CredentialMyDoc 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CredentialMyDoc

4.3

(71)

Pricing

Pricing available upon request

About CredentialMyDoc

CredentialMyDoc is a cloud-based software that helps organizations streamline credentialing and provider enrollment operations via a unified portal. The platform offers custom reporting, auto-populated forms and interdepartmental collaboration functionality, which enables businesses to improve efficiency across departments.

CredentialMyDoc allows users to share forms and other information with external and internal stakeholders via a self-service portal. It offers various features such as form generation, provider portal, custom workflows, payer management, reporting, expiration management and more. Additionally, administrators can store information about providers, tax IDs, location and more in a centralized repository.

CredentialMyDoc Screenshots

CredentialMyDoc Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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CredentialMyDoc Features

Popular features found in Medical Practice Management
Appointment Management
Charting
Claims Management
EMR/EHR
E-Prescribing
HIPAA Compliant
Medical Billing
Patient Intake
Patient Portal
Patient Scheduling
Physician Scheduling
More features of CredentialMyDoc
Credential Management
Document Management
Enrollments/Onboarding
Expiration Management
Forms Management
License Verification
Privileging
Reminders
Self Service Portal
Third-Party Integrations
Web Forms
Workflow Management

CredentialMyDoc User Reviews

Overall Rating

4.3

Ratings Breakdown

63%

14%

10%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.4

Functionality

4.1

Verified

Reviewer

Hospital & Health Care

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed January 2019

Say good bye to your old Credentialing Software

We were able to improve the quality and speed of our credentialing process. Data input was simplified which increased our ability to quickly document provider information over the phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are so many aspects about CredentialMyDoc that positively impacted our business. First and foremost the secured cloud based format. We were able to get away from storing our credentialing documents on a shared hard drive. Compatibility with our primary medical management system was a huge time saver. We could quickly intake new providers in our core system and share the data back and forth. This greatly reduced frustration from our providers and our employees.

Cons:

We did have some challenges with integration, primarily due to our high security requirements and limited use of popular web browsers. Working with the Support teams we were able to integrate and avoid delays in the deployment.

Vendor Response

Thank you!

Replied January 2019

Amanda D.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Need more training

I feel like I need some training in different documents and/or reporting options. I'm sure there is more I can produce with CMD, I just don't know how.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The info is stored in an easy to read format. Also, ie. If I'm updating malpractice for all providers and in the "malpractice" tab, when I click on the arrow to proceed to the next provider, the malpractice tab opens automatically for them as well. This was a great update!

Cons:

The reporting is not always intuitive, and sometimes comes in an Excel sheet, which takes some editing to turn into a PDF.

Reasons for switching to CredentialMyDoc

Unsure, it was already in the works, when I started.

Stephanie S.

Verified reviewer

Medical Practice

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Solid System

CredentialMyDoc met our needs - no big complaints.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, pretty intuitive, responsive customer service.

Cons:

Not super extensive, but it does meet our needs so ok with that.

Reasons for switching to CredentialMyDoc

Intellisoft had difficult reporting features

April H.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Extremely User Friendly Functionality

Customer support is exceptional from direct account contacts and customer support portal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate and reflects other major credentialing database payors use for credentialing. Highly accessible from anywhere being web based. Tasks are easy to set up and follow. Fully customizable reporting feature is invaluable. Generating enrollment forms is a big time saver.

Cons:

Latest update bugs are slowly being worked through and corrected by CMD.

Reasons for choosing CredentialMyDoc

Accessibility, custom reports, price and provider portal section.

Vendor Response

Hi April, It's so great to hear that you find the platform easy to navigate, and that you're taking advantage of the customization and time saving features available. Some of the updates do take a bit longer than expected, and we appreciate your patience. Thank you so much for your review, and for choosing CredentialMyDoc! Best Regards, The HealthStream Team

Replied June 2024

Nicole C.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for less than 2 years

Review source

Reviewed June 2024

CMD Review

I love it, it has been a game changer within our company as far as organization and time to submit documents.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that everything is kept secure in one place. It helps keep us organized per provider and per location which with a large growing practice in many states is extremely helpful and necessary.

Cons:

I would like to be able to give certain managers access to only the providers or locations within their own state/region. If there is a way, I would love to know! Like to be able to submit directly to the carriers through the program to track automatically.

