PhoneBurner 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

PhoneBurner

4.8

(176)

Pricing

Starting at $165.00 per month

About PhoneBurner

PhoneBurner is an outbound dialer and call center solution that empowers agents to conduct wildly efficient yet highly personalized outreach, and engage up to 4x more contacts in live conversations. The system offers functionalities that include power dialing, lead management, email follow-up, SMS, sales cadence, performance management and analytics.

The PhoneBurner system is a leader in its support of TCPA/FCC compliance and provides cutting edge tools to help teams engage in efficient, effective, and compliant communications.

Use the built-in CRM, or integrate with Salesforce, HubSpot, Zoho, monday.com and other leading CRMs and apps. Other features include 1-click voicemails, one-touch emails and SMS, email tracking, custom dispositions, call recording, call transfer, local ID, sales cadence, automatic lead distribution and more.

PhoneBurner scales to any size team and can be managed from one central admin portal. Analytics, reporting and live call monitoring/coaching features offer real-time visibility into ongoing activities and calling performance. The platform is cloud-based and requires no installations, setup fees, or contracts.

The solution is available on a monthl...

PhoneBurner Screenshots

PhoneBurner Pricing and Plans

Starting price: $165.00 per month

Free Trial

Free Version

Standard

$165.00

per user, per month

Plan includes:

30 Day Call Recording Storage
Call Tracking and Analytics
Email Sending and Tracking
Unlimited Dialing Minutes
1 Click Voicemails

Professional

$195.00

per user, per month

Plan includes:

Connect via Softphone
Krisp AI-powered noise cancellation
2x Contact Imports (20000/Mo.)
Live Call Monitoring & Coaching
90 Day Call Recording Storage
Open API

Premium

$215.00

per user, per month

Plan includes:

5x Contact Imports (50000/Mo.)
Dedicated Inbound Number
Priority Phone Support
SMS Text Messaging
Unlimited Call Recording Storage

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PhoneBurner Features

Popular features found in Auto Dialer
Call Center Management
Caller ID
Call Monitoring
Call Recording
Call Routing
Campaign Management
Computer Telephony Integration
Predictive Dialer
Reporting/Analytics
Voice Mail
More features of PhoneBurner
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Archiving & Retention
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar Management
Calendar Sync
Callback Scheduling
Call Disposition
Call Duration
Call List Management
Call Logging
Call Reporting
Call Scheduling
Call Scripting
Call Tracking
Call Transcription
Call Transfer
Call Volume
Call Whispering
Campaign Specific Caller ID
Client Management
Compliance Management
Contact Database
Contact Management
Cost Analysis
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Management
Deal Management
Document Management
Email Management
Email Marketing
Email Templates
Event Triggered Actions
FCC Compliance
For Insurance Industry
For iPad Devices
For Sales Teams/Organizations
For Startups
FTC Compliance
Inbound Call Center
Inbound Reporting
Integrations Management
Interaction Tracking
IVR
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
List Management
Meeting Management
Monitoring
Multi-Campaign
Multi-Channel Communication
Multiple Scripts
Multiple User Accounts
On-Demand Recording
Outbound Call Center
Outbound Reporting
Performance Management
Performance Metrics
Power Dialer
Pre-recorded Messages
Preview Dialer
Process/Workflow Automation
Progressive Dialer
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Recording
Reminders
Reporting & Statistics
Sales Pipeline Management
Sales Reports
Sales Trend Analysis
Search/Filter
SMS Messaging
Task Management
Task Scheduling
Template Management
Third-Party Integrations
Transfers/Routing
Unattended Call Management
Usage Tracking/Analytics
User Management
VoIP
VoIP Connection
Workflow Management

PhoneBurner Integrations

Keap

Zapier

HubSpot CRM

Operations Hub

Google Calendar

Zoho CRM

See all 19 integrations

PhoneBurner User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

11%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.6

Tom N.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Outstanding CRM for Generating More Calls, Emails, and Voicemails

Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Cons:

It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Reasons for choosing PhoneBurner

There was no other power dialer I found that could help our team produce more calls, emails, and voicemails than PhoneBurner.

Alexandre M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Best customer service of all 7 call software I used. Outstanding.

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons:

I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Reasons for choosing PhoneBurner

I tryied and considered EVERY single relevant solution.

Reasons for switching to PhoneBurner

Been burried 20 hours a weeks trying to fix countless problemes for 6 weeks until they just gave up and refunded me. (I do give them credit for that). I also tried 6 others softwares. Before that I also used : Fenero : Sell you a so-called pay-per-use, very cheap but they create problems to sell you a service plan. During a call I was tapping 1 for sales or 2 for customer support it would input the wrong number. I faced fenero with the issue they just answered a list of payiong plans. I gave them a bad review, and they justerased my company of their system, without warning during the middle of a working day. Worst experience of all softwares i used. Outright fraud. Vocalcom : Sell you a training day at 1500$ a day. Take a full time IT guy to manage. They give minimal service. If you ask too many questions they will just book you for another day of training at 1500$ 3Clogic : There was a major incompatibility with french operating systems and they systems. I advised them before buying. They were supposed to tell me, they didnt. After 4 month of losing up to 6 hours of production everyday, on lvl 4 tech guy finally figured it out and told it to me. They cancelled the invoice I owned them but I sinked like 10 000$ of lost production. Aavaz : Was not so bad, but many issues too. Averages customers service but they tryied very hard to get me happy I do give them credit for that.

