ViaSay 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ViaSay

5.0

(3)

Pricing

Starting at €2,000.00 per month

About ViaSay

ViaSay allows companies to provide one-to-one customer service at scale through Conversational AI and process automation. Our chatbots are pre-trained using 100,000s of industry-specific conversations so they can answer your most frequently asked questions from day 1. Our platform allows business teams (not just tech people) to manage and handle an entire bot project from beginning to end, allowing companies to be agile and scale quickly.

ViaSay Screenshots

ViaSay Pricing and Plans

Starting price: €2,000.00 per month

Free Trial

Free Version

Basic

€2,000.00

usage based, per month

No plan information available

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ViaSay Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of ViaSay
Activity Dashboard
AI Copilot
AI/Machine Learning
API
Appointment Management
Autoresponders
Business Process Automation
Chatbot
Chat/Messaging
Chat Transcript
Code-free Development
Communication Management
Configurable Workflow
Contextual Guidance
Customer Service Analytics
Customizable Branding
Data Import/Export
Drag & Drop
Engagement Tracking
For Developers
Intent Recognition
Lead Capture
Lead Qualification
Live Chat
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Natural Language Processing
Performance Metrics
Personalization
Pre-Configured Bot
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Reporting/Analytics
Rules-Based Workflow
Search/Filter
Sentiment Analysis
SMS Messaging
Social Media Integration
Speech Recognition
Speech Synthesis
Support Ticket Management
Template Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Workflow Management

ViaSay Integrations

Intercom

Zendesk Suite

Genesys Cloud CX

Salesforce.org Nonprofit Cloud

Meta for Business

ViaSay User Reviews

Overall Rating

5.0

Ratings Breakdown

100%

Secondary Ratings

Ease of Use

4.7

Value for money

5.0

Customer support

5.0

Functionality

4.7

Have you used ViaSay and would like to share your experience with others?

Flavie L.

Verified reviewer

Leisure, Travel & Tourism

501-1000 employees

Used weekly for less than 12 months

Reviewed June 2021

Excellent product, awesome team and customer service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The platform is super user-friendly and easy to use (doesn't require specific IT knowledge), which enables the clients to be independent (i.e. complete freedom to modify the content, add or remove CTA, create new bot answers...) - The ability to monitor performance: thanks to tracking and analytics tools, the clients can follow CSAT/NPS and other KPIs and even target specific answers, which is very useful when releasing a new scenario or to improve existing ones. - A major advantage: the bot can easily be connected to CRM and other databases, which enables real time data check. This feature is what makes the bot particularly helpful to our customer service team. - The ability to manage the bot 4 different languages. - Team spirit: people at Mindsay are skilled, pleasant to work with and always here for their clients. They understand the needs quickly, offer solutions and work well and quick.

Cons:

- A bit more layout options would be great (i.e. possibility to use bold/colours etc. in the text displayed by the bot) and other minor UX improvements - Managing NLP used to be difficult but thanks to recent improvements it is much easier now for clients to it themselves Overall the Mindsay team is very open and do take into consideration client feedback in order to improve their product.

Jason L.

Verified reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for less than 6 months

Reviewed May 2021

A Game Changer

Fantastic experience so far. It’s early days but Their team has fantastic internal communication and it reflects in their ability to provide a great service with time framed targets being met with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use for someone with no technical ability is great. The system to build the flow of conversations is easy to use and provides clarity throughout.

Cons:

Slightly slow to run, it can have delays when loading in some cases

Reasons for choosing ViaSay

We believed that the Mindsay team were the best fit for our company. An added bonus is Mindsays proficiency in the travel sector.

Céline L.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2021

the best multilingual platform, easy content management

The chatbot enables us to help clients in 4 languages, either in redirecting the clients to our websites content, create cases (linked to our CRM) or manage a live chat with agents

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to manage different languages implementation between website and CRM the ongoing changes on the platform enable clients to be more independent in the content management super reactive team, open to feedback and new functionalities

Cons:

some UX improvments could still be done, but the team is very open to client's feedback and has already developed new functionnalities that are really helpful

Reasons for choosing ViaSay

mutlilingual management

Showing 1 - 3 of 3 Reviews