Freshchat 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Freshchat

4.1

(115)

Pricing

Starting at ₹69.00 per month

About Freshchat

Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Key-Value Propositions

Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more
Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional
Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size

With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.

This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance.

Freshchat offers:

-Unified inbox experience to manage conversations across digital channels
-Best-in-class AI chatbots that focus on intent and engagement
-Proactive messagin...

Freshchat Screenshots

Freshchat Pricing and Plans

Starting price: ₹69.00 per month

Free Trial

Free Version

Free

₹0.00

flat rate, per month

Plan includes:

10k MUV/Account
Bulk Actions
Chatbot
Chatbot Analytics
Conversation Labels
Freshdesk Integration
Groups
Inbox Views
Mobile SDK
Shopify

Growth

₹1,799.00

per user, per month

Plan includes:

100k MUV/Agent
Assignment Rules
Basic Dashboard
Business Hours (Global)
Canned Responses
Conversations Overview Report
Facebook Messenger Files
Faqs
Marketplace (App Store)
Offline Experience

Pro

₹4,799.00

per user, per month

Plan includes:

300k MUV/Agent
Advanced Automations
Advanced Dashboard
Agent Availability Report
Apple Business Chat
Auto-Resolve
Business Hours (by Groups)
Co-Browsing
Conversation Apis
CSAT Survey and Report

Enterprise

₹69.00

per user, per month

Plan includes:

400k MUV/Agent
Allowed Domains
Allowed Ips
Up to 5000 Bot Sessions/Month FREE
User Authentication(JWT)

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Freshchat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Freshchat
Activity Dashboard
AI Copilot
AI/Machine Learning
Alerts/Notifications
API
Augmented Analytics
Automated Responses
Automated Routing
Chatbot
Code-free Development
Collaboration Tools
Communication Management
Contextual Guidance
CRM
Customer Communication
Customer Experience Management
Customer History
Customer Support
Customizable Branding
Customizable Templates
Dashboard
Drag & Drop
Employee Activity Monitoring
File Transfer
Geotargeting
Intent Recognition
Interaction Tracking
Knowledge Base Management
Language Detection
Live Chat
Multi-Channel Management
Multi-Language
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Pre-Configured Bot
Proactive Chat
Process/Workflow Automation
Query Suggestions
Real-Time Analytics
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Data
Real-Time Monitoring
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Search/Filter
Single Sign On
SSL Security
Surveys & Feedback
Task Management
Time Zone Tracking

Freshchat Integrations

Shopify

Slack

Zendesk Suite

Meta for Business

Freshsales

Freshdesk

See all 16 integrations

Freshchat User Reviews

Overall Rating

4.1

Ratings Breakdown

43%

35%

14%

Secondary Ratings

Ease of Use

4.2

Value for money

4.0

Customer support

3.8

Functionality

4.0

Abhishek J.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed December 2022

Low code no code budget friendly chatbot platform

It is overall good for development of simple chatbots like fact sheet chatbot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Adding another language translation, i can simply add it by downloading the Excel sheet of chat tree. & It works perfectly & simple UI of the platform.

Cons:

Condition management for the chats is not that great. Like AND, OR conditions. In the same panel you can't have multiple conditions.

Reasons for choosing Freshchat

We already have good partnership with freshdesk tool & we compared it with all the use cases that we have it match all our requirements.

Reasons for switching to Freshchat

It was too expensive for our company.

Jessica W.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Great Chat Option

Overall experience has been fantastic. One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format.

Cons:

The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page.

Reasons for switching to Freshchat

Drift is more expensive and offers less options. Drift also does not offer a facade and we were looking for a solution that did, so we could improve our SEO.

Shu S.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties.

Highly disappointed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It appears to have robust features and they attempt to offer cutting edge technologies.

Cons:

I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it.

Reasons for choosing Freshchat

Because we also use FreshDesk

Rameez B.

Verified reviewer

Retail

1001-5000 employees

Used monthly for less than 2 years

Review source

Reviewed June 2019

Great for front end customer service

I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

Cons:

The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

Reasons for choosing Freshchat

We purchased licences for Freshdesk and naturally wanted to try out Freshchat as well.

