Cognigy.AI 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cognigy.AI

4.8

(22)

Pricing

Starting at $2,500.00 per month

About Cognigy.AI

Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. 

Built on the foundation of the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with intelligent IVR, smart self-service, and agent assist. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers. 

Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.

Cognigy.AI Screenshots

Cognigy.AI Pricing and Plans

Starting price: $2,500.00 per month

Free Trial

Free Version

Basic

$2,500.00

usage based, per month

No plan information available

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Cognigy.AI Features

Popular features found in Conversational AI Platform
Chatbot
Code-free Development
Intent Recognition
Live Chat
Multi-Language
Pre-Configured Bot
Speech Recognition
More features of Cognigy.AI
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI-assisted Development
AI Copilot
AI/Machine Learning
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Autoresponders
Business Process Automation
Calendar Management
Callback Scheduling
Call Center Management
Call Disposition
Caller ID
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scripting
Call Tracking
Call Transfer
Chat/Messaging
Chat Transcript
Collaboration Tools
Communication Management
Computer Telephony Integration
Configurable Workflow
Contact Database
Contact Management
Content Generation
Contextual Guidance
CRM
Custom Development
Customer Database
Customer Experience Management
Customer Service Analytics
Customizable Branding
Customizable Fields
Customizable Reports
Data Augmentation
Database Support
Data Import/Export
Data Visualization
Deployment Management
Document Management
Drag & Drop
Email Management
Engagement Tracking
Event Triggered Actions
Feedback Management
For Developers
For eCommerce
For Sales Teams/Organizations
Generative AI
Graphical Workflow Editor
Inbox Management
Integrations Management
Interaction Tracking
Interactive Content
IVR
Knowledge Base Management
Lead Capture
Machine Learning
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multiple Data Sources
Multiple Scripts
Natural Language Processing
Natural Language Search
On-Demand Communications
Performance Management
Performance Metrics
Performance Monitoring
Personalization
Personalization and Recommendation
Phone Key Input
Predictive Dialer
Pre-recorded Messages
Process/Workflow Automation
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Rules-Based Workflow
Search/Filter
Sentiment Analysis
Simulation and Scenario Generation
SMS Messaging
Social Media Integration
Speech Synthesis
Support Ticket Management
Templates
Text Summarization
Text to Speech
Third-Party Integrations
Trend Analysis
Version Control
Video Support
Virtual Characters and Avatars
Virtual Personal Assistant (VPA)
Visual Analytics
Visual Modeling
Voice Customization
Widgets

Cognigy.AI Integrations

Microsoft Teams

BambooHR

HubSpot CRM

Jira

Microsoft Azure

ServiceNow

See all 30 integrations

Cognigy.AI User Reviews

Overall Rating

4.8

Ratings Breakdown

82%

18%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.6

Skyla F.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 6 months

Reviewed August 2022

Surprisingly Easy and Remarkably Effective

Overall I would recommend Cognigy.AI to anyone who wants to develop conversational AI. If you are currently using another solution or just starting out I recommend checking out Cognigy.AI and seeing how it works for you. I honestly think you will like it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to get started with the free trial. The Trial does not require credit card details, and functions until you are ready to make the leap and upgrade. You can get right in and start creating your vision of a conversational AI. It is easy to start and easy to plan. Cognigy.AI is laid out well and allows for both simple and efficient implementations, but with heaps of compatibility and advanced options for those that need them. Congnigy.AI actually does what you expect it to do right out of the box.

Cons:

Would be good to see more emphasis on a desktop app as well as the web based solution.

Reasons for switching to Cognigy.AI

Power Virtual Agents frustrated me with how it works out of the box. It often requires alot of work arounds to integrate with other products. Cognigy.AI handles this much better and makes it easier to connect and use how you need.

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Reviewed November 2022

Leading Conversational AI Ecosystem

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to use, yet hugely powerful, web-based graphical user interface. Great extendability plus great supporting tools beside core platform (LiveAgent, Insights, VoiceGateway)

Cons:

Machine-Learning based entity recognition has potential to even further enhance NLP capabilities

Reasons for choosing Cognigy.AI

Better user interface, more managed services

Reasons for switching to Cognigy.AI

Way better user interface, more functionality and better NLP capabilities

Maite S.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed March 2022

Easy to use platform

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use and establish chatbot in organization. User interface quite intuitive.

Cons:

Sometimes I do not find a feature I would like to implement, either in the UI or in the documentation.

