DialedIn CCaaS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DialedIn CCaaS

4.8

(291)

FrontRunner 2026

Pricing

Starting at $25.00 per month

About DialedIn CCaaS

DialedIn is a cloud-based Contact Center as a Service (CCaaS) solution designed to optimize outbound, inbound, and blended call center operations for businesses of every size and in every industry. Developed with customer feedback at its core, DialedIn is more than just a call center software—it's a comprehensive solution that evolves with your business. With fast deployment, automatic upgrades, and exceptional customer support, DialedIn helps users stay ahead in a competitive landscape.

Tailored for teams of all sizes, DialedIn offers businesses with advanced dialing capabilities, including auto, predictive, preview, and progressive dialing, ensuring that every call is handled efficiently.

DialedIn CCaaS offers a range of key features designed to enhance operational efficiency and user satisfaction. Fast & Easy Deployment ensures that users are up and running in minutes, not days, minimizing downtime. The Ease of Use is highlighted by an intuitive interface that requires minimal training, allowing teams to focus on what matters most—delivering exceptional customer service. Smart Call Routing automatically directs calls based on language preference, skill set, and other customiz...

DialedIn CCaaS Screenshots

DialedIn CCaaS Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Enterprise Plus

$25.00

per user, per month

Plan includes:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.

Enterprise

$39.00

per user, per month

Plan includes:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

Professional

$59.00

per user, per month

Plan includes:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

Small Business

$79.00

per user, per month

Plan includes:

All features included in every tier.
Flexible monthly & discounted annual plans.
Built to grow with you - scale from 5 to 200+ seats.
Pay as you go minutes.

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DialedIn CCaaS Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of DialedIn CCaaS
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Attendant
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Queues
Call Reporting
Call Scheduling
Call Screening
Call Tracking
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chatbot
Chat/Messaging
Computer Telephony Integration
Contact Database
Customer Database
Customer History
Customizable Caller ID
Customizable Reports
Data Import/Export
Data Management
Data Security
FCC Compliance
For Cloud Phone Systems
For Contact Centers
For Sales Teams/Organizations
FTC Compliance
Inbound Call Center
Integrations Management
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Live Chat
Manual Dialer
Monitoring
Multi-Campaign
Multi-Channel Communication
Online Voice Transmission
Outbound Call Center
PBX
Performance Management
Performance Metrics
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Ring Groups
Role-Based Permissions
SMS Messaging
Social Media Integration
Third-Party Integrations
Virtual Call Center
Virtual Extensions
Voice Mail
Voicemail Transcription
VoIP
VoIP Connection
Workforce Management

DialedIn CCaaS Integrations

Oracle CRM On Demand

Salesforce Sales Cloud

Zoho CRM

SugarCRM

HubSpot Marketing Hub

Zapier

See all 9 integrations

DialedIn CCaaS User Reviews

Overall Rating

4.8

Ratings Breakdown

87%

11%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.8

Mary Ellen E.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 6 months

Reviewed August 2025

All Call Centers Need DialedIn

I have been WFH for 10 years and have used a lot of soft phones—DialedIn is the best one ever. Every company that uses soft phones needs DialedIn.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works. Simply works as it should. No restarting every hour or so, loosing time from work. Customers hear me and I hear them. It accurately tracks my logged in time.

Cons:

I have yet to find anything I do not like. There just is not anything an agent can dislike about DialedIn.

Marcus M.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Reviewed September 2025

Review on September 10 2025

Overall, my experience without in has been a positive, time saving good experience. I plan on continuing to use dialed in, and I have used other companies in the past, and by far dialed in, has been the most seamless and easy to use service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how dialed in simplify and saves me time when I need to dial multiple numbers throughout the day I can auto dial or manually dial and the hands-free aspect as well.

Cons:

There’s nothing that really comes to mind that I did not like about dialed in. I have had times where I needed to restart my computer, but that would fix any bug issue that I ever dealt had with dialed in so overall it is had been a very good experience.

Reasons for switching to DialedIn CCaaS

Ease of use and I personally like dialed in much more than the ring dialer.

Rafael V.

Verified reviewer

Telecommunications

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Great Customer service

Working with [SENSITIVE CONTENT HIDDEN] he always makes my experience easy and enjoyable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quality of sound is awesome and very friendly to use.

