HelpSite 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

HelpSite

4.7

(68)

Pricing

Starting at $14.99 per month

About HelpSite

HelpSite is a cloud-based solution that helps businesses create and build customizable knowledge bases and FAQs to resolve clients' queries. Using the platform, customers can receive automated suggestions about suitable articles and utilize the search functionality to retrieve specific information from the database.

HelpSite allows organizations to create articles on frequently asked questions, add titles or names and group them into categories according to requirements. Managers can create multiple help sites and configure role-based access permissions to prevent unauthorized data exploitation. Additionally, it lets users collect customers' information using built-in contact forms and customize the layout and style of knowledge bases according to brand guidelines.

HelpSite enables businesses to integrate the platform with various third-party applications such as Slack, Zapier and more. Pricing is available on monthly or annual subscriptions and support is extended via email and FAQs / documentation.

HelpSite Screenshots

HelpSite Pricing and Plans

Starting price: $14.99 per month

Free Trial

Free Version

Free

$0.00

Plan includes:

1 Site and Custom Domain & SSL
1 Team Member
25 Articles

Standard

$14.99

per month

Plan includes:

250 Articles
2 Sites
5 Team Members
Remove Helpsite Branding and Custom Domain & SSL

Gold

$49.99

per month

Plan includes:

2500 Articles
50 Team Members
5 Sites
Private/Internal KB and Custom Domain & SSL
Remove Helpsite Branding

Plus

$99.99

per month

Plan includes:

10000 Articles
250 Team Members
25 Sites
Custom Redirects
Custom Roles/Permissions and Custom Domain & SSL
Private/Internal KB
Remove Helpsite Branding

Enterprise

Pricing available upon request

Plan includes:

Advanced Customizations
Concierge Onboarding
Prioritized Feature Requests
Prioritized Support
Unlimited Articles
Unlimited Sites
Unlimited Team Members
Uptime/Reliability SLA and API Access

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HelpSite Features

Popular features found in Knowledge Management
Access Controls/Permissions
Catalog Management
Collaboration Tools
Commenting/Notes
Content Management
Data Import/Export
Discussions/Forums
Document Management
Self Service Portal
Text Editing
More features of HelpSite
Alerts/Notifications
API
Content Library
Customizable Branding
Customizable Templates
Decision Support
Document Storage
Drag & Drop
Full Text Search
Knowledge Base Management
Knowledge Management
Live Chat
Real-Time Notifications
Rich Text Editor
Single Sign On
SSL Security
Third-Party Integrations
User Management
Website Integration
WYSIWYG Editor

HelpSite User Reviews

Overall Rating

4.7

Ratings Breakdown

72%

26%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.7

Functionality

4.4

Anna L.

Verified reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for less than 12 months

Reviewed March 2022

Excellent tool to manage the Knowledge Base

The customer service is great. We suggested adding an option to link to the internal content and they actually implemented it. It was very helpful.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product was easy to setup. There is a way to customize templates applying your own brand, color, etc. The customer service is great. They worked with us on couple of very custom authentication setup. Resoond to emails is fast.

Cons:

Wish to have more customization option for the front-end. Particularly for setting up the landing page and categories. For the analytics would be great to have some sort of the reporting functionality added. Also we should be able to setup SEO-friendly URL handle for google analytics.

Reasons for choosing HelpSite

We needed a tool that can be integrated with internal application and allow for authentication via authentication token. HelpSite provided the easiest solution and assisted us with setup.

Bradley U.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Reviewed April 2025

7 HelpSites and Counting

I had some website creation experience but I think even a novice could learn to run a HelpSite once the initial installation was launched. It's one of the best investments of a platform that I've made. It gets the content out their fast and makes it easy to share with your audience/users. You don't even need a graphic artist to create a great useful website!! :-)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've now created 7 HelpSites. The ease and intuitiveness of building a content rich site isn't obvious until you dig in and start creating. Being able to try it out for 30 days really helps in the "buy in" from the team. When the president of our company went to test it out at a company meeting he queried one of the more unusual support call questions we received and in seconds he had the answer. He became a big fan and the sales department made it part of their presentations as a key selling point. I have also created marketing sites to easily answer questions from prospects. When they follow the link they are also exposed to not only their questions but even more helpful content to assist in the deal decision making process.

Cons:

It takes examples, sometimes for proof of concept. It would be great to have a community that's willing to show off the creative uses of the Helpsite they've created.

Reasons for choosing HelpSite

Ease of use, easy to create as very easy to train team members to create content and publish correctly.

Pete B.

Verified reviewer

Computer Software

11-50 employees

Used weekly for more than 2 years

Reviewed November 2019

Difficult to integrate and linking and security remain a problem

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy enough to update pages. Search functionality for users is decent.

Cons:

Security isn't something the company takes very seriously. That has been frustrating. The way linking works is complicated and it is not intuitive how to point to your help articles from other places like intercom or support emails unless you know the special way to craft URLs. I would not buy this product again if we were starting over. We'll keep it due to the high switching costs of having to integrate another product and move all our documentation.

Vendor Response

Hi Pete, We are sorry and surprised to hear that you've been unhappy with HelpSite. It's a surprise because I just reviewed all of our past support interactions with your company and after every request it's seemed like your company walked away satisfied by our responses. This is the first time we are hearing from you about any issues! We absolutely do take security very seriously as a company and within our product. If you're looking for an additional security measures that can be implemented for private/internal help sites, can you please reach out to us at info@helpsite.com? We've got some new integration options that weren't available when you first reached out in 2017. Thanks for being a HelpSite customer and we intend to regain your happiness again!

Replied November 2019

Arthur D.

