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Liberty Spark

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Liberty Spark

Liberty Spark 2026: Benefits, Features & Pricing

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  • Overview
  • User Interface
  • Popular Alternatives
  • Popular Comparisons
  • Pricing and Plans
  • Features
  • User Reviews

Overview

Liberty Spark
Liberty Spark
4.9
(56)

Pricing

Pricing available upon request

About Liberty Spark

Skore is now known as Liberty Spark. Liberty Spark optimises process discovery, enhancing engagement and understanding while improving accuracy and version control. Centralised storage and governance ensure consistency, while robust reporting uncovers insights for efficiency and automation opportunities across functions. Customers who buy it love its ease of use, time to value, immediate ROI, speed of approval/sign-off. Reducing overheads of administering process improvement.

Liberty Spark offers a powerful solution for organisations seeking to uncover, analyse, and optimise their business processes through process discovery and mapping capabilities. In simple terms, it's the foundation step for making all workflows better. Plus it connects smoothly with tools that automate tasks and make building apps faster without needing lots of coding.

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Liberty Spark User Interface

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Liberty Spark Pricing and Plans

Free Trial
Free Version

Pricing available on request

Pricing available upon request

Plan includes:

  • Easy Process Mapping
  • Multi-Level Processes and Simple Reporting
  • Virtual Whiteboarding
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Liberty Spark Features

  • Popular features found in Business Process Management
    Access Controls/Permissions
    Approval Process Control
    Business Process Automation
    Collaboration Tools
    Data Import/Export
    Document Management
    Drag & Drop
    Reporting/Analytics
    Task Management
    Third-Party Integrations
    Workflow Management
  • More features of Liberty Spark
    Activity Dashboard
    Activity Tracking
    AI/Machine Learning
    Alerts/Notifications
    API
    Audit Management
    Audit Trail
    Business Process Control
    Commenting/Notes
    Compliance Tracking
    Configurable Workflow
    Customizable Fields
    Customizable Forms
    Customizable Reports
    Customizable Templates
    Data Visualization
    Document Storage
    Forms Automation
    Graphical Workflow Editor
    Process Change Tracking
    Process Modeling & Designing
    Reminders
    Role-Based Permissions
    Rules-Based Workflow
    Task Progress Tracking
    Templates
    User Management
    Version Control

Liberty Spark User Reviews

Overall Rating

4.9

Ratings Breakdown

5

91%

4

9%

3

0%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.8

Value for money

4.9

Customer support

4.9

Functionality

4.8

Keith's profile
Keith H.

Verified reviewer

Management Consulting

2-10 employees

Used daily for more than 2 years

Reviewed March 2024

Process Mapping Made Simple (and Soon Even More Powerful)

5

As a long-time user of Skore (across multiple companies and even in job interviews!), I've consistently found its simplicity and affordability to be key selling points. It's a fantastic tool for those without coding experience to improve processes within their organizations. I'm particularly excited about Skore's recent acquisition by NetCall. This hints at the potential for future integrations that would allow users to not only design process improvements but also directly automate them within the platform. If successful, this could make Skore a true end-to-end process optimization powerhouse.

Ratings Breakdown

5
Ease of use
3
Functionality
Previously 4
icon
Pros:
Skore excels at creating clear, easy-to-understand process maps, fostering collaboration and reducing the need for BPMN expertise.
Cons:
Currently, Skore lacks direct integrations with other systems, limiting its ability to execute process automation directly within the platform.

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CF
Christopher F.

Verified reviewer

Retail

5001-10000 employees

Used weekly for less than 2 years

Reviewed February 2023

Skore makes process mapping (& more) so easy

5

We've had so much support from the team at Skore to help us onboard other team members & use the system. I trust the Skore team fully & their acceptance of feedback helps shape future iterations of the software.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
At its very basics I can get a team of colleagues on a teams or zoom call & write an as-is process so we can then understand where the pain points are & the teams can work to resolve them for the aspirational end to end process.
Cons:
Sometimes you find a feature that you would like & it's not available in the current version, so we feedback to the Skore team & they take it onboard.

Reasons for choosing Liberty Spark

The support available from real people, loved the product.

