Kapture CX vs Wati: Which is best for you?

Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage.

At times, the tool does not feel very user friendly.

The best part of the software is the variety of options available for running campaigns, especially the Re-try option to failed contacts, which is very needed as otherwise manually retrying is very time consuming.

G Sheet plugin sometimes crash abruptly which can cause slight delay in task but happened only very few times, each time support team stepped in to help us