MEX Maintenance 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

MEX Maintenance

4.3

(84)

Pricing

Starting at A$3,295.00 per year

About MEX Maintenance

MEX Maintenance Software is a comprehensive CMMS designed to help mid-market organisations streamline operations, reduce downtime, and gain full control over their assets and facilities. With an intuitive interface and scalable platform, MEX CMMS simplifies the management of work orders, preventative maintenance, inventory, and reporting—all in one connected solution.

Whether managing a single facility or multiple sites, MEX CMMS provides the tools maintenance and facility teams need to automate processes, centralise data, and move from reactive to proactive maintenance strategies. The result is reduced costs, extended asset lifespan, and smarter long-term planning.

MEX CMMS is built for mid-market organisations across industries where asset performance and compliance are critical. It’s widely adopted by:
Manufacturing – streamline production equipment maintenance and reduce downtime.
Healthcare & Aged Care – manage biomedical assets and ensure compliance with safety standards.
Facilities & Property Management – keep buildings, HVAC, and infrastructure operating smoothly.
Education & Government – manage campuses and public facilities efficiently.
Mining, Utilities & Energy – cont...

MEX Maintenance Screenshots

MEX Maintenance Pricing and Plans

Starting price: A$3,295.00 per year

Free Trial

Free Version

Standard

A$3,295.00

per user, per year

Plan includes:

Asset Management
Work Orders
Work History
Preventative Maintenance
Inspections
Readings
Prestarts
Reporting & Dashboard
Maintenance Requests

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MEX Maintenance Features

Popular features found in Work Order
Billing & Invoicing
Calendar Management
Dispatch Management
Inventory Management
Maintenance Scheduling
Mobile Access
Preventive Maintenance
Quotes/Estimates
Reporting & Statistics
Technician Management
More features of MEX Maintenance
Activity Dashboard
Alerts/Notifications
API
Asset Lifecycle Management
Asset Planning
Asset Tracking
Audit Trail
Automated Scheduling
Barcode/Ticket Scanning
Barcoding/RFID
Budgeting/Forecasting
Commercial Properties
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Depreciation Management
Document Management
Document Storage
Downtime Tracking
Electronic Signature
Equipment Maintenance
Equipment Management
Equipment Tracking
Facility Asset Management
Facility Management
Facility Scheduling
Fixed Asset Management
For Schools
Historical Reporting
Incident Management
Inspection Management
Inventory Control
Inventory Tracking
IoT Device Management
Job Costing
Job Management
Job Tracking
Key & Lock Management
Maintenance Management
Multi-Location
Parts Management
Predictive Maintenance
Purchase Order Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Repair Tracking
Reporting/Analytics
Residential Properties
Resource Allocation
Routing
Scheduling
Service History
Service Request Management
Status Tracking
Task Management
Task Scheduling
Third-Party Integrations
Timesheet Management
Vehicle Information
Vendor Management
Warranty Tracking
Work Order Creation
Work Order Management

MEX Maintenance Integrations

Xero

SAP Enterprise Asset Management

MYOB Business

MEX Maintenance User Reviews

Overall Rating

4.3

Ratings Breakdown

43%

46%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.4

Customer support

4.5

Functionality

4.2

Alec D.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed November 2017

I use MEX daily and it is great to track all maintenance activities.

Our Preventative Maintenance schedules in MEX have resulted in regular accurate servicing of our equipment which has led to a reduction in our downtime.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MEX is an excellent tool displaying maintenance programs and PMs work completed to our external auditors.

Cons:

PM categories ie fixed, triggered hierarchy etc. I would rather one only to select as it is confusing.

Vendor Response

Hi Alec, Thanks so much for taking the time to review MEX. We are stoked to hear that using MEX has led to a reduction in your downtime! If you have any issues with the PM Schedules you can always check out tech tips on our blog or contact our friendly support team on +61 7 3992 4777. Kind Regards, The MEX Team

Replied November 2017

Steve F.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2024

MEX is a step in the right direction

It's early days for our organisation and staff discipline has been an issue. i.e. Having trouble getting consistent quality data entry.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Pleasant User Interface, able to set-up and implement with some ERP experience and minimal IT skills, Mobile application (can use on Phone/Tablet as well as Desktop). Possibility of catching costs (labour/materials/contractors) and can hopefully implement Stores/Purchasing module in the future.