Reasons for switching to Liberty Spark

I hated it & it wasn't simple.

Vendor Response

Hi Christopher, thank you for the response. Glad to hear that the transition to Skore has been so positive!

Replied March 2023

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NF
Nigel F.

Verified reviewer

Computer Software

2-10 employees

Used monthly for more than 2 years

Reviewed April 2021

Simplicity gives clarity

4

I've enjoyed using Skore. It has enabled us to create clear and concise visuals around software systems and processes for our clients - so much better than trying to do it with technical diagrams or words.

Ratings Breakdown

4
Ease of use
4
Value for money
5
Customer support
5
Functionality
icon
Pros:
The thing I like most about Skore is its simplicity. In traditional flow diagrams there are start boxes, decision boxes, output boxes and all sorts. With Skore it's just a what box and a why box. Whilst that might make you ask: but how do I do an "if, then, else"? Don't worry, you soon discover that you can. Another aspect I like is the fact that it intuitively makes you keep each level constrained to around 8 to 12 what boxes. That keeps things clear. You then get the interactivity of being able to drill up & down levels which works really well. It stops you getting overwhelmed at any one level. Yes, you can print it out but it works so much better online enabling processes to be captured in real time on screen.
Cons:
Some of the formatting options are not as WYSIWYG as some people may like. For example, making certain font changes or creating a template where there's a bit of XML involved.

Vendor Response

Hi Nigel, thank you for taking the time to review Skore. We really appreciate all of your feedback and will pass your comments on to the Product team. We are so pleased that you have enjoyed using Skore.

Replied April 2021

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SD
Sam D.

Verified reviewer

Management Consulting

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed January 2020

Great value and so simple to use process mapping system

5

With Skore I am able to sit down with a new client or department and begin to capture their processes instantly, which allows me to focus on looking for improvements or challenging the status quo. After a few minutes even the client stops seeing the software and engages fully in the process analysis - this is just what you need when process mapping.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
I have used Skore for the last two years to document customer journeys. Having tried a few other systems, I’m very happy to use Skore because it provides a great balance between a structured notation and speed of use. I can map as fast as we can discuss something which puts to an end having to scribble notes to decipher to turn into a map later. Furthermore, the information you put into those little boxes (RACI etc) actually does something, allowing you to produce reports that can help inform your business. Skore continue to add to the feature set with the ability to capture the time and cost of processes too. The resulting diagrams need virtually no explanation, which opens up process mapping to the whole of the organisation. Front line staff can be involved with the process mapping and will recognise their area on the map. I find this really empowers teams to take ownership of their process which drives them to make it the best it can be.
Cons:
The downsides are few and in my opinion don’t spoil the overall use of the system; because it’s a web app you need a fast connection to load and use it quickly, especially if your map is large; and while the stylesheets work really well, to make it really visually special takes a bit of extra work.

Reasons for choosing Liberty Spark

Process mapping can be hard work with other products but I've just found it so quick and simple with Skore. It would take a lot for me to switch to using something else.

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DF
David F.

Verified reviewer

Financial Services

51-200 employees

Used monthly for more than 2 years

Reviewed February 2023

Process adoption and change

5

Skore is an emerging company looking to work with customers to create leading process management software. As such they have shown exceptional support alongside the ability to adapt to a changing client base. Skore has provided very good support for training and where issues need to be resolved.The Skore solution has a delivery roadmap to show continued evolution of the services and product, ensuring we are working with a forward thinking and client receptive company.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Skore is intuitive and easy to adopt across an organisation, simplifying the development, delivery and adoption of processes.
Cons:
We continue to develop our understanding of the software with the Skore team actively supporting our multi lingual operational environment. There are occasional delays in the solution performance, however, operating 9 timezones apart creates technical delays identified as the cause, so not directly related to Skore.

Reasons for choosing Liberty Spark

In choosing Skore, we selected a product and company that can best support our distributed service offering across multiple countries. In selecting Skore, solution functionality and roadmap, customer service, trust in the team and cost we all key considerations.

Reasons for switching to Liberty Spark

Cost and the future product roadmap did not align with our operational model.

Vendor Response

Thank you so much for your review - we're so pleased that you are enjoying Skore!

