the features fully.

Vendor Response

Thanks for leaving us such a thorough review! Seeing exactly what your visitors and customers do and experience on your website through Session Recordings and Heatmaps can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions! Cheers - Justin from Lucky Orange

Replied October 2025

Mitch H.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for less than 6 months

Reviewed November 2024

Excellent Qualitative Analysis Tool

Excellent & responsive customer service. Easy to use interface cuts down on the learning curve.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a QUALATATIVE analysis tool. Heatmaps & Funnel Analysis are what I like most. Super easy to implement.

Cons:

There is a little bit of a learning curve.

Reasons for choosing Lucky Orange

Price, Dynamic Heatmaps, User-Friendly Interface, and Funnel Analytics

Vendor Response

These are words we love to hear, Mitch! We love that Lucky Orange has been your answer to providing the qualitative piece of the conversion puzzle. Heatmaps and conversion funnels are some of our favorite tools! Our team loves that Lucky Orange was so easy to implement! As you experienced yourself, our free onboarding call helps round out that learning curve to introduce you to our 20+ features and answer any questions you may have. Being able to see what visitors really do and experience on your website makes all the difference in improving your customer experience, increasing conversions, and growing your business. Thanks for leaving us this review, and our team is here if you need anything! Cheers - Jordan from Lucky Orange

Replied November 2024

Melissa M.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 6 months

Reviewed February 2025

US Boutique brand, working internationally, needing more insight.

I like it. I went from a free service to now a paid. I want to utilize what it offers, or I may go back to Microsoft Clarity. We are a very small boutique brand and every dollar matters.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My team and I like the daily reports. The segmentations in the heat map. Identifying the location on the visitor. My mentor SABIR loves Lucky Orange, so I think it deserves more stars, I just don't know if I am getting the value for my brand.

Cons:

I have been wanting to schedule my free call, but I live outside of the US and there is no times that work with my team as we are in the Singapore time zone. Therefore I signed up for one of the trainings, which was very early for me, and it didn't seem like a live call. It could have just been emailed to me and my team. I am not getting the most out of Lucky Orange. The customer service is just OK.

Reasons for switching to Lucky Orange

my mentor Sabir highly recommended it because it has been successful for him and he knows the leaders.

Vendor Response

Thank you for taking the time to leave us a review and providing feedback. We are thrilled to hear that you’ve enjoyed using our heatmaps and daily reports! Being able to segment our heatmaps allows you to hone in on those visitor segments that mean the most to you. And our daily reports are a great way to get a snapshot of what is happening on your site when you are short on time. Regarding your feedback on a demo, our team is based in the United States, but we would still love to walk you through the 20+ tools and provide some tips and tricks to help you get the most out of our tool. Please reach out to support@luckyorange.com, and we will be sure to set aside time outside of our normal working hours to make sure you get a full demo of the tool. Thanks again for your feedback and we look forward to speaking with you soon!

Replied February 2025

Brent F.

Verified reviewer

Design

Self-Employed

Used weekly for less than 6 months

Reviewed October 2024

A super helpful tool — even in the free version. Get it.

Great. Set up is very easy and intuitive as is the interface. I think that even the free plan will help a lot of people get a sense of how their sites are working. I've only had it for a few weeks and I already know I need to make some changes based on Lucky Orange's feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lucky Orange lets me see where visitors have been and what interests them most. I'm reworking my user-flow so this tool is super helpful in determining what users gravitate towards.

Cons:

I run a small one-person consultancy and the 5000 sessions (smallest tier) is still way more than I imagine will ever visit my site. A lower tier paid plan would be appreciated. Like maybe $10/mth for 1500 sessions?

Reasons for choosing Lucky Orange

Lucky Orange seems easier and more up to date software with better reviews

Reasons for switching to Lucky Orange

Hotjar seems to have been gathering dust and seemed old by comparison

Vendor Response

We appreciate the time you took to leave us a review! Our team loves to impress users with our technology and UI. We are constantly developing updates and new features to provide our users with the tools they need to improve their websites. We can't wait to see what other changes you make as you continue to use Lucky Orange and the impact those changes have on your conversion rate! Regarding our plans, we appreciate the budget constraints that come with running a small business. We offer plans that scale as your company grows, starting with a free plan. I would be more than happy to connect, to gather your feedback, so please reply to my last email to get the conversation started. I look forward to hearing from you soon. Thanks again for your review! Cheers - Emilia from Lucky Orange

Replied October 2024

Ali O.

Verified reviewer

Animation

Self-Employed

Used monthly for less than 2 years

Reviewed October 2024

Nice UI. I appreciate dynamic heat maps. Some features not intuitive.

pretty nice. I haven't used the paid version long term because I'm cheap. I would like to have more control over what displays in my dashboard, since I am not using parts of the product, and I just have to bypass it to find the nested info I want to find.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The pretty UI. Then, dynamic heat maps.

Cons:

I dont like the difficulty in finding things. The IA or taxonomy are things I need to memorize, rather than intuit.

Reasons for choosing Lucky Orange

same as above same as above same as above

Reasons for switching to Lucky Orange

dynamic heat maps. and the ability to actually enjoy being in their UI.

Vendor Response

Thank you for taking the time to leave us a review, Ali. We’re thrilled to hear that you’ve enjoyed using our UI and heatmaps. I would love to find some time in your schedule to connect to learn what features could be more intuitive and walk you through customizing your dashboard. Please reply to my last email to schedule a chat, whether it’s via email or a Zoom meeting. I truly appreciate your feedback, and I look forward to hearing from you soon. In the meantime, if you need anything, my team and I are just an email away. Cheers - Emilia from Lucky Orange

Replied October 2024

Kevin S.

Verified reviewer

Consumer Goods

Self-Employed

Used daily for free trial

Reviewed October 2024

The best analytic app for beginners

It’s overall very good especially the free trial helps small businesses a lot who just started

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its easy to use and easy to set up on the shopify store

Cons:

Sometimes when I want to do the replay the replay video isnt sync and its stuck to one picture not the view of the user

Reasons for choosing Lucky Orange

The free trial, because i just started and it helps me a lot

Vendor Response

Seeing exactly what your visitors and customers do and experience on your website can make all the difference in improving your site and growing your business. We designed Lucky Orange to be easy to use for everyone, regardless of their technical experience and background. Regarding your replay video issues, could you please reply to my last email with more information? This will allow our team to look into your issue and find a resolution. Thanks for leaving us a review, and don't hesitate to reach out if you need anything! Cheers - Justin from Lucky Orange

Replied October 2024

Verified

Reviewer

Retail

Self-Employed

Used weekly for less than 12 months

Review source

Reviewed August 2024

Lucky Orange To Track User Activity

I was please with the overall functionality of the app and the ability to integrate it with my e-commerce platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked being able to easily track my customers' movement on my website.

Cons:

Sometimes the recording of the customer activity seemed to miss data points.

Reasons for choosing Lucky Orange

I tried both and ultimately used Lucky Orange more.

Vendor Response

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. Regarding the issues you experienced with recordings, could you please reply to my last email with more information? Our team would love to see what you've experienced and find a resolution. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions, and I'll be watching for your email! Cheers - Jordan from Lucky Orange

Replied August 2024

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