Alexander C.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Powerful low-code Conversational AI Platform

Cognigy has been a powerful software platform that lets developers build industry-standard chatbots with comparably little effort. By the help of various tutorials offered by Cognigy, even inexperienced developers will get started quickly. Experienced JS/TS developers will find it easy to build custom extensions e.g. for REST APIs which allow leveraging the full potential of Cognigy virtual agents.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The node-based architecture for conversational flows through which a lot of coding effort becomes superfluous. When facing obstacles related to agent development, I've been readily getting help from Cognigy Support, which were very responsive and helpful.

Cons:

Cognigy offers a wide variety of features, not all of which are easily accessible. At this point in time, parts of the documentation are rather hard to find. I also found certain examples in the documentation to be inexplicit at times.

Daniel V.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed March 2022

Cognigy.AI

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

According to the latest IDC MarketScape study, Cognigy.AI is currently the top conversational AI platform on the market. That's because the platform is both extremely user-friendly and powerful. The platform offers seamless integration into various back-end systems and the ability to connect it to many different communication channels, including Web, phone, social media, and mobile apps. With the Cognigy platform, a high degree of flexibility and a fast implementation can be achieved.

Cons:

Internal Reporting / KPIs should be enhanced in the future.

Anna S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Reviewed March 2022

Cognigy.AI is a good tool to develop bot quick and efficient

Cognigy.AI helps to create chatbots for our customers. With Cognigy.AI it is possible to create bots that help the consumers of our customers in plenty ways. Additionally we can use the platform to create bots internally for our company which can be used be collegues to be better informed about specific topics or where they can get help with e.g. writing an abscence message when the employee is sick.

Ratings Breakdown

Ease of use

Functionality

Pros:

The easiness of the tool is very powerful. You don´t even need to be a developer in order to create (uncomplicated) bots. The videos are very helpful to get into the platform and the more often you use cognigy the more features you will get to know.

Cons:

The Insights about the bots are helpful but I would prefer it a bit more customzied. So that the developer itself can decide which KPIs are needed and that the graphs can be easily change (e.g. the timing horizon, what kind of chats should be counted). The insights platform is a good start but has a lot potential to be improven

Daniel O.

Verified reviewer

Management Consulting

1001-5000 employees

Used weekly for more than 2 years

Reviewed May 2023

Contact Center Transformation

Improved CSAT, easy to use. Easy to integrate and develop new solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The low code/no code approach from Cognigy is key to enable business users to improve their own processes. It also helps to scale solutions fast.

Cons:

Building custom extensions can be difficult for non-technical persons

Abhishek J.

Verified reviewer

Information Services

501-1000 employees

Used daily for less than 12 months

Reviewed December 2022

Cognigy

Its great to work with cognigy to work on chatbots. They also have different integrations for connecting chatbot to different platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cognigy is really good platform for quick chatbot development, Their support team is also great which helps you develop chatbot & troubleshoot all the problems.

Cons:

Reporting dashboard is little outdated, I have seen better dashboard capability in other chatbots

Verified

Reviewer

Telecommunications

1001-5000 employees

Used daily for less than 2 years

Reviewed March 2022

Cognigy.AI is the right choice if you want more than FAQ chatbot.

it is one of the best solutions that I used so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use by Business. Easy to be integrated with other system.

Cons:

Didn't have human agent feature, and for agent handover you need to integrate with another customer care system.

Reasons for choosing Cognigy.AI

We did multiple POCs to reach what we need.

Christian B.

Verified reviewer

Automotive

10000+ employees

Used daily for less than 6 months

Review source

Reviewed August 2018

The best Chatbot solution I could find

My Company is really large and works in many different sectors so we looked for a solution that can be applied to all our usecases including internal IT Support, Automation of Workflows, customer Support and much more. The solution is easy to understand so we can enable small Teams within each Business unit to build the chatbots themselfes with very little administrative effort.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I compared about 60 Solutions to find the proper Software Fitting all our Enterprise Needs and I'm glad I found Cognigy. Their solution is really easy to use, their Trainings are easy to understand and the Support is great. Whenever I run into an issue their Team takes care of it really fast and whenever I submit a bug or Feature request I can be sure it won't take long to Change.

Cons:

This field is mandatory so I need to fill it though I don't have bad experiences with them. Whenever I discover something I don't like I send a Feature/Change request and it's gone

Showing 1 - 10 of 22 Reviews

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