Cons:

Reports don't have "Sort" function in filters (to re-arrange output), could be better if it had options for prompts and/or pop-up msg as well as colour-coding for different status etc.

Reasons for switching to MEX Maintenance

As I understand it, MEX was recommended by MDFM in order to comply with regulatory (reporting) requirements of the Retirement Villages Act. NB: While I personally prefer MEX, I note that similar data could've been available in the previous system and we just weren't using it to its potential.

Vendor Response

Thanks for your review! We're glad to hear MEX is a step in the right direction for your needs. If you need any assistance or further guidance, feel free to reach out to our support team at support@mex.com.au or call 07 3392 4777

Replied April 2024

Angie C.

Verified reviewer

Food Production

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Support help

Good to record things in the one place such as Assets, parts etc. Have struggled with all the differences in Preventative Maintenance and getting the outcome I want. Have sought help from support and been told our version is too old and support will update it within 2 weeks. # weeks has passed and we have not heard from anyone and my preventative maintenance is not issuing new worksheets or work orders

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The idea of having everything under the one umbrella, apart from finance of course.

Cons:

Can be confusing to relate to your particular industry and requirements. Manuals dont cover everything. Cant copy and paste

Tim F.

Verified reviewer

Food Production

51-200 employees

Used daily for more than 2 years

Reviewed October 2025

One of the Greatest Maintenance Tools introduced to our Business.

Easily rolled out across the different business entities with very minimal training required for maintenance personnel or requester stakeholders.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Streamlines Maintenance Task management, Provides a single source of maintenance asset data and a useful tool to analyze maintenance trends and implement proactive maintenance strategies.

Cons:

Relies too much on unlocking all modules for optimum utilization, specifically with regards to resource planning and inventory procuring.

Ross A.

Verified reviewer

Oil & Energy

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

MEX overview

Good to date, no major issues. Always room to improve with modifications and enhancements as the software evolves to meet industry needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, quite intuitive, has most of the functions we need. Cloud based.

Cons:

Planning and Scheduling functionality could be enhanced, cannot customize the reports, when asked if we could the answer was no as the std reports have to be the same for everyone. As mentioned auto generation of PM's can be looked at would save peoples time and effort going through activator once the PMs have been sanctioned.

Reasons for switching to MEX Maintenance

The business got smaller so didn't need such a powerful tool as Maximo.

Vendor Response

Thanks for sharing your experience! We're pleased that MEX meets your needs. Your feedback on areas for enhancement is valuable and we have passed it on to the relevant team.

Replied April 2024

Jon M.

Verified reviewer

Logistics and Supply Chain

51-200 employees

Used daily for more than 2 years

Reviewed October 2025

MEX User Satisfaction Review

My overall experience with MEX has been great. Very easy to create and control users access to the system through the control files interface. Very intuitive and easy to use stores module that helps us with the spare parts stock control. And very good reports creation tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface to manage the incidents from maintenance request to work order management and final reports is very user friendly.

Cons:

The creation of the new forms interface is a bit complicated. when you want to add specific fields on the forms is not easy to do it.

Verified

Reviewer

Building Materials

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Well organized no nonsense tool

Very good, I think it is a perfect no nonsense tool for scheduling maintenance, capturing information on assets, and generating reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very structured, enabling you to set up your assets in as much or as little detail as you want. Whilst a bit time consuming to set asset details and work flows up initially, once everything was inputted, the system is easy to use for all levels.

Cons:

It needs a high level of coordination with a dedicated IT department to set up, in my opinion, before you can even get started on uploading information on assets.

Grace A.

Verified reviewer

Facilities Services

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Use of MEX in Aged Care Facility

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

MEX enables to building a broad and robust Asset Register for all sites. It makes high number of routine maintenance jobs handle with ease, enables to send Work Orders that have customizable and editable fields. It builds data into various reports assisting with compliance, organizational requirements. Preventative maintenance scheduler details the schedule for a year. Contractor portal easily navigate WOs, helps to track WOs for contractors. Having MEX user guide and help videos are super helpful to navigate or trouble shooting.

Cons:

1. MEX is not compatible with new outlook so unable to send WOs through new outlook. All MEX users employees have to revert back to old outlook version. 2. In MEX Ops, the Add request page does not have exit icon on the top left or right corner. The employees have to close the browser as there is no option. 3. In Contractor's portal, Contractors cannot see WOs that have been closed off. So, they ask for a report on closed jobs to double check on our end. They do have record of completed jobs but when it's closed off from our side, they can't view it.

Vendor Response

Thanks for the detailed review! We're thrilled MEX has been so helpful for your maintenance needs. If you are still experiencing the issues mentioned above please reach out to our support team by calling 07 3392 4777 or email on support@mex.com

Replied April 2024

Debbie T.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Whakapapa Ski Area

Very good, it does everything I need it to. There features I dont use that I intend to learn about. My job is very busy so finding the time to spend upskilling myself is difficult.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like pretty much everything about Mex. I've been using it since 2014. Today there's no way I could manage the huge volume of work thats involved in executing the preventative and repair work that keeps our assets compliant and in good working condition. We can keep an eye on everything and are able to recognise when we need to replace an asset before current fails entirely. Your support team are awesome.

Cons:

I would like to be better educated about report writing or modifying reports. Its not something I do very often and always need support if I need something changed or modified. One suggestion I do have is when I'm working in the Work Order Listing, which is often, if I close a work order I lose my place because there is no highlighted (in blue) line of where I was last at like it does when you print a work order from the list. I understand that when you close a work order it disappears from the list but it would be helpful if a way could be found to perhaps highlight the work order line preceding the one that was just closed.

Reasons for choosing MEX Maintenance

At the time is was fit for purpose, had the functionality we wanted and the price was good.

Vendor Response

Thanks for your feedback! We're so glad MEX has been such a valuable tool for you since 2014! We do offer a Report Writing course that may be helpful to you. To book in contact our Training team at training@mex.com.au or call 07 3392 4777

Replied April 2024

Chloe D.

Verified reviewer

Packaging and Containers

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Great concept, poor execution

MEX is a great idea, but the execution is where it falls flat, plus locking everything behind a paywall is where it falls even flatter. MEX might be okay if our data was set up correctly in the initial implementation, but even just doing basic functions is a tedious process, let alone fixing 15+ years of botched and inconsistent data. It makes no sense to me why, in 2024, a system does not have a drag and drop customization interface or the ability to go into settings and click check boxes to determine access for security groups rather than having to individually locate each module, field and back door to give/remove access, or even the ability to use "quick edits" in ANY listing, or any field (including customs).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The MEX suite means that we don't have to have multiple systems to perform the basic functions our business requires.

Cons:

The UI is about 20 years out of date, the user manual is riddled with mistakes and only provides basic information, the rest is locked behind a paywall. The support staff all have inconsistent training so they are constantly contradicting one another. MEX branding is in consistent, which combined with the user manual errors, makes the MEX team seem unpolished. I have contacted the support team regularly, with varying issues only to be told "oh that's not a bug, because I cant replicate it" or "We've known about that for a while, but there's no ETA on a fix" (Except for [sensitive content hidden], shes a wonderful help). Customizing MEX is a very clunky process, and has been vastly over complicated. Having the option to customize MEX is great on one hand, having to spend hours, or thousands of Dollars to make it happen, not so much. Especially when I have personally seen much better customization abilities with other companies just simplifying it down and making it easier for their users, rather that trying to give them the world at their fingertips and falling 20 years behind. (Look at HubSpots UI for Customisation). The contacts module needs a serious overhaul as it is extremely limited and riddled with bugs. (see HubSpots contacts/companies module)

Vendor Response

Thank you for your detailed response. We appreciate your candid feedback. We're committed to improving the MEX experience so we have passed on your comments to our Products Manager and CEO. Please feel free to reach out if you have any further concerns or suggestions.

Replied April 2024

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