CallTools 2026: Benefits, Features & Pricing

Wondering if CallTools is right for your organization?

Our Auto Dialer Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CallTools

4.8

(153)

Pricing

Starting at $79.99 per month

About CallTools

CallTools offers an advanced predictive dialer and inbound call center management solution that streamlines and optimizes call center operations. With list management tools that include list scrubbing, recycling, and export capabilities, CallTools enables users to manage their contact lists from a single location easily. The platform also features skill-based call routing that intelligently directs inbound calls to the most appropriate customer agent, and detects voicemail messages for outbound calls to ensure agents only speak to customers.

CallTools’ comprehensive suite of contact center management tools provides valuable insights into call center performance, allowing users to assess call quality and track key metrics such as agent utilization rates and call volumes. With multiple support options, including an online ticketing portal, live chat, email, and phone, CallTools offers comprehensive assistance for all your call center needs.

Unleash the full potential of your contact center today with CallTools. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us!

CallTools Screenshots

CallTools Pricing and Plans

Starting price: $79.99 per month

Free Trial

Free Version

Unlimited Minutes Inbound and Outbound

$79.99

per month

Plan includes:

Auto Dialer Predictive Dialer Power Dialer Preview Dialer CRM Click to Call Chrome Extension APIs Integrations VOIP Inbound Queues IVRs Ring Groups SMS / MMS Email Templates

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

CallTools Features

Popular features found in Auto Dialer
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Routing
Campaign Management
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Voice Mail
More features of CallTools
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar Management
Callback Scheduling
Call Conferencing
Call Disposition
Call List Management
Call Logging
Call Queues
Call Reporting
Call Scheduling
Call Scripting
Call Tracking
Call Transfer
Call Whispering
Campaign Specific Caller ID
Chat/Messaging
Compliance Management
Contact Database
Contact Management
CRM
Customer Database
Customizable Fields
Customizable Reports
Dashboard
Data Import/Export
Data Management
Email Templates
FCC Compliance
FTC Compliance
Inbound Call Center
Integrations Management
Interaction Tracking
IVR
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Campaign
Multi-Channel Communication
Online Voice Transmission
Outbound Call Center
Performance Management
Power Dialer
Preview Dialer
Progressive Dialer
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reminders
Reporting & Statistics
SIP Trunking
SMS Messaging
Third-Party Integrations
Unified Communications
VoIP
VoIP Connection

CallTools Integrations

SugarCRM

3CLogic

Avaya Experience Platform

Keap

Velocify

Shopify

See all 29 integrations

CallTools User Reviews

Overall Rating

4.8

Ratings Breakdown

88%

Secondary Ratings

Ease of Use

4.7

Value for money

4.9

Customer support

4.8

Functionality

4.8

Daniel Alejandro A.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Useful tool for customer service

This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer.

Cons:

Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer.

Vendor Response

Thank you for the 5 Star Review!

Replied August 2023

Paul F.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 2 years

Reviewed June 2025

Calltools - Absolute Game Changer!

I’ve used just about every calling system out there. Calltools is incredibly superior and has been a game changer for us. We doubled our appointment volume just by being able to adjust and use live filters. We’ve also been able to nourish our leads for longer. Chaz has been absolutely amazing and always there for us whenever we need something. I absolutely love Calltools and would never consider using another software. It has been a complete game changer for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite thing that has been the biggest game changer for us are the live filters. No other software offers something like this where we can be so specific with the redial rules and targeting. I also like how user-friendly and simple the software is to use. We were all able to double our connections per day calling the same leads that we did on other softwares.

Cons:

I really can’t think of any downsides. The pricing is very fair and far superior to any other software like Mojo, Five9, GHL, or ready mode.

Reasons for switching to CallTools

Better value and we were needing to try something new

Vendor Response

Hi Paul, Wow! — thank you so much for the incredible feedback! We're thrilled to hear that the live filters have made such a powerful impact on your team's performance. It’s amazing to know you’ve doubled your connections and appointment volume just by optimizing with CallTools — that’s exactly the kind of success we aim to deliver. We’re also glad the user-friendly interface has made adoption easy, and we’ll be sure to pass your kind words along to Chaz — he’ll be thrilled to hear he’s made a difference! It truly means a lot that, after trying so many other systems, you’ve found CallTools to be the standout solution. We’re honored to be a part of your growth and look forward to continuing to support your success. Thank you again for such a thoughtful and enthusiastic review! - Call Tools Team

Replied June 2025

Maria Lenin L.

Verified reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2018

Web based VOIP -Easy Setup, Requirement, and Implementation

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis.

Cons:

Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized.

Jordan B.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for less than 2 years

Reviewed June 2025

Call Tools Review

My experience has been excellent so far. Even when we have the occasional issues the support team is on it asap and 99% of the time resolved within a reasonable amount of time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The functionality of the system is excellent. Tied in seamlessly with our crm. We have been cranking out appts since we made the switch. Also [sensitive content hidden] has been an incredible asset, being able to work with him directly we’ve really been able to fine tune our system and get the most out of our data.

Cons:

Not being able to remove leads from dnc while uploading files. Although the new feature helps big time, just an additional step.

Reasons for switching to CallTools

More robust system , better functionality for what we are doing.

Vendor Response

Hi Jordan, Thank you for the fantastic feedback! We’re so glad to hear the system has been performing well and helping you boost your appointment volume — that’s exactly the kind of impact we strive for. It’s also great to know the CRM integration has been seamless and that our team has been such a valuable resource in optimizing your setup. We appreciate your note about the DNC list handling during uploads — that’s helpful insight, and we’re always looking for ways to streamline processes even further. Thanks again for your kind words and continued trust. We're here anytime you need us and excited to support your ongoing success! - CallTools Team

Replied June 2025

Javier M.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

THe best power dialer

We use it everyday and has helped us a lot generating new leads for our business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Power dialer is the best and the interface is simple.

Cons:

So far the only thing I don't like that much is the warmimng up phone numbers period

Reasons for switching to CallTools

Vici was outdated and we needed something more powerful

Vendor Response

Hi Javier! Thank you for the great feedback! We're glad to hear you're enjoying the power dialer and finding the interface easy to use. It’s awesome to know it’s helping you generate new leads daily — that’s exactly what we aim for. We understand the warm-up period can be a bit of a hurdle, but it’s in place to help protect your numbers and ensure long-term deliverability. That said, we’re always looking for ways to make that process smoother. Thanks again for sharing your experience — we appreciate having you with us! - CallTools Team

Replied June 2025

Neil M.

Verified reviewer

Insurance

10000+ employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Vital Tool for Success

[sensitive content hidden] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great customer support from [sensitive content hidden]. Responds immediately. Easy to use tool, makes dialing fast and efficient.

Cons:

Nothing I didn’t like. Everything was easy and user friendly.

Reasons for choosing CallTools

Price and support from [sensitive content hidden]. [sensitive content hidden] provided an elite level of support we didn’t see from other companies.

Reasons for switching to CallTools

The price for PhoneBurner kept increasing. CallTools was more affordable

Vendor Response

Hi Neil, Thank you for the 5 Star Review! We appreciate your kind word! - Call Tools Team

Replied August 2024

Eric F.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Quality Software, Exemplary Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their customer service is spectacular. Any time that I have a problem, it's solved the same day.

Cons:

The complexity. This software comes with a massive learning curve.

Reasons for switching to CallTools

Poor customer support, poor lead managment, and pay per minute pricing model.

Vendor Response

Hi Eric, Thank you for the 5 Star Review! - Call Tools Team

Replied August 2024

Ryan B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed June 2025

Good 8 Year Customer Experience

We've been a client now for 8 years. We've always been able to rely on CallTools for the support we need to keep our operations going. Our Account Executive [sensitive content hidden] and her team are great work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is simple to navigate. Technical support is responsive and available when assistance is needed. The platform makes it easy to train reps.

Cons:

Call export logs can be a little complicated to build. We sometimes need to track certain dispositions and that isn't always possible depending on the details we need.

Vendor Response

Hi Ryan, Thank you so much for your continued trust and partnership over the past 8 years — that truly means a lot to us! We're glad to hear the platform has been easy to navigate, train on, and that our support team has been there for you when needed. We appreciate your feedback regarding the call export logs and disposition tracking. That’s valuable insight, and we’re always looking for ways to improve reporting flexibility to better meet your needs. We’ll be sure to share your kind words with our team — they’ll be thrilled to hear it. Thanks again for your loyalty and for being such a valued part of the CallTools family! - CallTools Team

Replied June 2025

Jason H.

Verified reviewer

Real Estate

Self-Employed

Used daily for less than 6 months

Review source

Reviewed July 2025

The software works well

The software is easy to use if you have a PC or Mac using chrome. I feel the tech support was helpful and the learning curve is steep but they do teach you on everything you would need to get started. The software is so fast to lead.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their willingness to make things right and their sales and service agents are nice and generally honest.

Cons:

Learning curve is huge, but once you understand it, it works

Reasons for switching to CallTools

software delays with call quality issues

David P.

Verified reviewer

Renewables & Environment

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Best Dialer

I had a great experience with it. It is the best dialer we’ve used.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved how easy it was to integrate everything with our CRM. [sensitive content hidden] was also amazing as a POC.

Cons:

I didn’t like learning curve at first. It’s not as intuitive when it comes to the initial setup.

Vendor Response

Hi David, Thank you so much for your thoughtful feedback! We're thrilled to hear that the integration with your CRM went smoothly and that your experience with your rep was a positive one — we’ll be sure to pass along the kind words. We also appreciate your honesty about the initial learning curve. We’re always working to make onboarding as intuitive as possible, and your input helps us improve. We're glad to hear the dialer is working well for you overall, and we’re here if you ever need anything. Thanks again for choosing us! - Call Tools Team

Replied June 2025

Showing 1 - 10 of 153 Reviews

See All Reviews