Document360 vs KnowledgeOwl: Which is best for you?

By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity.

The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license.

This has been a game changer for our SaaS company, we have leaned into the KB as being our primary source for self serve help and we have definitely seen an impact in the number of ticket requests we receive.

Two users cannot edit at the same time, and if one is editing then the other cannot see their changes until the article is saved.