Nextiva vs DialedIn CCaaS: Which is best for you?

My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly.

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.

Beyond simple calls, we use it for group video conferences, quick text chats, and seamless file sharing—all within one intuitive platform.

While the program is fantastic, it's not without its occasional frustrations, primarily sudden disconnects and a clunky address book.