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Viber vs WhatsApp

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Updated February 12, 2026

Viber vs WhatsApp: Which is best for you?

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Screenshots
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Product Screenshot
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Top Rated
  Features
Chat/Messaging
4.65
Customer History
4.55
Reporting/Analytics
4.47
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SMS Messaging
5.0
@mentions
4.83
Chat/Messaging
4.83
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Integrations
WhatsApp
WhatsApp
Telegram
Telegram
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Meta for Business
Meta for Business
MightyCall
MightyCall
Twilio
Twilio
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Pros / Cons
  • Sometimes, when it comes to using it for work, large file sizes can cause delays and slowdowns. But overall, it's very good both for work and for communicating with family. Plus, you can make calls at any time and quickly send whatever is needed.
  • However, it has some drawbacks, such as poor sound quality, unstable connections, and high battery consumption on phones.
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  • Whatsapp is best massage service app in world with free, best, simple interface with safety features like 2 step verification ,video call facility is good, there are no bugs and issues, customer service is good quick response etc.
  • Not too savage what I like least about whatsapp is the occasional group chat chaos too many people replying at once turns it into a noisy mess read receipts endless notifications and that 1 guy who spams voice notes you can't mute fast enough also the desktop version feels clunky compared to the phone app and there's no real way to organize or search old messages It's not a deal breaker but it can get overwhelming when things get busy.
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Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.8/ 5
Value for Money
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5
Customer Support
4.3/ 5
4.3/ 5
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
FrontRunners 2023
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad