HelpSite 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

HelpSite

4.7

(68)

Pricing

Starting at $14.99 per month

About HelpSite

HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database.

HelpSite allows organizations to create articles on frequently asked questions, add titles or names and group them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according to brand guidelines.

HelpSite enables businesses to integrate the platform with various third-party applications such as Slack, Zapier and more. Pricing is available on monthly or annual subscriptions and support is extended via email and FAQs / documentation.

HelpSite Screenshots

HelpSite Pricing and Plans

Starting price: $14.99 per month

Free Trial

Free Version

Free

$0.00

Plan includes:

1 Site and Custom Domain & SSL
1 Team Member
25 Articles

Standard

$14.99

per month

Plan includes:

250 Articles
2 Sites
5 Team Members
Remove Helpsite Branding and Custom Domain & SSL

Gold

$49.99

per month

Plan includes:

2500 Articles
50 Team Members
5 Sites
Private/Internal KB and Custom Domain & SSL
Remove Helpsite Branding

Plus

$99.99

per month

Plan includes:

10000 Articles
250 Team Members
25 Sites
Custom Redirects
Custom Roles/Permissions and Custom Domain & SSL
Private/Internal KB
Remove Helpsite Branding

Enterprise

Pricing available upon request

Plan includes:

Advanced Customizations
Concierge Onboarding
Prioritized Feature Requests
Prioritized Support
Unlimited Articles
Unlimited Sites
Unlimited Team Members
Uptime/Reliability SLA and API Access

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HelpSite Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of HelpSite
Alerts/Notifications
API
Content Library
Customizable Branding
Customizable Templates
Decision Support
Document Storage
Drag & Drop
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Real-Time Notifications
Rich Text Editor
Single Sign On
SSL Security
Third-Party Integrations
User Management
Website Integration
WYSIWYG Editor

HelpSite User Reviews

Overall Rating

4.7

Ratings Breakdown

72%

26%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.7

Functionality

4.4

Mridul K.

Verified reviewer

Computer Software

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2024

Best knowledge base management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to setup, ease of use is one of the best in market.

Cons:

It's been more than a year and so far there is nothing which I liked least about helpsite.

Vendor Response

Thank you Mridul! We are happy to have you as a customer and appreciate the kind review. Get in touch if you ever need anything.

Replied May 2024

Pius E.

Verified reviewer

Internet

2-10 employees

Used daily for less than 2 years

Reviewed April 2022

Helpsite

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helspite is so easy to use, from creating an article of help for your users to adding a custom domain. The content editor allows all media types from images to embedding videos. Most importantly what I liked most about Helspite is the fact that they offer a free plan that covers most of what a new founder needs Most similar services limit the number of articles and help material you can publish. Help you can publish a lot of articles in the free plan. I have not reached the cap, but I have 1 article already published for free.

Cons:

No outright cons to be honest! But I would appreciate if we had a better UI in terms of outlook. Colorful and fully customizable to look very appealing. Right now helpsite is just straightforward and serves its primary purpose of creating help material for our users. Although really it would be nice to have a better looking interface for our customers too.

Reasons for choosing HelpSite

It ad a free plan that was very comprehensive, covering much of what I needed.

Verified

Reviewer

Education Management

11-50 employees

Used daily for more than 2 years

Reviewed October 2019

Fit for purpose

Ratings Breakdown

Ease of use

Functionality

Pros:

Great place for processes Useful for large teams

Cons:

Would love for my staff to be able to edit articles but for me to be able to sanity check what they are adding

Reasons for choosing HelpSite

Value

Vendor Response

Thanks for your review! We do plan on adding more features around article approvals or changelogs. Please reach out at info@helpsite.com if you have any more feedback!

Replied November 2019

Gabriel S.

Verified reviewer

Online Media

2-10 employees

Used daily for less than 6 months

Reviewed September 2023

Streamlining Customer Support and Engagement

My overall experience with HelpSite has been positive. It's a robust tool for businesses looking to enhance customer support and engagement, especially if budget constraints are not a concern.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a lover of SaaS, HelpSite's cloud-based platform offers scalability and convenience.