Phaneendra Kumar P.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2022

Best Omnichannel Chat Platform for Businesses

Too good, I am still with them for one of my clients because they liked it very well. The UI does all the magic, it looks really fresh.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,, easily integrate with whatsapp, best-in-class chatbots

Cons:

Options to send SMS through Twilio which is costly for India where lot of cheap options are available. Option to add custom SMS Gateway would have been nice.

Reasons for choosing Freshchat

I have tried some other products, but I required Mobile SDK to chat with my customers on my app, that's the reason I chose this product among others.

Lecy G.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2022

Didn't Stick with Freshdesk Messaging

Overall I had a poor experience with Fresdesk Messaging. I would honestly not recommend it to others based on my short experience. Again, we only used it for a trial run but all of my team members were fine to move on to the next option.

Ratings Breakdown

Ease of use

Functionality

Pros:

I was excited at the prospect of using Freshdesk. My company was looking to re-instate live chat on our site and wanted an app with a smaller footprint.

Cons:

None of us could get the notifications to work. We had multiple people looking into it and it wouldn't work. It also felt overly complicated and not super user friendly. We tried a couple of bots during our trial period and they did not function how we indented.

Reasons for switching to Freshchat

We wanted something with a smaller footprint.

John Elias H.

Verified reviewer

Automotive

11-50 employees

Used other for less than 6 months

Review source

Reviewed December 2019

Abysmal Support, Had to push hard to get our money back.

They have a nice suite of products with a competitive feature set. However, after-sales support was terrible and we could not confidently continue doing business with them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The interface is simple and clean. Their products integrate well with each other, so if you like their software they conveniently talk to each other in some way.

Cons:

Hopefully, they've sorted their billing issues. We set up our account through one of their representatives and it would bill us for more users than we had. They would proceed to process refunds as credits to their platform instead of back to the original payment method unless you pushed hard. Their support team needs to be replaced, one of the most unhelpful support teams I had to deal with.

Reasons for choosing Freshchat

We chose it as during the trial, it met our needs. Once we start paying for the software, things quickly started going downhill.

Sushant K.

Verified reviewer

Education Management

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2022

Excellent tool to provide superior customer experience

Overall, Freshchat is a great tool for the customer support team. It easily gets integrated with most of the tools. We have used the integration of Freshchat & Freshdesk to manage live chat and tickets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were using Freshchat for managing customer support queries for a delivery business. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. The dashboard has all the options for viewing agents' performance and quality over time. We also used Facebook and Whatsapp integration to put chats of all channels into one place. This helped in improving the productivity of our team.

Cons:

I liked all the features apart from chatbots. I found the chatbot very expensive considering the volume of our chats.

Jason W.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed March 2019

An excellent entry into live chat support

Initially, I was looking for a live chat solution for one of our clients, but quickly realized the software could become useful for us as well. I explored several good options, including Tawk.to and Pure Chat, but found that overall, Fresh Chat offered the right combination of features and ease of use for our client, making it an obvious choice for us to support and recommend.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic. One needn't be an engineer to get this up and running quickly, as they provide all the tools needed. From plugins (WordPress in my case) to apps (Android and iOS both available), it's all easy to find, deploy, and use. In addition, there are numerous ways to integrate it with other systems, from Fresh Service, Fresh Desk, to third party integrations.

Cons:

Perhaps the only area I think they could improve is by adding additional third party integrations, but that's a minor quibble, as they already offer several. In all likelihood the selection will grow over time.

Farrah A.

Verified reviewer

Telecommunications

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

FreshChat - really easy to implement

The support you get from the Freshchat team is efficient, they are helpful and fast and knowledgeable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. The setup was so simple and the integration onto the website is quick. The training is self explanatory as the interface is user friendly

Cons:

The only issue i have is cost. Most of the API integrations that are available needs to have a higher package plan which can get pricey

Showing 1 - 10 of 115 Reviews

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