Zoho FSM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zoho FSM

4.6

(39)

FrontRunner 2026

Pricing

Starting at $25.00 per month

About Zoho FSM

Zoho FSM is a field service management platform for service businesses like Electrical, Plumbing, HVAC, Solar Power Services, Home Services, Roofing, Pool Services, Security System Management, Elevator Services, Telecommunication, Healthcare, Construction, Landscaping, Property Maintenance, Lawn Care, Locksmiths, Custom home building, Handyman, Carpet Cleaning, Painting, Remodelling, Garage Door Services, Flooring, Locksmith Services, Appliance Repairs, Carpentry, Fence Services, Pest Control, Restoration, Spa Services, Tiling, Well Water Services, and Alarm Business.

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It optimizes customer management, work order management, workforce management, scheduling, billing, and payments.

It streamlines the process from receiving service requests to creating work orders. It facilitates sending cost estimates and creating service appointments and invoices from work orders. It also enables the creation of recurring work orders for maintenance contracts.

Zoho FSM supports assisted scheduling on the Dispatch Console. It has a Gantt view, map view, and calendar view. The Gantt and calendar views show all the details of the job. The map view sho...

Zoho FSM Screenshots

Zoho FSM Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Standard

$25.00

per user, per month

Plan includes:

Requests
Estimates
Work Orders
Services and Parts
Contact Management
Dispatch Console
Service Reports
Invoicing and Payments
Users and Skills
Workflow Automation

Professional

$35.00

per user, per month

Plan includes:

Requests
Estimates
Work Orders
Services and Parts
Contact Management
Dispatch Console
Service Reports
Invoicing and Payments
Users and Skills
Workflow Automation

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Zoho FSM Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Zoho FSM
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
API
Appointment Scheduling
Availability Management
Barcode/Ticket Scanning
Bid Management
Calendar Sync
Chat/Messaging
Collaboration Tools
Cost Database
Cost Estimating
CRM
Customer Database
Customer History
Customer Management
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Data Synchronization
Dispatch Management
Drag & Drop
Electrical Estimating
Employee Management
File Storage
For Commercial and/or Industrial Electrical Contractors
For Handyman Industry
For HVAC Companies
For Lawn Care
For Plumbing Industry
Group Scheduling
Inventory Control
Job Management
Job Tracking
Location Tracking
Maintenance Scheduling
Mobile App
Multi-Location
Offline Access
Payment Collection in the Field
Preventive Maintenance
Price and Cost Calculations
Real-Time Data
Real-Time Notifications
Real-Time Updates
Recurring Appointments
Reminders
Reporting & Statistics
Resource Allocation
Resource Scheduling
Scheduling
Search/Filter
Secure Data Storage
Status Tracking
Takeoff
Task Scheduling
Technician Management
Third-Party Integration
Third-Party Integrations
Timesheet Management
Time Tracking
User Management
Workflow Management
Workforce Management
Work Order Creation
Work Order Management

Zoho FSM Integrations

Zoho CRM

Integration rated 4.7 from 12 reviews

Zoho Books

Integration rated 4.6 from 10 reviews

Bigin by Zoho CRM

Zoho Inventory

Zoho Invoice

See all 9 integrations

Zoho FSM User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

26%

Secondary Ratings

Ease of Use

4.2

Value for money

4.3

Customer support

4.5

Functionality

4.5

Have you used Zoho FSM and would like to share your experience with others?

Ansline M.

Verified reviewer

Telecommunications

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2026

Zoho FSM, the real deal for field services

Its an amazing tool that helps with managing our field services teams efficiently and the reporting and live tracking features are really great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Most businesses struggle with "app fatigue." Zoho FSM eliminates the need for expensive middleware or messy API connections between your sales, service, and finance departments.

Cons:

At the moment the service appointment limitation can be a challange as some months we have more appointments then other

Ivo v.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Happy Zoho user

At the end of the day all platforms have pros and cons and the pros, for us, are more valueble than the cons. Zoho CRM + FSP Easy to use Full package Lots of integrations Zoho mobile apps are not that great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zoho fits all our needs for our company. Its the center bone of all our activities and love using it All in one platform Easy to Use Lots of integrations

Cons:

I think Zoho FSM is very pricey It's a dispatch manager and I believe the payment structure is off (pay per appointment bundle) The FSM app is not very UX/UI friendly, far too much options and the sync from web to app is sometimes off

Reasons for choosing Zoho FSM

Because we use Zoho CRM as our main CRM system

Reasons for switching to Zoho FSM

When the business started growing Zoho Booking was not working for us anymore

Vendor Response

Thank you so much for taking the time to leave a review about Zoho FSM. We are constantly working on making this platform bigger and better. Your support means a lot to us! We look forward to continually serving your business! :)

Replied July 2025

Roy K.

Verified reviewer

Computer Networking

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed January 2026

FSM the Service Delivery Game Changer

Great experience. Improved our service delivery. The cordination from ticketing to assignment and dispatch of the resources and instant feedback from the client helps us streamline our service delivery.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy coordination of Work orders and automation of the activities between the dispatcher, field service technicians and the client makes it easier to cordinate site activites.

Cons:

The reporting part and sequence of steps might be a little bit complex and cumbersome. A sequential flow would make it more fun to interact.

