Rocket.Chat 2026: Benefits, Features & Pricing

Wondering if Rocket.Chat is right for your organization?

Our Collaboration Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Rocket.Chat

4.3

(156)

Pricing

Starting at $4.00 per month

About Rocket.Chat

Rocket.Chat is a collaboration solution that helps businesses work remotely through audio/video conferencing, screen sharing, live chat and more. It comes with a real-time message translation tool, which allows users to communicate in multiple languages.

Rocket.Chat enables businesses to utilize customizable themes and personalize the user interface of the platform. It provides encryption and two-factor authentication features to ensure user and account security. Professionals can view message history across individual, public and private chat channels. Additionally, the drag-and-drop interface allows users to share ideas, projects and files in real-time, facilitating collaboration across the organization.

Rocket.Chat comes with an API and supports WebHook integration with several third-party solutions including Gmail, Facebook Messenger, WhatsApp, and Instagram. It also provides iOS and Android mobile applications. It is available for free and at monthly or annual subscriptions. Support is extended via email, phone, live chat, documentation and other online measures.

Rocket.Chat Screenshots

Rocket.Chat Pricing and Plans

Starting price: $4.00 per month

Free Trial

Free Version

Starter

$0.00

per user, per month

Plan includes:

Up to 25 users
Up to 100 monthly active contacts (Omnichannel)
Nearly all premium features
Self-managed only

Pro

$4.00

per user, per month

Plan includes:

Up to 500 users
Up to 15.000 monthly active contacts (Omnichannel) - as add-on
Remove Rocket.Chat watermark
Webform and email support
Standard cloud hosting - as add-on

Enterprise

Pricing available upon request

Plan includes:

Custom users
Custom monthly active contacts (Omnichannel)
Custom monthly active users (Chat engine)
Microservices scaling
Multiple instance scaling
Audit panel
Device management
Embedded chat experiences

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Rocket.Chat Features

Popular features found in Collaboration
Access Controls/Permissions
Alerts/Notifications
Calendar Management
Collaboration Tools
Discussions/Forums
Document Management
@mentions
Screen Sharing
Secure Data Storage
Task Management
Video Conferencing
More features of Rocket.Chat
Activity Dashboard
API
Audio Calls
Automated Responses
Autoresponders
Brainstorming
Canned Responses
Chatbot
Chat/Messaging
Communication Management
Conferencing
Contact Management
Content Management
Customizable Branding
Employee Activity Monitoring
File Management
File Sharing
File Transfer
Live Chat
Mobile Access
Multi-Channel Communication
Multi-User Collaboration
Natural Language Processing
Offline Form
Proactive Chat
Projections
Real-Time Chat
Real-time Consumer-facing Chat
Real Time Editing
Real-Time Notifications
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Search/Filter
Single Sign On
SMS Messaging
Tagging
Third-Party Integrations
Time Zone Tracking
Transcripts/Chat History
Transfers/Routing
Two-Way Audio & Video
Version Control
Video Chat
Voice Mail
Workflow Management

Rocket.Chat Integrations

Jira

Zapier

Confluence

Drupal

Zoom Workplace

GitHub

See all 16 integrations

Rocket.Chat User Reviews

Overall Rating

4.3

Ratings Breakdown

50%

33%

15%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.1

Functionality

4.2

Shaunak P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

For open source level extensibility, Rocket.Chat is your solutions

It has benefitted us a lot as we use it to manage our project and keeping the conversation in channel keeps it transparent between fellow colleagues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a very professional software which is widely used in professional environments like Offices and workspace. Also it lets you share files, make channels (groups) for activities, projects and other stuffs. It have features to delete the message with upthreads and also provision to reply in threads and follow/unfollow feature to unsubscribe from the notification.

Cons:

Mobile app has some issues with the push notifications, in web it works perfectly fine, but a little customization can help that. Moreover for keyboard users like me, there should be some more keyboard aided shortcuts to Edit/ delete messages instead of drawing over mouse actions.

Aditya A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

My 6 months with Rocket Chat

Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands. 2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications. 3. Slack like user interface , which my team can instantly connect to.

Cons:

1. The Quote a message, can be improved, it is visually not very clear. 2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times. 3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front. Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.

Reasons for choosing Rocket.Chat

I tried it, loved it , stuck to it. It gave me no reason to switch.

Reasons for switching to Rocket.Chat

Slack doesnt have screen sharing on free version, which was the primary reason I shifted to Rocket CHat

Vendor Response

Hi Aditya, our team is constantly improving the platform to offer our users an amazing team chat platform for internal and external communication. We would love to understand better the problems you are facing, would you be able to detail them and send us on support@rocket.chat? thanks for your feedback!

Replied September 2019

Verified

Reviewer

Outsourcing/ Offshoring

51-200 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

A completely free chat tool for a basic use

For a free software, it is a good one. It could replace a basic use of Slack for example. You could spare some cost for a startup, as it is for our case.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It is FREE. Really free. COMPLETELY free chat system, documents sharing, team discussions and info sharing. Also, you can create conversation inside channel as a room. Quite handy to avoid 1000 channels.

Cons:

There are bugs that are not fixed (and it has been years...) Eg : once you remove notifications from a channel, even if you try reactivate them, it does not work anymore. It is very confusing to go back if you click on add a file out of purpose... It makes it difficult to use sometimes.

Nick T.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 2 years

Review source

Reviewed August 2019

Excellent Open Source Chat Solution with Many Integrations

Overall, Rocket.Chat provides all of the chat solutions I am looking for. Public channels, private channels, private messaging, Webhooks and integrations, including SMS and a website chat widget. Setup is incredibly easy using Docker or Ubuntu Snap.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's open source, easy to deploy and customize. It allows for easy integrations using Webhooks, with Twilio's API, and has a live chat widget for your website.

