Sonder 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Sonder

4.8

(6)

Pricing

Pricing available upon request

About Sonder

Support made simple. We make it easy for your people to get the wellbeing and safety support they need, when and how they need it.

Sonder goes beyond standard employee care. Our complete employee care platform offers unified medical advice, safety assistance, and mental health support under one roof.

Our 24/7 platform empowers employees to seek help early and often, boasting a 40% average usage rate (20x the industry standard).

Protect everyone, everywhere:
Remote worker safety: Real-time alerts & self-managed tools keep them informed & supported.
Fast access to specialists: Skip wait times with live chat responses in 15 seconds or less from nurses, psychologists & social workers.

Get ahead of risks:
Mitigate psychosocial risks by identifying & addressing challenges before they escalate.
Intervene earlier so your people recover faster, reducing long-term impacts through quick access to care.

High-quality data:
See what's truly impacting your people & measure the ROI of your well-being programs.

One fixed price, no hidden fees:
Invest in the well-being of your entire workforce without the worry of unexpected invoices.

Sonder Screenshots

Sonder Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Essential Care

Pricing available upon request

Plan includes:

Personal safety monitoring (COM/TMJ)
Location-based alerts
Environmental intelligence & safety alerts
Self-guided assessments
1500+ health & wellbeing resources
Wellbeing and safety campaigns
Curated wellbeing referrals and pathways
24/7 immediate support (call & chat)
Personalised mobile app experience
Customer portal

Essential Care Plus

Pricing available upon request

Plan includes:

Personal safety monitoring (COM/TMJ)
Location-based alerts
Environmental intelligence & safety alerts
Self-guided assessments
1500+ health & wellbeing resources
Wellbeing and safety campaigns
Curated wellbeing referrals and pathways
24/7 immediate support (call & chat)
24/7 Clinical triage (with registered nurses)
Personalised mobile app experience

Total Care

Pricing available upon request

Plan includes:

Personal safety monitoring (COM/TMJ)
Location-based alerts
Environmental intelligence & safety alerts
Self-guided assessments
1500+ health & wellbeing resources
Wellbeing and safety campaigns
Curated wellbeing referrals and pathways
24/7 immediate support (call & chat)
Personalised mobile app experience
Customer portal

Add On - Critical Incident Response & Recovery

Pricing available upon request

Plan includes:

Immediate notification
24/7 On-site Response
Manager support & advice
Individual and Group support
Workplace Incident support & recovery
Post incident welfare checks
Personal safety awareness training
Critical Incident Reporting

Add On - Injury Care

Pricing available upon request

Plan includes:

24/7 clinical assessment
Injury referral
Priority GP access
Priority physiotherapy
Care Coordination
After care follow up
Workplace Injury reporting
Centralised invoicing

Add On - Onsite workforce support

Pricing available upon request

Plan includes:

Manager support & advice
Individual and Group support
Welfare checks
Personal safety awareness training
Platform adoption and usage training

Confused about pricing? We've got you covered.

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Sonder Features

Popular features found in Healthcare CRM
Appointment Management
Campaign Management
Contact Management
Lead Management
Marketing Automation
Patient Communications
More features of Sonder
Chat/Messaging
Employee Engagement
Employee Portal
Health Risk Assessment
Incident Reporting
Live Chat
Mobile Access
Mobile Alerts
Mobile App
Real-Time Monitoring
Real-Time Updates
Risk Alerts

Sonder User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

17%

Secondary Ratings

Ease of Use

5.0

Value for money

4.5

Customer support

4.7

Functionality

4.5

Have you used Sonder and would like to share your experience with others?

Matthew F.

Verified reviewer

Construction

11-50 employees

Used monthly for less than 2 years

Reviewed February 2025

Whats not to love

Been excellent - they really do care and want to deliver support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its very pro-active in helping the business grow into the ownership of 'Mental Health' ...and its not just a flick of a light switch

Cons:

nothing.....................................................have no issues at all

Reasons for switching to Sonder

WE used Health Assured - it wasnt on the list and the system forced me to pick one health assured wasnt pro-active enough so staff didnt use

Jo C.

Verified reviewer

Renewables & Environment

1001-5000 employees

Used daily for more than 2 years

Reviewed April 2024

Much more than an EAP

Excellent. Highly recommend the Sonder team and service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sonder provides both a push and a pull service to our Team Members. The alerts are great to keep emerging and topical issues top of mind, and the ease of access for specific support on an individual basis via chat, call and online articles is fantastic.

Cons:

While the location services are great, when I was on holiday in the UK from Australia I got all of the local UK alerts (very helpful) but I did miss alerts on things happening at home which made it difficult to know if there were any risks for my family or my colleagues to be aware of.

Reasons for switching to Sonder

I wanted a more comprehensive benefit for our Team Members that didn't just provide reactive support, but also proactive safety and well being offerings.

Phil R.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2024

Practical, tech-enabled support for our team

A strong and mature professional relationship. Sonder have listened and added additional support functionality through data reporting to help us better manage risk. Both Team Members and our executive / board have positive impressions of the value and benefits of the Sonder product and relationship

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Technology lead support that is enabled and backed up by real people with expertise and customer-focused mindset

Cons:

The responder network aspect was different to our initial expectations

Ashleigh B.

Verified reviewer

Retail

1001-5000 employees

Used monthly for more than 2 years

Reviewed May 2024

Highly Rated - great support, relevant resources and very user friendly!

Highly rated, suits our workforce age group. Very user friendly and relevant information and notifications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sonder provides health, wellbeing and safety support and relevant resources at the touch of a button. Options to chat or call or provide in person support depending on the needs of our team. Fantastic safety features which are used and appreciated by team members working outside of normal business hours.

Cons:

Slight struggle with utilisation rates after initial roll out.

SAM H.

Verified reviewer

Real Estate

11-50 employees

Used monthly for less than 12 months

Reviewed May 2024

SONDER REVIEW

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GREAT CLIENT MANAGEMENT AND SUPPORT (LUCY), GOOD INSIGHTS (MONTHLY STATS), GOOD INITIATIVES TO INCREASE ENGAGEMENT AND AWARENESS OF CERTAIN TOPICS, FLEXIBLE (TAILORED APPROACH), PROVIDE TOOLS/MATERIAL FOR STAFF.

Cons:

QUITE RESOURCE INTENSIVE INTERNALLY TO GAIN AND MAINTAIN STAFF ENGAGEMENT

Mystique B.

Verified reviewer

Retail

501-1000 employees

Used monthly for less than 2 years

Reviewed April 2024

Thank you Sonder

Excellent! It is great to have an external business provider who feels invested in my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sonder is able to provide support to our internal employees. Ensuring a safe environment that is available to all. This has been instrumental in the productivity of our people leadership team, allowing them a platform of recommendations.

Cons:

The infrequency of data coming through.

Showing 1 - 6 of 6 Reviews