HelpCrunch 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HelpCrunch

4.8

(195)

Pricing

Starting at $15.00 per month

About HelpCrunch

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.

Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.

Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.

The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.

Pricing is tiered, based on the number of agents and emails.

HelpCrunch Screenshots

HelpCrunch Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per user, per month

Plan includes:

1 Widget
3 Auto Messages (Chat and Email)
3 Popups
Basic Automation
Full Customization
Helpcrunch Branding and Live Chat Support
Help Desk
Knowledge Base

Pro

$25.00

per user, per month

Plan includes:

5 Widgets
Advanced Automation
Advanced Customization
Help Desk
Knowledge Base
No Helpcrunch Branding and High Priority Live Chat Support
Unlimited Auto Messages
Unlimited Popups

Enterprise

Pricing available upon request

Plan includes:

Everything in Pro
Team Member Is Anyone Registered With Your Team on Helpcrunch
Unlimited Emails and Personal Onboarding Assistance
Unlimited Team Members
Unlimited Widgets

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HelpCrunch Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of HelpCrunch
Access Controls/Permissions
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Call Center Management
Catalog Management
Chatbot
Collaboration Tools
Communication Management
Contact Database
Contact Management
Content Management
Customer Communication
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Decision Support
Document Storage
Email Alerts
Email Management
Email Templates
Event Triggered Actions
Feedback Management
For Startups
Full Text Search
Geotargeting
Help Desk Management
Interaction Tracking
IT Asset Management
Knowledge Base Management
Knowledge Management
Lead Management
Live Chat
Macros/Templated Responses
Mobile App
Multi-Language
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Queue Management
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Search
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Tracking
Surveys & Feedback
Tagging
Templates
Text Editing
Ticket Management
Widgets
Workflow Management

HelpCrunch Integrations

Adobe Commerce

Google Analytics 360

Pipedrive

Zapier

WordPress

Slack

HelpCrunch User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

18%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.6

Anastasiia S.

Verified reviewer

Design

11-50 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

The only chat which can solve all our needs so far

As an agency, we don't have high volume of support requests, so our main criteria for software were additional functionality for upselling using chat on the website. HelpCrunch chat helps us maintain consistent communication with our clients and prospects across all channels and upselling to them with automated email campaigns and proactive messages.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- online chat that combines our support requests from the email inbox, messengers, and website; - ability to tag the prospects automatically and assign chats to specific agents by rules; - marketing features like proactive chat and emails, they help us engage the traffic on website and send seasonal promo campaigns, having all data about prospects in one system.

Cons:

That we need to pay extra for AI Editor.

Lana B.

Verified reviewer

Internet

11-50 employees

Used daily for less than 12 months

Reviewed August 2019

The software that really helps

HelpCruch has everything we need to automate the process of catching leads, providing necessary information to them and don't let them forget about us after we had a chat. All the features are pretty detailed which helps to create what you really need. For instance, a pop-up. You can select different styles, colors, there is no limit on what you do. That's why your work with HelpCrunch is a pleasure. One more thing, that will definitely win your heart is outstanding online customer support HelpCrunch has. They treat you not as a random user, but like a friend. Furthermore, they do release the features you request. They are just fabulous :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpCrunch has a user-friendly interface with all necessary features supported. I would say, the team has thought for us by creating top-notch functionality. It was a great surprise, uniquely different pop-ups, and automatic follow-ups. I would recommend to each new user to set up a demo call to see the full set of functions the HelpCrunch chat platform has.

Cons:

There is nothing I can list here :) Like... really nothing :)

Reasons for choosing HelpCrunch

The features, attractive design, functionality, price, online support have won in comparison with our previous platform (Drift) and a few that we were considering.

Vendor Response

Lana, you made our team's day. Thanks for all the love! We're super glad to have you and supporthunt team as our loyal customers.

Replied September 2019

Justin Z.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed December 2021

Good Live Chat and Knowledgebase Software with Affordable Pricing

Nice UI and easy to use interface. Easy setup. Affordable pricing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Knowledge base accessible from Chat Widget. Auto messages. Bulk email. Mobile apps.

Cons:

Mobile app notifications are late or sometimes did not appear.

Bhushan L.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Reviewed August 2019

Sales Acquisition and Retention With HelpCrunch

Initially, we tracked our user behaviour of users coming on to the page. With this we tried to figure out what time most of the user are active and online, this helped us to followup with the user effectively and also helped us to improve our conversion rates to 12%. Now, we are trying to send multiple follow up messages from the start with strong CTA's and have seen significant growth in sales.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Iam a noob developer and i have a responsibility of finding better customer relation management chat bot which improve my sales, i was on hunt for chatbots which is easy to use and customise, this is when i came across helpcrunch as i saw it gives me many integrations like mail and text where i get notified when an user has any concern. Along with this i also liked the customisation menu which is properly structured so that every entity can be changed with ease. As it also give 14 day free trial, this will altogether will get a customer and retain them effortlessly.