Cons:

Everything is above and better then any other Dialer company

Krissy M.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Amazing Customer Service

[sensitive content hidden] was there to get me up an going, she literally went above and beyond. Talking to me day and night and going back and forth making sure all my questions were answered and got me set up super fast in a pinch. [sensitive content hidden] has been so helpful and respectful, he helps me with any questions and has such a good calm energy about him, I appreciate the diret contact to him and all the help he gives me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Interface, ease of use, the customer service. Especially [sensitive content hidden], it's hard to get people who actually care and want to help, not to mention going above and beyond for me.

Cons:

I find the price is high for a small company like mine, where there's only 10 employees including myself. The fact that bigger corporations get a better seat price is sad. Small companies are the ones who need the better deals/prices.

Reasons for choosing DialedIn CCaaS

Interface, customer service and quick deployment made a huge difference.

Reasons for switching to DialedIn CCaaS

Customer service is horrible, they are the worse company to deal with.

Amanda S.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Reviewed July 2025

Very satisfied user!

Overall I am satisfied! I really enjoy this new dialer for our company. Our last dialer doesn’t compare. Between the two I works definitely refer dialedIN.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like all the features it offers like a notes section and it allows you to transfer calls easily. It works smoothly.

Cons:

I don’t like that when you transfer a call you lose it in your call log unless you go through multiple steps while also pausing your calls. It just shows me down

Reasons for switching to DialedIn CCaaS

Telesero is the old dialer but it won’t let me choose it above Glitches In the system, it was difficult dealing with the customer service behind it. There were issues almost every day

Brianna V.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2025

it could be worse

It was good nothing I can complain about, I liked it, it was not that bad. There is some things that would need to be improved

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The smooth process to understand it also the fact you can navigate through the system as well i understand the icons too

Cons:

It sometimes would glitch, unable to to manage calls, see who would be next in line, unable to hear the call logs

Reasons for switching to DialedIn CCaaS

Better system for everyone and smooth process

Rebecca K.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Reviewed November 2024

Customer Service Manager

Very interactive and wonderful. Very little issues for the overall system; if there are they are addressed right away.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use for our staff. Allows for detailed information to be saved.

Cons:

If I had to say it would be the chat system.

Reasons for choosing DialedIn CCaaS

Again, due to the products features and overall system

Reasons for switching to DialedIn CCaaS

The features and the commitment of the staff of the company

Braulio M.

Verified reviewer

Insurance

51-200 employees

Used daily for less than 12 months

Reviewed September 2024

Convenient and User Friendly

I use it for work; I'm a Life Insurance agent and the system allows me to get through a lot more clients to help during the day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I started using DialedIn by ChaseData in March of this year. After a month, I tried another dialer system/service and what a mistake. I could not wait to switch back over to DialedIn by ChaseData. First - I love the way it's set up. I can separate the Dial Pad and keep it off to the side for any outgoing calls I want to make physically. Second - it tracks my time on and breaks it down to actual work time, break time, wrap up time; all to better adjust my usage. Third - it has a calendar where I can view at a glance what appointments or call backs I have scheduled. It's just a really great system and I'm going to stick with it.

Cons:

I haven't come across any major issues or problems but "If" I were to mention anything, you have to use a USB Headset. I had already had a headset but it was non-USB and only a few months old so having to purchase a USB type made me roll my eyes. Again, not a major issue. The service they provide is still fantastic.

Reasons for switching to DialedIn CCaaS

After just a few weeks, I really missed DialedIn by ChaseData... it's so much better.

Emilia P.

Verified reviewer

Marketing and Advertising

51-200 employees

Used daily for less than 12 months

Reviewed September 2024

My true thoughts on Dialedin CCaas

I like the dialedin CCaas program very convincente and easy to use and understand especially how easy it is to maneuver within the program

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the acéralo easy access of the Yaren and how simple it is to understand

Cons:

Well sometimes I got stuck and would have to shut the application have to reopen and sign in again.

Reasons for switching to DialedIn CCaaS

The other program was not as efficient as this one and we were always having troubleshooting issues. Very slow, calls constantly dropped. Technical issues were a regular occurrences

drennetta c.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Reviewed July 2025

Ease of new technology.

My overall experience has been great. Especially, with the ability to navigate and track calls. Information at your finger tips.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of navigation with this system. The setup is easily understood, with clear and visible pathways.

Cons:

Sometimes the system will black out, causing a reboot.While working with a client on a few occasions. The system just blacked out. Requiring me to do a callback.

Showing 1 - 10 of 291 Reviews

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