Replied March 2023

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IC
Iulia C.

Verified reviewer

Staffing and Recruiting

5001-10000 employees

Used daily for less than 2 years

Reviewed March 2024

Great tool for process mapping

5

I´ve been using SKORE for more than 1y and my overall experience was very good - it allows me to capture the client´s processes in a very structured way.

Ratings Breakdown

5
Ease of use
5
Value for money
4
Functionality
icon
Pros:
the ability to create different process layers (high level/detailed level) in the same process map; the ability to add as much info as needed to the process steps and structure it based on the needs.
Cons:
the look & feel, shapes, colors, background, etc

Reasons for choosing Liberty Spark

the functionalities it offers - high level/detailed level process; attachments that can be added to the process steps.

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DB
David B.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for more than 2 years

Reviewed February 2023

Easy to use Workflow Capture System for Remotely located Team

5

We have chosen Skore as the front end to our low cost Intelligent Actions workflow automation system

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Easy to capture processes while working with a remote team.Skore helps me quickly resolve conflicting process perspectives as voiced by Team members
Cons:
Original release required some text entry to add symbols, this has been resolved ([sensitive content hidden]) in the new version

Reasons for choosing Liberty Spark

The ability to link Tasks and Roles as well as easy to use graphical capture of workflow between tasks.

Reasons for switching to Liberty Spark

Easy to use Graphical Capture System that can model role based usage as well as task flow.

Vendor Response

Thank you for taking the time to leave us a review on Skore - we will make sure to pass on all your feedback to the team!

Replied March 2023

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sT
sarah T.

Verified reviewer

Legal Services

501-1000 employees

Used weekly for less than 2 years

Reviewed April 2021

Skore review

5

Skore has brought processes to life and with the interaction and ability to link to additional material or products. As a supplier Skore have a great work ethic, provide good after care and are very attentive and work with you to always look for future enhancements to their product based on your needs. They have an excellent support function along with a great Skore community where people share ideas, look at key topics and also talk though any challenges they may have for example bringing new people on board.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It's easy to use, business friendly, quicker to map processes directly into the software and as discussions unfold. Processes come to life with more interaction and become a richer document for the information that can be held.
Cons:
I don't personally have any dislikes with software.

Reasons for choosing Liberty Spark

It was a great fit for the company, offered all the key function for process mapping in an easy to use and business friendly view.

Reasons for switching to Liberty Spark

We wanted to make processes more interactive, simplify the number of symbols used so they became more business friendly and easier to follow. Skore also offers a central Hub for all processes to be stored, with its own built in versioning controls.

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GC
Guillaume C.

Verified reviewer

Human Resources

5001-10000 employees

Used weekly for less than 2 years

Reviewed March 2024

Amazing user friendly mapping tool

5

Ratings Breakdown

5
Ease of use
5
Customer support
5
Functionality
icon
Pros:
Easy to map, web based, all details can be added in attachment so no compromise has to be made
Cons:
lack of visibility on who wants access to a process

Reasons for switching to Liberty Spark

we needed a more user friendly tool where we could store more details and doc in the processes

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TC
Toby C.

Verified reviewer

Construction

2-10 employees

Used weekly for more than 2 years

Reviewed April 2021

Transformation right first time

5

We have saved at least 50% of time during the discovery phase of a project. Using Skore allows us to understand our clients business and capture their problems at the speed of conversation (no more post-it notes) and get to the problem and issues quickly. We also use Skore for documenting as-is/to-be processes again at the speed of conversation. It's an excellent piece of software.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Skore offers our company and clients a unique way to deliver transformation right first time. We use Skore from initial discovery through to process improvement and process management. It's easy to use and is feature rich. Using this software has saved at least 50% of time compared with other process mapping tools as it's been designed to capture processes and improvements at the speed of conversation. Highly recommended.
Cons:
Nothing - it's an excellent piece of software

Reasons for switching to Liberty Spark

Visio while it has it's place can't compete with the functionality and inherent DNA of Skore.

Vendor Response

Hi Toby, thank you for taking the time to review Skore. We really appreciate the positive feedback and will pass this back to the team!

Replied May 2021

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Showing 1 - 10 of 56 Reviews

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