Deskero vs Freshservice: Which is best for you?

This feature saved us a lot of time and ensured that everyone was on the same page.

The chat system in particular is not as well-designed as other parts of the software.

It has enabled us to standardize processes, automate repetitive work, and scale support across multiple departments with a lean team. While there is a learning curve for advanced features, the overall value and stability of the platform have exceeded expectations.

Sometimes it takes a while for translations, especially into German, to be displayed cleanly and correctly, which can sometimes lead to confusion.