PhoneBurner 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PhoneBurner

4.8

(176)

Pricing

Starting at $165.00 per month

About PhoneBurner

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations. The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics.

The PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications.

Use the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails, one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more.

PhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.

The solution is available on a monthl...

PhoneBurner Screenshots

PhoneBurner Pricing and Plans

Starting price: $165.00 per month

Free Trial

Free Version

Standard

$165.00

per user, per month

Plan includes:

30 Day Call Recording Storage
Call Tracking and Analytics
Email Sending and Tracking
Unlimited Dialing Minutes
1 Click Voicemails

Professional

$195.00

per user, per month

Plan includes:

Connect via Softphone
Krisp AI-powered noise cancellation
2x Contact Imports (20000/Mo.)
Live Call Monitoring & Coaching
90 Day Call Recording Storage
Open API

Premium

$215.00

per user, per month

Plan includes:

5x Contact Imports (50000/Mo.)
Dedicated Inbound Number
Priority Phone Support
SMS Text Messaging
Unlimited Call Recording Storage

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PhoneBurner Features

Popular features found in Auto Dialer
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Routing
Campaign Management
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Voice Mail
More features of PhoneBurner
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar Management
Calendar Sync
Callback Scheduling
Call Disposition
Call Duration
Call List Management
Call Logging
Call Reporting
Call Scheduling
Call Scripting
Call Tracking
Call Transcription
Call Transfer
Call Volume
Call Whispering
Campaign Specific Caller ID
Client Management
Compliance Management
Contact Database
Contact Management
Cost Analysis
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Deal Management
Document Management
Email Management
Email Marketing
Email Templates
Event Triggered Actions
FCC Compliance
For Insurance Industry
For iPad Devices
For Sales Teams/Organizations
For Startups
FTC Compliance
Inbound Call Center
Inbound Reporting
Integrations Management
Interaction Tracking
IVR
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Meeting Management
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Outbound Reporting
Performance Management
Performance Metrics
Power Dialer
Pre-recorded Messages
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reminders
Reporting & Statistics
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
Search/Filter
SMS Messaging
Task Management
Task Scheduling
Template Management
Third-Party Integrations
Transfers/Routing
Unattended Call Management
Usage Tracking/Analytics
User Management
VoIP
VoIP Connection
Workflow Management

PhoneBurner Integrations

Keap

Zapier

HubSpot CRM

Operations Hub

Google Calendar

Zoho CRM

See all 19 integrations

PhoneBurner User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

11%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.6

Erin M.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Excellent Dialer Service

The benefits of the software are endless especially with the ability to integrate with other sales software.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The best part about PhoneBurner is the speed at which you can go through new lead lists. It takes no time to sort through a cold list and find prospects. The system allows for notes to be entered on each as you go and send automated emails or leave voicemails.

Cons:

The only feature I wish they had is the ability to insert a call order across multiple pages of leads. So, that I could put them in order of my appointments for the day.

Benjamin S.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed February 2018

I used PhoneBurner to run a paid phone bank program for a State Assembly race in Los Angeles.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The two things that I liked most about PhoneBurner was the Customer Service and Value of what we were getting for what we paid. Anytime I had any issue with PhoneBurner or needed assistance, I would get an almost immediate response from PhoneBurner personnel. Even if they could not address my issue at that moment, they at least let me know that they received my request and were working on it. Most other power dialers charge you by the minute and half price for voicemails. With PhoneBurner, you pay a competitive price on the frontend and then get unlimited dials, minutes, and voicemails. You can even send emails to voters using PhoneBurner. Additionally, it was great to pre-record voicemails in English, Spanish, Chinese, or whatever language you wanted voters to hear.

Cons:

PhoneBurner is a bit tricky on the backed with importing and exporting data into PDI. Once you do it enough times it is not that bad, but it can be a handful if you do not have the patience or care for detail to make sure that no mistakes are made.

Timothy C.

Financial Services

11-50 employees

Used unspecified for more than 2 years

Review source

Reviewed February 2019

Invaluable

A+++ I couldnt be happier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used Phone Burner for almost 10 years, and I have to say that if it wasnt for this system I probably wouldnt have been as successful as I am today. I owe a great deal of gratitude to the creators and staff at Phone Burner!!! Thank you!!!

Cons:

There are no cons, Phone burner is constantly working to improve their platform with the changes in business.

Timothy R.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed August 2019

Best Software Rollout!

We needed a software to quickly be able to dial through our existing database of clients. We were able to get this up and running in less than a week. Customer service has been fantastic. This company will actually reach out once you are set up just to spend some time screen sharing with you to make sure you are taking advantage of all the software has to offer. We didn't ask them to do this, the came to us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software was easy to set up, and the end users found it very easy to use. We had the least amount of trouble with training on this software that we have had with any software.