Vendor Response

Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Replied November 2019

Timothy C.

Financial Services

11-50 employees

Used unspecified for more than 2 years

Review source

Reviewed February 2019

Invaluable

A+++ I couldnt be happier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used Phone Burner for almost 10 years, and I have to say that if it wasnt for this system I probably wouldnt have been as successful as I am today. I owe a great deal of gratitude to the creators and staff at Phone Burner!!! Thank you!!!

Cons:

There are no cons, Phone burner is constantly working to improve their platform with the changes in business.

John C.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

Making 400 calls per shift has never been easier

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is feature-rich and powerful. Employees save time by having their call queue preloaded for them. They can also choose who and how many people they want to call. The uses for PhoneBurner really are endless. They can be used for outbound sales as well as following up with customers. The onboarding help they give you is fantastic. Another huge plus is no minimum seats. The UI is fantastic.

Cons:

The menu could be organized a little better. I would really love if the report section had a link on the top so I could quickly track how my team is doing instead of the current configuration where it is buried a bit. Also, I would like it if they would add one more folder level. I have a tendency to segment my lists intensively so on the top level it gets a bit crowded.

Reasons for choosing PhoneBurner

Cost and features. Both had minimums of 3 and 10 seats. I had two callers. I wasn't going to spend extra for something I wasn't going to use.

Neal W.

Verified reviewer

Internet

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Getting a lot more done with this tool

Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our call rates have increased dramatically because of this tool. We had a mountain of old leads that we just couldn't get through manually and PhoneBurner has now breathed new life in to them. The voicemail drop feature allows us to just move on rather than spending that time leaving a message. Big time saver.

Cons:

Hubspot integration. One of the reasons we purchased PhoneBurner was due to it's integration with Hubspot. It was listed as a product with premium integration in Hubspot's app marketplace. However during implementation we discovered that it only syncs with free-text fields in Hubspot, which is a little strange. As a result it's a little hard to track lead status since they are in dropdown format.

Reasons for choosing PhoneBurner

Power dialer, lead management capabilties, and integration.

Reasons for switching to PhoneBurner

Price and commitment.

MISTY H.

Verified reviewer

Financial Services

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed June 2021

Need to make more calls? YOU NEED THIS!!

I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up!

Cons:

I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem.

Reasons for choosing PhoneBurner

The integration, ease of use and it was more visually appealing as well.

Reasons for switching to PhoneBurner

Phone Burner had an integration with Salesforce which is our CRM and Mojo didn't.

Joe C.

Verified reviewer

Architecture & Planning

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed May 2025

Good system. Greedy company

Good for calls but expensive. Has a basic CRM can reach people and can follow up. Many options exist but they treat existing customers as a sure thing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good for calling. Very expensive compared to competitors. Seem greedy.

Cons:

Super expensive. They keep raising rates. You can't talk to billing and they seem a tad greedy.

Vendor Response

Thank you for sharing your thoughts, Joe. We’re glad to hear PhoneBurner has helped you connect and follow up efficiently. We also understand your concerns about pricing. After holding rates steady for over 15 years, we recently made a tough decision to adjust them. This allows us to continue improving our technology, support call deliverability, and invest in new features our customers count on. Still, we work hard to keep costs down and deliver real value to our customers every day. We appreciate your honesty — and your business — and we’re committed to earning both.

Replied May 2025

James J.

Verified reviewer

Capital Markets

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

REALLY EASY TO LEARN

Super easy to record calls , follow up leads, disposition leads and adapt to learn to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s easy to ads my calls to calendars and track leads

Cons:

Sometime program crashes but it reboots on its own

Mike M.

Verified reviewer

Computer Software

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

PhoneBurner An Amazing Product For Business

The voicemail drop feature is unparalleled for time saving. One click and you're done and on to the next call. We are able to go through our calling list quickly and easily. Time saved on calling is essential with a small business like ours where we are handling more than one task with clients. Each call stays registered, follow up calling is done with ease. Customer Service was friendly and easy to work with. Highly recommended.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PhoneBurner makes calling and record keeping easy. We were able to see increase in productivity immediately. You can go from one call to the next immediately or there is the option to pause between calls to make notes.

Cons:

We haven't found anything we didn't like with PhoneBurner, there are constant improvements to the platform.

Terry S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed August 2021

Great Productivity Tool!!

Very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Power Dialer - Calling prospects seldom results in actually talking to a person. Consequently, I'm leaving voice mails which is very time-consuming. PhoneBurner allows me to use voice mail as another channel to get our message to people that would benefit from our solutions within key targets. I can touch 60-80 prospects an hour by leaving a prerecorded message, dropping an email, documenting the call in my CRM, and dialing the next contact with one button. It allows me to set up several buttons for the various situations I encounter.

Cons:

Some fields don't populate in the integration to HubSpot.

Showing 1 - 10 of 176 Reviews

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