Rocket.Chat 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Rocket.Chat

4.3

(156)

Pricing

Starting at $4.00 per month

About Rocket.Chat

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages.

Rocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.

Rocket.Chat comes with an API and supports WebHook integration with several third-party solutions including Gmail, Facebook Messenger, WhatsApp, and Instagram. It also provides iOS and Android mobile applications. It is available for free and at monthly or annual subscriptions. Support is extended via email, phone, live chat, documentation and other online measures.

Rocket.Chat Screenshots

Rocket.Chat Pricing and Plans

Starting price: $4.00 per month

Free Trial

Free Version

Starter

$0.00

per user, per month

Plan includes:

Up to 25 users
Up to 100 monthly active contacts (Omnichannel)
Nearly all premium features
Self-managed only

Pro

$4.00

per user, per month

Plan includes:

Up to 500 users
Up to 15.000 monthly active contacts (Omnichannel) - as add-on
Remove Rocket.Chat watermark
Webform and email support
Standard cloud hosting - as add-on

Enterprise

Pricing available upon request

Plan includes:

Custom users
Custom monthly active contacts (Omnichannel)
Custom monthly active users (Chat engine)
Microservices scaling
Multiple instance scaling
Audit panel
Device management
Embedded chat experiences

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Rocket.Chat Features

Popular features found in Collaboration
Access Controls/Permissions
Alerts/Notifications
Calendar Management
Collaboration Tools
Discussions/Forums
Document Management
@mentions
Screen Sharing
Secure Data Storage
Task Management
Video Conferencing
More features of Rocket.Chat
Activity Dashboard
API
Audio Calls
Automated Responses
Autoresponders
Brainstorming
Canned Responses
Chatbot
Chat/Messaging
Communication Management
Conferencing
Contact Management
Content Management
Customizable Branding
Employee Activity Monitoring
File Management
File Sharing
File Transfer
Live Chat
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Natural Language Processing
Offline Form
Proactive Chat
Projections
Real-Time Chat
Real-time Consumer-facing Chat
Real Time Editing
Real-Time Notifications
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Search/Filter
Single Sign On
SMS Messaging
Tagging
Third-Party Integrations
Time Zone Tracking
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Version Control
Video Chat
Voice Mail
Workflow Management

Rocket.Chat Integrations

Jira

Zapier

Confluence

Drupal

Zoom Workplace

GitHub

See all 16 integrations

Rocket.Chat User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

33%

15%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.1

Functionality

4.2

Julien D.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

This OpenSource tool made our whole business possible

We started our self-managed hosted community version of Rocket.Chat a week before starting our company. We were able to quickly facilitate collaboration and communication in our firm. We have implemented a custom made chatbot linked to our MySQL database for work distribution. This tool have been and still is the best we have used in the last two years. It is our "remote office" base. Amazing software, very customizable, unlimited possibilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The possibility of having a self-managed version of it, running on our own servers, for free. This ensured our data stayed ours. We also implemented a chatbot connected to our MySQL and automatized the work distribution.

Cons:

There are over 1200 permission settings. Around 50% of the software is "okay" documented, the rest indicates it is "under development". Very complex to know exactly what impact will have each setting.

Reasons for choosing Rocket.Chat

Free community self-managed(hosted) version and it is OpenSource. This ensured we kept ownership on our data / ideas. It is much more effective than emails, and allow collaboration with hundreds of users for free. Great community working on it.

Hendy I.

Verified reviewer

Individual & Family Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

Lots of features as open-source & enterprise group chat software

Rocket.Chat has been very useful and relatively low-maintenance. Especially since we deployed it in MongoDB Atlas (another commercial product as DBaaS), so our MongoDB cluster is also low-maintenance. There are many features that can be enabled and configured, it's quite overwhelming at first. (to be honest, it still is now) But it makes me feel good too because if there's a use case, I feel that maybe 60-70% of the time, Rocket.Chat already provides that as an option.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The core software is open-source, so the cost is low to get started. You have the option, but not forced to, to purchase business/enterprise support and upgrade for additional features, and Rocket.Chat company also provides hosting services. In case you want to modify the code (likely you won't need it), but you can, so it's a big plus for feeling in control. Rocket.Chat supports OpenID Connect for SSO authentication out-of-the-box, which we integrate with FusionAuth and it works as expected. So really happy about this. We also did submit some patches and enhancements to Rocket.Chat GitHub, and while response time varies, we were welcomed, some of our contributions were accepted, some were not accepted but with clear explanation. So we're very happy that we can collaborate directly with Rocket.Chat developers and hopefully having good relationship in the long term.

Cons:

I still see stability issues, sometimes chats not refreshing, and random minor issues. It's quite hard to debug/diagnose the issue, and on GitHub some issues have been waiting for weeks or months. I understand this is complex code without various platforms connected together, and to be fair Rocket.Chat tried to provide several debugging options inside it, so they do put effort in this. Configuring to use own Firebase Cloud Messaging (FCM) push notification is tricky, and requires deploying customized Android and iOS app... but this is to be expected and I'm not sure how it can be made easier. It still feels that they're pushing for new features more than to fix bugs. Which can be both a good thing or bad thing, depending on which side you're getting.

Reasons for choosing Rocket.Chat

Open source, features, open platform, collaboration with developers

Reasons for switching to Rocket.Chat

Too basic

Vendor Response

Hello Hendy, we're incredibly happy to see you've been having a positive experience with our product! Your feedback is very important for us - it's the only way we can improve our product. Thank you so much for your review :)

Replied April 2021

Felix K.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Rocket Chat - Good But not Great

Rocket Chat is a cost-effective communication solution for small businesses. However, when compared to its competitors (particularly Slack), it's not a product I'd suggest to someone trying to get the most out of it. The development team must work harder to stabilize the program and make it more user-friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. I like the notification system. It's highly unlikely that you will miss a crucial notification. When the status is set to busy, the notifications will stay in the background 2. It is definitely cheaper compared to its competitors 3. It's good for team collaboration and communication with the ability to create changes 4. The emojis spice up the communication 5. It also offers SSO functionality where users can log in with their GSUITE credentials

Cons:

1. The major con has to be the User Interface. It could definitely use a lot of improvements to make it smooth 2. When starting it for the first time, the servers actually take forever to load 3. It hangs quite a lot even with a very strong internet connection and high spec laptop 4. The file sharing option could be made smoother. 5. The video call option is still missing 6. It's very easy to miss notifications while using the mobile app

Reasons for choosing Rocket.Chat

1. Cost 2. Features offered

Verified

Reviewer

Information Technology and Services

51-200 employees

Used weekly for free trial

Review source

Reviewed October 2019

An open source scalable chat platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rocket Chat is a completely open source and scalable platform. I love all the options that are offered from: message history, public & private channels, video, admin options, and more. The options are unlimited and I don't think I would ever use them all; but I'm glad they are there.

Cons:

Support & Sales are diffcult to contact. I like talking to an actually person over the phone when making larger scale changes to my organization.

Reasons for choosing Rocket.Chat

Rocket Chat can be customized to our needs and has a variety of implementations

Reasons for switching to Rocket.Chat

Price

Vendor Response

Hi Rocketeer, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Replied October 2019

Kelvin K.

Verified reviewer

Design

Self-Employed

Used daily for more than 2 years

Review source

Reviewed March 2025

Rocket.Chat is a Brilliant Tool for A/V/W Conferencing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rocket.Chat is an open-source program which offers a secure and personalized messaging, audio and video calling capabilities in one place.

Cons:

I do not encounter challenges when utilizing Rocket.Chat on my end.

Gabriel C.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

Good & free corporate chat alternative

Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools. A few words about setting it up: - The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this. - Secondly it supports LDAP, so this played well with our Active Directory accounts. - Voice calling requires additional setup, which we decided to skip. - Mimetypes for supported file attachments need to be configured by hand, one-by-one And about usability: first of all, it does lack some nice-to-haves here and there: - It cannot be integrated with SharePoint, so there are no status updates when going in a meeting. - Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages. - Also due to the client being an Electron app, it cannot support systemwide shortcuts - It lacks the "threading discussion" that you see in other chat apps. However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected. Also, it has a nice Off-The-Record mode where messages are not persisted. And finally, features are still being developed so new features are added constantly.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

- Supports LDAP authentication - On-premises server - Platform availability (both web, mobile and Desktop) - Good & clean usability

Cons:

- Some things are still not working in the mobile native app (e.g.: voting on polls) - No support for threaded chat - No straightforward integration with SharePoint - Electron client app only, so notifications are a bit lacking

Reasons for switching to Rocket.Chat

After many years of pain using Skype4Business there are finally plans by Microsoft to phase it out. So we decided to test out several platforms - RocketChat included, which we also ended up adopting in the end.

Vendor Response

Hi Gabriel, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Replied January 2020

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

We switched back to Slack

From a hosting perspective it has been running good, but our users do not like the experience comparing it to Slack.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rocket.chat is a great alternative to Slack with the possibility to run it without license costs on-premise. Documentation is good and a lot of Slack integrations also works with rocket.chat.

Cons:

Push notifications has been bugging and recently limits has been introduced for the push gateway. Our users does not like it because it is not Slack.

Reasons for choosing Rocket.Chat

We switched back to Slack after a running Rocket.chat for about 4 years.

Reasons for switching to Rocket.Chat

We switched from slack in 2016 to be in charge or our own data and to reduce costs.

Vendor Response

Dear Rocketeer, we're very sorry to see you go. You can check if the push notification limit applies to you here: https://forums.rocket.chat/t/push-notification-gateway-pricing/3044. We're glad you found us when looking for ways to be the owner of your data. Thank you for your feedback - we're always improving our UX and design to make Rocket.Chat as user-friendly as possible. Hope to see you again in our rocket anytime soon!

Replied December 2020

Taylor A.

Verified reviewer

Retail

51-200 employees

Used daily for less than 12 months

Review source

Reviewed April 2025

Simply great messaging software for discussion and chat

My journey so far with Rocket.Chat has been a satisfying one, it’s been a great tool for instant chat, channels and document sharing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s bulk instant messaging is the most effective feature than in any other chat application which made our group chat extremely efficient.

Cons:

I don’t see any feature mistakes but if we want to take an action such as deleting chats it can take a bit some time.

Verified

Reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Secure and complete communication app

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

One of the most important pro is the data protection, you know that all the info disclosed through messages are secured. It can be downloaded on different devices: Android, iOS, Windows, Linux. The app is really easy to use, has a lot of helpful features to maintain good communication.

Cons:

There are only two things I would like to see Rocket.chat improve: the Search section (searching for a specific word won’t show the right results, but random messages), and that the new messages notification don’t always pop up.

shauna g.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed January 2025

userfriendly