Cons:

I liked pretty much everything, only thing i feel like can be improved is widget customisation along with the sizes and colours, this will make completely handful to the user.

Reasons for choosing HelpCrunch

Main reason of choosing helpcrunch over intercom is pricing as helpcrunch gives same features like intercom for the best price and affordable.

Vendor Response

Hi Bhushan! Thanks a lot for sharing your experience with HelpCrunch. Seeing those conversion, sales and retention metrics improve is what it's all about. As to the widget customization, we've looked at dozens of other live chat solution and couldn't find a more customizable chat widgets. On HelpCrunch you can change widget size, colors, and there are many other customization options to play with. Nevertheless, we're constantly adding new exciting tweaks and features to the live chat. Feel free to reach out to our team to share your suggestions. Cheers!

Replied September 2019

Mitch B.

Verified reviewer

E-Learning

2-10 employees

Used daily for less than 6 months

Reviewed August 2019

Great platform to directly connect with customers

So far it's been great. I saw many people raving about their customer support and yes, it is legendary! So far I've only interacted with them twice and it's been great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm loving the macro systems which makes replying to help requests quick and easy, also the fact that you can connect and extend the functionality inside your app is going to be helpful. The best thing however I think is just how easy it was to get setup and start having real conversations with people.

Cons:

It's really a small thing, but I'm looking forward to when they can allow us to send verified email from our own domains. For the moment this isn't a deal killer for us, but it will be nice to have the highest deliverability possible using our own custom domains.

Reasons for choosing HelpCrunch

It was recommended in a private group I'm in.

Reasons for switching to HelpCrunch

The former company I was using for support tripled their prices without notice. It was a real shock to see a company that was apparently 'for the little guy' change things up like this, and when I contacted their support about it, they said I had been given plenty of notice and really just seemed disinterested in the fact that we are a startup like they are, and every dollar matters. This whole experience really left a bad taste in my mouth so I've been on the lookout for a new support system for a while.

Vendor Response

Thanks so much for the kind words, Mitch!

Replied August 2019

Максим Г.

Verified reviewer

Animation

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Best platform for startups to unify customer experience

HelpCrunch helps us offer superior customer support and stand out from the competition. Our customers know they can always rely on us to resolve their queries quickly. After evaluating over 30 tools, we concluded that HelpCrunch is the easiest and has the best cost-quality ratio.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpCrunch works extremly well for small SaaS like us. We use it as a single customer communication tool that aligns chat on our website, chatbot, and help center. My favrite feature is the AI assistant that saves us hours in writing help center content. It can generate an entire article with just a few clicks. Another great bonus is that email and auto messages are included in our plan, allowing us to set up our transactional emails and onboarding using this platform

Cons:

Not a dislike as such but reports on email campaigns can be improved. The analytics aren't very intuitive, and accessing certain metrics requires hovering over options, which isn’t always convenint.

Fiodar P.

Verified reviewer

Program Development

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed September 2024

Elliminates all our support headaches

HelpCrunch solved our problem of missalienged communications across channels, allowing to connect our mobile apps, social media messengers and live chat on website onto a single dashboard. Agents reported improved productivity and overal they like the ease of use and ability to customize their inbox views and route tickets using automation rules. We also use workflows to send replies to repetitive questions without a need of human intervention.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's possibility to automate the responses to common questions and powerful customization of the inbox dashboard for faster resolutions and save time for agents

Cons:

Nothing to complain about so far........

Diana S.

Verified reviewer

Civic & Social Organization

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

A Time-Saving Bonus

HelpCrunch has simplified our customer support process, and the AI Editor is a huge bonus. It speeds up our response times without sacrificing quality. It's like having a great copywriter always ready to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A Time-Saving Bonus - HelpCrunch has simplified our customer support process

Cons:

Everything works efficiently and without any issues.

Margarita K.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2024

Great product for using Knowledge Base

Ukrainian CRM system KeyCRM uses HelpCrunch as a Knowledge Base for clients. We would certainly recommend it to everybody, who has such a request.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

– native design, – easy to organize Knowledge Base for clients (don't need any technical skills!), – the ability to add not only text but also video for each instruction, - online support, who is always in touch with every question we have.

Cons:

Didn't notice any problems, but also need to say that we don't use full product functionality.

Albina B.

Verified reviewer

Civic & Social Organization

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed August 2024

Comprehensive Features at an Affordable Price

From the first day of using HelpCrunch, we noticed many benefits of this product. The automated messages are great, and the ability to track customer journeys helps us provide better service. Highly recommended for any business!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HelpCrunch offers more features than other similar platforms at a fraction of the cost. The live chat and email functionalities work great, and the customization options are vast.

Cons:

I did not find any significant flaws in Helpcrunch.

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