Reasons for choosing Zoho FSM

Cost and features on Zoho FSM ticke all the boxes on our requirements

Skip G.

Verified reviewer

Wholesale

11-50 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Horrible experience: Never worked, Could not stop subscription..BRUTAL!

Horrible...Once they get your subscriptions, CRM, FSM, Books, Inventory..all supposed to be integrated..but payments are not.. So frustrating!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

never got it going. We had high hopes of integrating Zoho CRM, books, inventory, FSM, etc.. NO GO.. SUPER DISAPPOINTING

Cons:

absolutely impossible to cancel subscription$$$. very difficult to log in with OneApp & security codes..just ridiculous. They billed us for over a year with us complaining...Really bad experience getting help.

Reasons for choosing Zoho FSM

promise of smooth integration..horrible decision.

Reasons for switching to Zoho FSM

integration with other Zoho products (did not work!)

Vendor Response

Hi Skip, Thank you for sharing your feedback. We’re really sorry to hear about your experience and that things did not work out as you expected. We couldn’t find a record of you reaching out to our Zoho FSM support team for assistance. If you’re still facing any issues, we’d be more than happy to help resolve them. Please write to us at support@zohofsm.com and our team will get back to you promptly.

Replied August 2025

Damien J.

Verified reviewer

Computer Networking

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2025

Zoho FSM - The must have for support providers.

It has been very good, we have control over our staffs appointments with full transparency. Recorded acceptances of estimates by clients make disputes quick and easy to resolve, and service reports have been a grate help to use and our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, and all of the modules flow well together resulting in a detailed workflow for history records and with easy integration to Zoho desk , defining the remote vs onsite support. It is a great value to have notifications, online acceptances , billing, stock issues , appointment scheduling all from one system. And with seamless integration to Zoho Books , customer information , Service and part items make it a breeze to setup. Also the CRM integration helps account managers access Service appoint records without leaving their system as well as doing estimates to clients directly from the CRM with the FSM extension.

Cons:

there are no delivery note documents for stock that is issued out, and none chargeable appointment have to be billed at zero value. Also wish it was apart of the Zoho one package for likes of analytics.

Reasons for switching to Zoho FSM

This worked as a ticketing system mostly and did not provide access to inventory, billing, or service reports.

Vendor Response

Replied February 2025

Ashley D.

Verified reviewer

Consumer Services

2-10 employees

Used daily for free trial

Review source

Reviewed June 2025

Best Choice for Small Business

I am really liking it. The software doesn't take forever to load everytime i click on something which is typical a big time sucker in my day. I'm excited to become a Zoho FSM Master.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that I can customize dang near everything to my needs. Very helpful and increases my productivity.

Cons:

There's a bit of a learning curve. You will likely spend some time in the help guide. Only because the software is so rich in features and ways to customize.

Reasons for choosing Zoho FSM

Most features, affordable pricing, and amazing customization options.

Reasons for switching to Zoho FSM

Slow as molasses. The entire webpage or app has to load everytime you click something.

Vendor Response

Replied July 2025

David B.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed January 2025

Promising field service manegment solution

The field service management system is there, and it seems like a promising service. However, it isn't intuitive to use and still needs some work.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's an affordable end-to-end field service management solution and works well for our field service business.

Cons:

It's clunky and feels like it is still in the development stage. Because it is cloud-based, it is slow to get anything done. The mobile app also needs a constant connection to work, even for things that shouldn't need a connection.

Reasons for choosing Zoho FSM

Our small business could not afford those options.

Reasons for switching to Zoho FSM

We had a workaround solution when we were using Zoho CRM. FSM gave us exactly what we needed without the hassle.

Vendor Response

Replied February 2025

Verified

Reviewer

Industrial Automation

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Very Good Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like Ease of use, the mobile app, of Zoho FSM

Cons:

No Arabic language app or support, and that's challenging for technicians

Reasons for choosing Zoho FSM

I came from another module CRM and i like the ease of use and how easy to Customize

Vendor Response

Replied July 2025

Ioannis K.

Verified reviewer

Consumer Electronics

11-50 employees

Used daily for free trial

Review source

Reviewed September 2025

Powerful tool once set up correctly

Overall, Zoho FSM has been a very useful tool for organizing our service operations. It streamlined scheduling, work orders, and invoicing, making our daily workflow more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The seamless connection between customer records, work orders, scheduling, and invoicing. Everything flows in one place.

Cons:

The learning curve is a bit steep at the beginning, and setting up the workflows takes time. A simpler onboarding would be helpful.

Reasons for choosing Zoho FSM

because i have bookings and it was easy to go to FSM thought the connection is not full

Reasons for switching to Zoho FSM

not so many features in zoho-bookings and Vortex was too complicated

Joseph V.

Verified reviewer

Chemicals

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed February 2026

FSM Customer

I been having a overall good time so far with Zoho FSM. My only struggle is not figuring out automations.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the features of Zoho FSM. Zoho FSM is very user Friendly. I really like the service appointment option Job Sheets. I have added a Job Sheet for each of my services. I wish that FSM was offered as a Zoho One app. I have to pay more to use FSM.

Cons:

I wish that FSM was offered as a Zoho One app. I have to pay more to use FSM. I also wish Zoho made it easier to create a work order for Zoho CRM Deals' approval stage.

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