Cons:

The UI is not up to date, the whole UI does not look modern.

Reasons for choosing HelpSite

For the simple and minimalistic use and options.

Jayse B.

Verified reviewer

Computer Software

2-10 employees

Used daily for free trial

Reviewed June 2022

Exactly What I Needed

My experience has been good so far. Simple setup and personal communication from their team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have a bootstrapped software startup and this is exactly what we were looking for. We needed a simple, but professional looking knowledgebase that we could build our support portal up while we went through beta with our customers, but still using our own custom URL. Our focus was on a product that would let us get a help site up and running easily without a financial commitment until we were ready.

Cons:

I really think they do what they do well. If I had a critique, it would just be they need a little CSS / UI refresh, as everything feels a tad outdated and cramped on the internal side. I think the customer side is actually pretty good. The internal user portal probably works great for those with smaller screens, but for those of us with large format monitors, getting a bit of spacing, margin, padding, etc in the UI would go a long way.

Reasons for choosing HelpSite

For me, it was the simplicity. I'm pretty big on trust and allowing customers to grow into a product. It's what we do with our own customers. All of the other platforms required some financial commitment, or would not allow a custom domain on their trial plan. Because HelpSite allowed this, we are going to use them.

Vendor Response

Thanks Jayse! We would like to do some UI refreshing on the admin side. If there are any particularly cramped screens, please do email us screenshots.

Replied June 2022

Mieko B.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 6 months

Reviewed March 2022

Easy to use, looks great.

Super easy to use, converted a long Google Doc into a nice looking helpsite in one day. Fantastic!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to keyword each entry was super helpful since we search through all our articles on a daily basis to find answers for customers on the fly. Categorization and clear layout also makes it easy to use when looking for content on here.

Cons:

It would be nice to be able to assign drafts of articles to users on our account.

Reasons for choosing HelpSite

It was recommended by someone on our Social Media team.

Reasons for switching to HelpSite

The document was getting too long and cumbersome to search through each time for answers.

Jennifer T.

Verified reviewer

Government Administration

501-1000 employees

Used weekly for more than 2 years

Reviewed March 2022

HelpSite is amazing! Highly recommend for anyone looking for a knowledge base site

With HelpSite, we were able to build an easy FAQ site for our customers/stakeholders. It is clean, organized and easy to maintain.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to integrate with our existing software/programs and documents. Seamless.

Cons:

The feature I would recommend is the option to shorten the URL name.

Reasons for choosing HelpSite

Functionality, ease of use and help desk feature.

Harry P.

Verified reviewer

Automotive

51-200 employees

Used monthly for free trial

Reviewed December 2023

Great product to get your knowledge base started

Quick and easy to get started on the free plan.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I set up a knowledge base using Helpsite to get our app up and running with some basic FAQ's without the need for the development team to create custom pages within flutter, and all for free!

Cons:

It would be great if there was a greater limit on the amount of articles that you can add to Helpsite knowledge base on the free plan. Currently this is limited to 25 articles however it would be great if it was more like 50 or 100 on the free plan. It;s a shame there are also not basic customisation options on the free plan too.

Reasons for choosing HelpSite

We have Hubspot within the company but I don't have the correct permissions to get their version of a knowledge base running.

Esa I.

Verified reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 6 months

Reviewed March 2023

Easy to use, simple pricing, HelpSite does its job

We needed knowledge base and customer support to our new web service and we could not afford expensive unused features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We integrated HelpSite in our web site and customised it in just in hours.

Cons:

Compared to other products HelpSite does not yet have full APIs.

Reasons for choosing HelpSite

We have used and successfully integrated Zendesk in an other web service. However, this time we wanted to have something more simple, down to earth and cost effective. Many established products in this field have grown too big and complicated both technically and in pricing models.