Verified reviewer

Information Technology and Services

Self-Employed

Used weekly for less than 12 months

Reviewed April 2024

Most useful FAQ KB and contact form I've used

I used HelpSite for a while and then tried an AI chatbot on my clients, I was very dissatisfied with that and realized that most of my clients preferred the HelpSite implementation so I returned to their service. Overall I like the feel, design and functional aspects but do wish that more features were included in the paid versions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very quick and simple to implement after initial setup. It directs many of my clients to FAQs in the KB instead of them just filling out the contact form, which spares me from having to answer the same or similar questions repeatedly. I like the freedom of multiple custom categories to organizes client FAQs for easier navigation.

Cons:

The subject line FAQ searching is fairly accurate most of the time, but for some keywords and phrases too many results are returned which can be confusing to some novice clients. They used to have AI text generation included but it appears to be non-functional at this time, which is a shame, and I'm hoping they bring it back as it saved me a lot of time,

Reasons for choosing HelpSite

Ai chatbots are all the rage in most industries' websites, and I get the feeling that people are tired of being pulled into AI dialogue when all they really want is fast answers to common questions. Maybe Ai chatbots are just hype after all.

Reasons for switching to HelpSite

HelpSite has a FAQ search built into the contact form which is very good at finding related FAQs instead of my having to spend so much time answering repetitive queries.

Vendor Response

Arthur, thank you very much for your thoughtful review of HelpSite. We are happy you are a customer. Let us know if we can ever help with anything. We'll email you regarding the AI text generation feature.

Replied May 2024

Indy T.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for less than 6 months

Reviewed September 2022

HelpSite is the best knowledge base option for price!

Great. I am overskilled for the product and that's not their fault. I love the default template's minimalist composition, I love the design of article management, all of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I am really impressed by the bespoke design for a wiki. We really need a wiki that can be used for internal and external content hosting to support our customers and employees, and HelpSite does that with a minimalist design that makes content management easy to pick up.

Cons:

I used to be a web designer, so I did find the custom HTML/CSS templating a little restrictive. I had to search the FAQ to discover how the templating worked so I could override it in places for my own color choices (add a numerical ID to a class and specify it in header, the template calls bootstrap 3.4 defaults) and I'm used to a more DIY approach. I'd love to see prebuilt theme options in the future, or maybe a "pick your own adventure" approach with the templating: simplistic or full control. At the same time I appreciated that I only had to change colors and the rest was done for me - not common. It also didn't affect my purchase choice.

Reasons for choosing HelpSite

We needed simplistic design, cost effectiveness, SSO/auth generally, a bespoke wiki, ease of content and user management, etc. HelpSite is hard to beat for cost effectiveness and we couldn't justify higher price points or more exhaustive feature sets.

Reasons for switching to HelpSite

We were getting too big for Drive to be a viable option for hosting customer facing material and needed to scale a little bit.

Duncan M.

Verified reviewer

Internet

2-10 employees

Used daily for less than 6 months

Reviewed January 2023

Easy, easy, easy

Smooth. It does what it says it will. The UI is well designed. It's not cluttered either on the Admin side or the user-side.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was easy to add content right from the off. I like the simplicity of both the Admin interface and also the actual user-facing sites.

Cons:

Nothing much. I just wish I had started using it 5 years ago when my brother first sent me the link!

Reasons for choosing HelpSite

Helpsite was better value and just did exactly what I wanted.

Francois R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Reviewed October 2020

Powerful, Easy to use WYSIWYG Helpsite

Powerful tool to help reduce OPS overheads, easy to maintain, useful internal help-site to capture and make organizational knowledge accessible,

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Very easy to use, can have completely non technical people use it. Intuitive, clean editor, easy to import articles form other sources, good formatting tools, nice clean look and feel, easy to navigate and get information, useful features like internal/external help sites.

Cons:

No complaints here, I'm quite happy with it.

Reasons for choosing HelpSite

Easiest to use, most powerful editing tools.

Reasons for switching to HelpSite

Too difficult to use it. Formatting often broke.

Vivek K.

Verified reviewer

International Trade and Development

1001-5000 employees

Used daily for free trial

Reviewed August 2025

One Stop Solution for any organization. We can create an SOP with this and put everything in one place.

I will refer this to everyone, and I have an overall outstanding experience. Also, while pasting any table, like an Excel table, it didn't come out perfectly, and I also found out that some font editing options are missing, which should be there, like in MS Word.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What an amazing platform! It has helped me a lot. I created it for my organisation and my seniors, and everyone is so happy after seeing this amazing tool.

Cons:

You should decrease your cost and increase the Validity of each subscription.One Stop Solution for any organization. We can create an SOP with this and put everything in one place.

Vendor Response

Thank you, Vivek! So glad to hear you're having a great experience with HelpSite, keeping your SOPs organized and in one place. Regarding pasting tables and using custom fonts, we're planning an update to our editor in the next couple months which should offer more options in this regard. Stay tuned.

Replied August 2025

Sean D.

Verified reviewer

Sports

201-500 employees

Used daily for less than 2 years

Reviewed September 2024

EASY. AFFORDABLE.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is very user-friendly, allowing even those with minimal technical expertise to create a professional-looking help center. The drag-and-drop interface and customizable templates are ideal for quick setup and deployment.

Cons:

While some customization is possible, the design flexibility is somewhat restricted compared to more robust help desk software. This can be a drawback for businesses with specific branding or design needs that want a highly personalized look and feel.

Vendor Response

Thank you Sean, glad to hear it! If you ever need help further customizing the look and feel of your KB just let us know!

Replied September 2024

Lucas M.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Reviewed October 2024

It does the job