Vendor Response

Hi Nicole, We're thrilled to hear that CredentialMyDoc is keeping your organization organized and efficient. In regard to your comment about manager access, please consult the MSO Client Portal, and if you need further assistance, please reach out to customer support at https://community.healthstream.com/customer-support. Thank you so much for your review, and for choosing CredentialMyDoc! Best Regards, The HealthStream Team

Replied June 2024

Brianna K.

Verified reviewer

Medical Practice

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Could be better

It has been useful for logging information in the provider profiles, so we can pull that information quickly, however it is not very user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to quickly search for a provider to pull up their information

Cons:

Reports never pull information correctly. We were promised training when we first signed up and were never given any additional help with importing our own forms When new features are updated, we are not notified of the changes and stumble upon features we did not know existed It is not customized for our group practice, and has alot of fields that we don't need or even use Provider applications is not as customizable as we were lead to believe.

Reasons for choosing CredentialMyDoc

At the time, we believed it was the best choice for a multispecialty group practice.

Ginny A.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for less than 6 months

Review source

Reviewed June 2024

CMD - Highly Recommended!

Overall, my experience with CMD has been terrific - right from the beginning, the sales representative that I worked with really understood my needs. I did feel that the Training Team dropped the ball a bit with me and I had to keep pestering them to complete the training, but once sessions were scheduled, the Trainer was great - she was even able to ferret out my personal level of technical understanding and train me at that level.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a solo Credentialing and Enrollment Specialist, the CMD platform checks all the boxes for me... Provider details are automatically mapped to Payer Enrollment forms, its available on a small scale and it is a well-rounded database to manage Practice, Location and Provider data and documents. This platform allows me to work smarter, more effectively and most efficiently.

Cons:

I haven't experienced a down-side to CMD as of yet... they allow all users the ability to make suggestions and requests for updates and changes, so its evolving constantly to meet client needs.

Reasons for choosing CredentialMyDoc

Best "all-in-one" option for small organizations

Vendor Response

Hi Ginny, Thank you so much for recommending CredentialMyDoc! We love hearing how organizations like yours are able to work more efficiently. We hope you continue to enjoy the training team's expertise. Thank you for choosing CredentialMyDoc! Best Regards, The HealthStream Team

Replied June 2024

Brandace K.

Verified reviewer

Medical Practice

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Great Software

The management is quite straightforward, and the customer service consistently provides excellent assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The consolidation of all my provider information into a single, centralized location proved to be exceedingly beneficial. Additionally, the capability to effortlessly generate forms for our various insurance policies greatly enhanced our operational efficiency.

Cons:

I do not have any drawbacks at the present time.

Vendor Response

Hi Brandace, Thank you so much for your feedback; the benefits that you mentioned are exactly what CredentialMyDoc was created to do. We take pride in the expertise of our customer service team and are thrilled to hear that you've had an excellent experience with them. Thank you for choosing CredentialMyDoc! Best Regards, The HealthStream Team

Replied July 2024

Lalit K.

Verified reviewer

Hospital & Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Not happy with the services

The overall experience is not good as we are facing big issues in notes creation, notes sequence and reports. Need to fix these issues to avoid contract termination from our end.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Next follow up date intimation and ease to access.

Cons:

Reporting and Notes issue. We are not able to see the notes the way we paste it at the time of creating them. Please fix it asap.

Reasons for choosing CredentialMyDoc

I was told that the software is very good in terms of reports, creating notes, next follow up intimation in timely manner and initially it was good. But after few times, it stop working the same as previous and now there are all issues which was not there last time. And we are not getting support from software team or support team to fix the issues. It has been 4 months we are facing these issues. Really disappointed.

Meagan S.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

CredentialMyDoc Review 06.2024

CredentialMyDoc is overall a good product. In our experience it was better suited for us when we started out small. As we have grown, we have found the need for data entry automation to be more robust.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tasking abilities and features available with uploading documents.

Cons:

Lack of integration with CAQH. Would be good if Expiration Notices were more automated than what is currently available. Need an improved way for providers to access the MSO.

Vendor Response

Hi Meagan, Thank you for your feedback. We're glad to hear that CredentialMyDoc's tasking abilities have assisted you. If your organization has grown to a point where automation is a more important feature, CredentialStream might be a better fit. It's always free and easy to schedule a demo; you can do so here: https://www.healthstream.com/solution/credentialing/healthcare-credentialing-privileging-enrollment-software-credentialstream Thank you for choosing HealthStream! Best Regards, The HealthStream Team

Replied June 2024

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