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Document360 vs TeamSupport

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Updated January 29, 2026

Document360 vs TeamSupport: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price

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$29.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Documentation Management
4.83
Knowledge Base Management
4.75
Content Management
4.68
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Support Ticket Tracking
4.90
Ticket Management
4.72
Interaction Tracking
4.72
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Integrations
Olark
Olark
Segment
Segment
Intercom
Intercom
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Web.com
Web.com
Nicereply
Nicereply
Meta for Business
Meta for Business
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Pros / Cons
  • By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity.
  • The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license.
Read more
  • Live livechat feature and and how it allows me to organize customer tickets and tasks to improve customer service.
  • The user interface sometimes felt a bit dated or clunky — especially when you’re navigating lots of tickets or complex filters.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.7/ 5
4.4/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5
4.4/ 5
Customer Support
Highest performing feature
in the comparison
4.8/ 5
4.5/ 5
Functionality
Highest performing feature
in the comparison
4.5/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2022
FrontRunners 2025
Advisor
  Recommendations
25 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad