HelpCrunch 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HelpCrunch

4.8

(195)

Pricing

Starting at $15.00 per month

About HelpCrunch

HelpCrunch is a customer communication platform combining live chat, email marketing automation and a help desk in one solution. The solution helps support, sales and marketing teams to acquire, convert leads and support their customers. HelpCrunch is suitable for SaaS, e-commerce and any other type of online business.

Live chat works as a visitor engagement, lead acquisition and support tool. The feature enables companies to reply to customer queries instantly or later in the same thread, even after the customer has disconnected. An in-app messenger can be integrated with a website or application to engage with customers.

Chatbot helps companies automate routine tasks and jumpstart their lead generation activities.

Email marketing automation enables users to send email follow-ups right from the chat, launch one-time emails or create event-triggered automated email sequences for onboarding or marketing campaigns.

The help desk module can organize all customer communication, prioritize actions, distribute tasks and manage each customer case.

Pricing is tiered, based on the number of agents and emails.

HelpCrunch Screenshots

HelpCrunch Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Basic

$15.00

per user, per month

Plan includes:

1 Widget
3 Auto Messages (Chat and Email)
3 Popups
Basic Automation
Full Customization
Helpcrunch Branding and Live Chat Support
Help Desk
Knowledge Base

Pro

$25.00

per user, per month

Plan includes:

5 Widgets
Advanced Automation
Advanced Customization
Help Desk
Knowledge Base
No Helpcrunch Branding and High Priority Live Chat Support
Unlimited Auto Messages
Unlimited Popups

Enterprise

Pricing available upon request

Plan includes:

Everything in Pro
Team Member Is Anyone Registered With Your Team on Helpcrunch
Unlimited Emails and Personal Onboarding Assistance
Unlimited Team Members
Unlimited Widgets

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HelpCrunch Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of HelpCrunch
Access Controls/Permissions
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Call Center Management
Catalog Management
Chatbot
Collaboration Tools
Communication Management
Contact Database
Contact Management
Content Management
Customer Communication
Customer Database
Customer History
Customizable Branding
Customizable Fields
Customizable Forms
Dashboard
Data Import/Export
Decision Support
Document Storage
Email Alerts
Email Management
Email Templates
Event Triggered Actions
Feedback Management
For Startups
Full Text Search
Geotargeting
Help Desk Management
Interaction Tracking
IT Asset Management
Knowledge Base Management
Knowledge Management
Lead Management
Live Chat
Macros/Templated Responses
Mobile App
Multi-Language
Offline Form
Performance Metrics
Prioritization
Proactive Chat
Queue Management
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Search
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Social Media Integration
Support Ticket Tracking
Surveys & Feedback
Tagging
Templates
Text Editing
Ticket Management
Widgets
Workflow Management

HelpCrunch Integrations

Adobe Commerce

Google Analytics 360

Pipedrive

Zapier

WordPress

Slack

HelpCrunch User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

18%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.6

Jelena C.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for free trial

Review source

Reviewed January 2021

I have been using and testing numerous apps so far, and Helpcrunch is truly a winner.

The best option for small businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User-friendly admin panel, great price, very helpful support, best-written knowledge base. The best alternative to Intercom. Lots of options. I am not even sure if I need a chatbot anymore, as there are enough options for using messages and popups. Easy to use for anyone. My newly hired inexperienced customer support agent just turned it on and understood all the features immediately.

Cons:

Sending verified emails from our own domain would be good to have. However, support agents say it is coming.

Reasons for choosing HelpCrunch

Great price, has everything I need, ease of use, best customer support

Reasons for switching to HelpCrunch

Pricing

Vendor Response

Thanks for your review, Jelena! Custom email domains feature will be added in the future for sure.

Replied January 2021

Grant G.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2020

Good chat client for customer support and feedback

We use HelpCrunch as our primary support tool (for potential customers with questions, for customers with questions, for feedback reports, etc). Installation and subscribing was easy using a WordPress plugin, and the interface is easy to understand, configure, and use if you're familiar with web interfaces like Google Apps, Intercom (to which HelpCrunch is very similar, and far less expensive). The mobile app allows us to respond immediately to customers without being tied to a desk. Being in the early stages (first year) of a software release, this allows us to get immediate feedback from our customers, and, possibly more importantly, from those who would be our customers except for some reason, so that we can make good decisions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Easy to install - Good basic chat functionality with the ability to scale - Inexpensive for chat, and, again, can scale in price as new features are added - Looks good (both the chat that faces the customer and the user interface for our support people) - Ability to capture customer's email address or not based on a schedule, so that we can allow customers rapid access without entering personal information during business hours, but require name/email after hours - Responsive customer support

Cons:

- Occasional bugs, e.g. schedule not triggering at expected times - Lack of some basic functionality at lower pricing levels (e.g. if a customer chats, then goes offline, the software won't email the customer that there's a new message unless you're on a higher plan that costs twice as much)

Reasons for choosing HelpCrunch

(We also considered a few other chat clients). We plan to use the chat largely for direct interaction and solving of issues, and HelpCrunch seemed best suited to that purpose - e.g. we could use the built-in knowledge base. Other chat clients were either targeted at lead generation or were just too expensive for a small team.

Reasons for switching to HelpCrunch

We'd used Intercom for a previous product, and when we tried to contact them for this product, they were very slow to respond, and considerably more expensive. Before they'd responded, we'd reviewed other options and installed HelpCrunch.

Vendor Response

Thanks a lot, Grant!

Replied September 2020

Andrew R.

Verified reviewer

Computer Software

2-10 employees

Used other for less than 2 years

Review source

Reviewed July 2020

Web software ok. Mobile app non-functional. Service non-existent

Refused to allow me to cancel, even though I attempted to do so on the renewal date, and even though their app isn't working, so I can't respond to customers through the app. They suggested that I could enable email notifications - completely negating the point of instant response.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It was reasonably easy to install, although took a while to configure.

Cons:

Mobile app didn't work, so when I did get enquiries I wasn't able to respond, making it look like I didn't respond to my customers.

Vendor Response

Hi Andrew! We really appreciate your review. Indeed there were some issues with the mobile apps in the last few weeks which a very small part of our customers have, unfortunately, experienced. You were one of them. We do realize that this has affected your communication with customers and your business. We're terribly sorry for that and just wanted to let you know that we listen to all the feedback and try to react asap. We're rolling out a new update already this week which is aimed to dramatically improve both iOS and Android apps performance and overall user experience, fix the issues you've experienced + provide some new exciting features. We really hope you'll be able to try out the updated apps. Our team would be looking forward to your feedback! Please don't hesitate to get in touch with us at any time. Take care!

Replied July 2020

Alex S.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed August 2019

Way to improve HelpCrunch

Overall it is good based on the functionality it currently has. But there is always ways for improvement, right?

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

Cons:

- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent. - The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc" - The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Reasons for choosing HelpCrunch

Primarily - because of your support on mobile platforms and based on feedback we received from our sales team.

Vendor Response

Hey Alex! Thanks for the detailed review. Glad you found most of the functionality in HelpCrunch helpful and easy to use. Of course, there's always room for improvements - and that's what out team is always after. Wanted to address a few things you've pointed out: - Currently there is only the browser version of the product available, but we're looking to develop desktop versions (for Mac and Windows) at some point, perhaps next year. - You can utilize Saved responses feature to instantly insert templated messages in the conversation. Just type in '#' when entering a new message and you'll see the list of all saved responses which you can insert and modify at any time. This way you can create a greeting or a pricing-related message with a link to your pricing page. Hope that helps. If you have any other suggestions or questions, don't hesitate to reach our support team via chat!

Replied September 2019

Verified

Reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Reviewed September 2019

Good but app can be better

I like the chat and the history of the chat by user/contact. If the mobile app could show me the meta data when a chat comes in, that would be perfect.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use HelpCrunch because i needed a more advanced chat solution. I use the chat to support my logged in users. I do not want to aks them name or company (meta data) as i have this info as they are logged in already. It was important the chat had a mobile (iOS) app, so i can give support on the road and as soon as possible. Looks nice and professional. I do not use a lot of the other functions, like the Knowledge Base.

Cons:

I have asked support multiple times to improve the mobile app. As a chat comes in, i can only see the name and none of the meta data, which is very important to me. I don't understand why this is not in the app, as it is an important part of the help solution. The web application in the browser is a bit heavy. I could not (or very slow) load it on slow (hotel) internet connections. (working in Safari)

Reasons for switching to HelpCrunch

HelpCrunch looks much nicer (chat bubble etc)

Vendor Response

Hey there! Thanks for all the feedback. Our support team received your request regarding user data in mobile apps. We've already added this to our backlog and we'll see how soon it will be implemented :) We'll also look into the slow app loading on low internet speed. Stay tuned! If you want to receive updates on those, just ping our team and we'll be sending you updates on periodic basis.

Replied September 2019

Petr P.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Itegrated cost effective solution very suitable for SMB

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great integrated solution suitable for SMB, easy to deploy and manage, no complicated ticketing system and features uselfull only for enterprices. Knowledge base and chat integrated in one solution. KB default design is modern and nice, not necessary to customize too much (compared to Freshdesk for example). Full KB/chat customization is included (Freshdesk will ask you additional up to 40 USD).

Cons:

Support can be faster. In „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.

Reasons for choosing HelpCrunch

Met all requested features. Affordable price. Best quality / price ratio.

Reasons for switching to HelpCrunch

HubSpot Knowledge base is available from Professional license, too expensive (>350 USD). Help Scout have issues with chat availabilty in SPA (need page refresh). Freshdesk and Freshchat are overcomplicated, for full KB customization you need to pay +40 USD (default KB design is ugly old style, full customization is necessary)

Thomas B.

Verified reviewer

Internet

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

Excellent value-for-money Software for our SaaS business

While we were only looking for a chat solution, and had two bad experiences with competitors who had "automated solutions" where no-one was actually there to sort their bugs out. Helpcrunch, on the other hand was reactive from day 1. We were pretty quick to install it on our system (both website & SaaS). We programmed dozens of automated messages, also use it to push product news to our customers, and get quick feedback through the chat for our on-trial customers. Overall, I recommand Helpcrunch for Chat Messenging and E-mailing, though I have not tested all the options that are part of our package (such as the integrated Resource Center) I look forward for further developments of the solution in 2020 !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Complete suite for emailing and chat - Simple enough, yet highly customizable - Very reactive customer support teams

Cons:

- No Drip email marketing implemented (well, not yet as of 12/2019)

Reasons for switching to HelpCrunch

Customerly did not work properly, and there was no answer for 2 weeks to our questions.

Vendor Response

Hey Thomas! Thanks a lot for all the comments. We're pumped you're with us. Would love for your to explore the Knowledge base (Resource Center) as well - it's really helpful if you want to automate your support and provide a self-service option for customers. If any questions, we're always there to assist you.

Replied January 2020

Sumeet M.

Verified reviewer

Media Production

2-10 employees

Used daily for less than 6 months

Review source

Reviewed May 2019

The Intercom Slayer is Here

We're very much satisfied with the HelpCrunch and it was our wise decision to switch from Zendesk Suite. They really helped us in the migration and setting up our accounts. The pricing is very affordable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What did I like most? Everything! Literally from the white glove support to user-friendly APIs. Plus the Android App is so amazing and very developed.

Cons:

Nothing as such though we're looking for many more direct integrations with Salesflare and Platformly. Plus an SEO friendly Knowledge Base.

Reasons for choosing HelpCrunch

Zendesk was quite costly for us and its android app wasn't well developed so we switched to Helpcrunch.

Vendor Response

Thanks a lot for the review, Summet! We really appreciate the kind words. Our SEO-friendly Knowledge base is coming already this month - we will for sure let you know when it's released so that you can implement it for your business.

Replied June 2019

Francisco O.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Solid, stable and easy to use platform

We have increased the speed of our customer support team, happy customers and happy support agents.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bugs free Easy to setup Affordable Stable and reliable Support Team Trustworthy

Cons:

Lack in some integrations to extend functionalities and integrate with CRM's.

Reasons for choosing HelpCrunch

Solid team behind the product, and bugs free platform.

Vendor Response

So great to see you've improved customer support team results with HelpCrunch! Be sure more integrations are coming later this year ;)

Replied May 2019

Susan L.

Verified reviewer

Financial Services

2-10 employees

Used weekly for less than 6 months

Reviewed August 2019

Excellent Software With All the Bells & Whistles Included

Our overall experience with HelpCrunch has been stellar and we've already made several extra sales that could have been lost because we were able to proactively reach out to website visitors and guide them along.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've been looking for a help desk tool that combined the functionality of a helpdesk with the proactive in app messaging like Intercom. I've used both ZenDesk and HelpScout in the past and they just kept getting more expensive as they added features and functionality and it was getting cost prohibitive for our very small company. Now we have a solution that has everything we were looking for at a fraction of the cost.

Cons:

The only issue we've had is that there are so many features, the learning curve to understand and implement everything is a bit steeper than previous solutions. But that will go away as we continue to learn about and implement the tool.

Reasons for switching to HelpCrunch

We switched because they charge extra for what's included in HelpCrunch.

Vendor Response

Fantastic to hear about your results, Susan! We're looking to improve every feature onboarding very soon, so that you can learn quicker why and how you may want to use certain functionality.

Replied August 2019

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