Cons:

There are still a couple of quirks in the iOS app, but overall it runs smoothly. Accessing and registering for the Rocket.Chat cloud marketplace is not as intuitive as it could be. The marketplace also requires a paid plan.

Reasons for choosing Rocket.Chat

I chose Rocket.Chat because it's open source and self-hosted, in addition to being able to integrate it with other applications.

Reasons for switching to Rocket.Chat

Rocket.Chat is open source and can be self-hosted, which means you're in control of your data and privacy. It also has additional features that Slack doesn't have.

Vendor Response

Dear Nick, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Replied September 2019

Ernie F.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Blast off with Rocket.Chat

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

+ Cloud-hosted option + Sleek UI + extensive access controls/user permissions + Auditing panel + REST API + can be accessed on a web browser/desktop client

Cons:

- NO native Office365/Azure AD SSO - Can be pricey compared to Microsoft Teams in 2020

Reasons for choosing Rocket.Chat

Microsoft Teams at the time was still new. it did not have all of the features i was looking for at the time.

Reasons for switching to Rocket.Chat

We were using an on premise server hosting Openfire IM, this system was painfully dated and we wanted something akin to Slack. Rocket.Chat advertised itself as a open source/cost effective alternative to Slack

Vendor Response

Hello Ernie, we're glad that you chose Rocket.Chat and that you've been having an overall positive experience with us so far. In order to receive the latest updates, feel free to subscribe to our monthly newsletter: https://bit.ly/3jQ6jo3 Once more, thanks for your helpful feedback, it will help us to continually improve our platform. Sincerely, Rocket.Chat Team

Replied July 2020

Faraan Q.

Verified reviewer

Insurance

10000+ employees

Used daily for less than 2 years

Review source

Reviewed December 2019

Love for in company communication

To summarize, makes communicating within company very easy. Love ability to create groups, send a variety of message formats, and chat history logging.

Ratings Breakdown

Ease of use

Functionality

Pros:

Number one thing -> love the fact that it keeps all logs of chats saved. Very easy to message code snippets or images or any sort of file to coworkers.

Cons:

Haven't found anything I disliked about rocketchat yet. It is quite a big upgrade over our last messaging tool (skype).

Reasons for switching to Rocket.Chat

I am not sure why the company decided to make the switch but the biggest upgrades over skype was the way Rocketchat saves chat histories is a lot better than Skype and I always had issues sending larger files or code snippets over skype.

Vendor Response

Dear Faraan, Thanks for the feedback on your experience with our platform. We sincerely appreciate your insight because it helps us build a better customer experience!

Replied January 2020

Omar M.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed November 2022

Open-Source solution for live chat

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The customization you can do, and the simplicity into adding a live chat widget into your web app in the way you like without importing any extra modules, you just run a JavaScript script in your web app. And the functionality is so good but to find how to correctly use them might be a bit hard :)

Cons:

That the UI looks a bit weird or old and like for example if you want to embed live chat, you use a script, by default it will only run on the server's address and not any website, to make it work anywhere, it's in another page, which is better to make it in the same page instead.

Reasons for choosing Rocket.Chat

Because Rocket.Chat is completely free (only if you host it on your server) and for it being open source which is so cool for developers while LiveChat is paid and might have not all the functionality Rocket.Chat has.

Reasons for switching to Rocket.Chat

Because Intercom although it got many many good features, Rocket.Chat is free, open-source and even got all (most) features Intercom has and maybe a few more.

Gavin O.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

A great, free Slack replacement

Cross-country communications have been simplified and we've been able to move from Slack to Rocket.chat with very little learning curve for our users. While gaining an unlimited amount of messages being saved, nearly unlimited storage space, and still keeping a familiar appearance, we've been able to implement SSO and created a number of custom data integrations with our ticketing system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OpenSource, free, and self hosted, gives us the freedom to manage and maintain a nationwide communications platform while keeping the costs very low.

Cons:

The biggest issue we have with Rocket.chat is somewhat inconsistent notifications being received to some mobile phones.

Reasons for switching to Rocket.Chat

Slack was costing too much for the many users we had, and we had little control over the infrastructure outages and associated costs.

Vendor Response

Hi Gavin, Your helpful comments are much appreciated,and your feedback will help us to continually improve our platform. Thank you very much!

Replied August 2020

Carlos S.

Verified reviewer

Chemicals

201-500 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Rocket.Chat is simple and easy to use instant messaging.

The solution positively surprised us and we found it simple to install and configure on our network for use in internal communication using chat and alerts. It is an effective solution and fulfills its objective very well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rocket.Chat software was implemented early in the COVID-19 pandemic to keep people in our department active and collaborative while working remotely. We customized the layout and created workgroups to integrate the team and it worked very well. No delays and no communication failures.

Cons:

Support is a bit of a downside, but it's rarely used. The tool works well and we have not had any reports of serious problems.

Mudssar A.

Verified reviewer

Consumer Electronics

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2020

Rocket Chat Messanger in Customer Service.

Effectieve business communication among clients/internal and customers. happy to use i.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.

Cons:

User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.

Reasons for switching to Rocket.Chat

Unable to handel client outside windows users, i.e users needs to be registered on domain.

Vendor Response

Hello Mudssar, we're glad your happy with the overall performance of our product. :) About the problems you're facing, you can always contact support@rocket.chat and we'll be happy to help you! Kind regards, Rocket.Chat Team

Replied August 2020

Showing 1 - 10 of 156 Reviews

See All Reviews