LiveAgent vs SAP Customer Experience: Which is best for you?

Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.

It is a bit hard to edit a table because there is no option to delete rows or columns.

It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less.

My experience with this software has been largely frustrating due to its useless complexity and inability to adapt that complexity for use in simpler applications.