Nextiva vs CloudTalk: Which is best for you?

My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly.

Their approach to business appears to be: lure the customer in, demand a 3-year contract, hide the part about auto renewal, provide just average level service, hire less than competent support staff to handle customer complaints, and hope the customer doesn't become aware of the auto renewal gimmick before the end of the contract term.

Features like call recording, smart routing, and analytics help improve team performance.

Pricing can become expensive as you scale or add premium features.