Cons:

The only thing that could improve this are a few more ways to lock down what the end user can do. This would make it easier to make sure everyone's account looks and feels the same. Our telemarketing department wishes it would dial more than one line at a time.

Reasons for choosing PhoneBurner

The UI seemed much more user friendly.

George G.

Verified reviewer

Management Consulting

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2017

Dramatically improves my outbound calling.

Force multiplier! Calling and record keeping is very much faster.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PhoneBurner is like giving a machine gun to somebody who used to use a bolt-action rifle. I can call 5x the number of people in the same amount of time but, MORE!, setting up the proper disposition buttons at the bottom of the screen is like running macros to cover all your post-call work -- e.g. advancing or deleting the lead from the pipeline, automatically sending a selected email, leaving a pre-recorded voicemail, changing the customer's status, and even automatically entering notes in their contact record.

Cons:

It's obviously evolved from a power-dialer tool, and isn't quite a crm replacement. Its moving in that direction but isn't quite there, yet. My workflow is to use Phoneburner from prefunnel to bottom-of-funnel, and then I transfer the records into another CRM via Zapier, to support back-and-forth negotiations and file transfers, etc.

Larry C.

Verified reviewer

Construction

Used weekly for more than 2 years

Review source

Reviewed June 2018

I use the system to make sales calls and REPURPOSE the system to keep track of my sales reps too.

Ease of use / more efficient use of my time / helps me toward my goal of #1 sales rep.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate. Different emails, a boosting voicemail when starting a new sales campaign.

Cons:

1) When importing leads, the system should not allow phone numbers more than 10 digits or less than 10 digits since they will NOT be called. 2) Similar issue with email addresses that do not contain a good domain (i.e. gmailcom as opposed to gmail.com)

Chris M.

Verified reviewer

Information Technology and Services

201-500 employees

Used unspecified for less than 2 years

Review source

Reviewed January 2016

Best productivity tool on the market

Before using PhoneBurner, cold calling was an immense pain in the neck. Smiling and dialing was more like frowning and dialing. Not only was it tedious, it was exhausting leaving voicemail after voicemail. Not to mention, I grew so sick of hearing my own voice. PhoneBurner not only made cold calling and follow up easier, it actually made it fun. I tripled the amount of calls, voicemails and emails that I was sending. The only time I had to speak was when someone actually answered the phone. There are other solutions out there, but none give you the ease, functionality and affordability that PhoneBurner will give you. You can even integrate with SalesForce.com!! Keep up the good work, PhoneBurner!

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Ease of use, functionality, integration, customer support

Vendor Response

Chris - we're happy to hear we helped put the "smiling" back into your "dialing!" Thanks for the review!

Replied January 2016

Atticus K.

Verified reviewer

Marketing and Advertising

Used unspecified for less than 2 years

Review source

Reviewed January 2016

Phone Burner is Flawless and Absolutely Essential

We have been using Phone Burner for our national marketing agency (Insurance) for over a year now and it has been the most important tool for us in our marketing arsenal. We have had as many as 5 seats at one time active. I have made suggestions for improvement and the team is so responsive that often my suggestions are implemented within the week. The level of customer support is top notch. Can't say enough good things about Phone Burner

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

Completely intuitive and user-friendly. Full of great features

Cons:

Any cons I've had usually get addressed and fixed by the tech team. And I'm very picky so I've sent in a lot of minor bug fixes and suggestions. So the cons usually don't remain an issue for long.

Vendor Response

Atticus, thanks for the great review and all the valuable input you've provided.

Replied January 2016

Christopher O.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2019

SOFTWARE PAID FOR ITSELF ON THE FIRST DAY

It's been wonderful. It took my teams calls from 80-100 to 300+ within the first day. Not to mention, I'm getting 20-30 follow ups per person per day! It's a little early to tell, but just one conversion from a single day would pay for the software for a year.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple, fast, customer support and onboarding is great. Plus, it rakes in money like you wouldn't beleive.

Cons:

If I was being picky, I'd like the option of at least one number free with the software instead of having to purchase other numbers, but that's more of a business model problem than a software issue.

Reasons for choosing PhoneBurner

This software is more designed for mass calls rather than ring central is designed for daily contact with clients.

Zal F.

Verified reviewer

Marketing and Advertising

Used unspecified for less than 2 years

Review source

Reviewed January 2016

3x more efficient than manual dials

I've been using PhoneBurner for over 5 years and I can't even imagine what I would do without it. It has been critical in my efficiency of dialing prospects, and I even use it for Member follow-up. I can make at least 3 times the number of calls in a time period compared to manual dials.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

The company is consistently adding valuable features to make our job easier. I only have to focus on speaking to people. PhoneBurner takes care of the rest.

Vendor Response

Thanks a million Zal. We appreciate your business. Your sales team is great to work with!

Replied January 2016

Showing 1 - 10 of 176 Reviews

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