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Annex Cloud Loyalty Experience Platform vs Viber

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Updated February 23, 2026

Annex Cloud Loyalty Experience Platform vs Viber: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$15,000.00

per year

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
See All
Chat/Messaging
4.65
Customer History
4.54
Reporting/Analytics
4.47
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Integrations
HubSpot Marketing Hub
HubSpot Marketing Hub
Bloomreach
Bloomreach
Listrak
Listrak
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WhatsApp
WhatsApp
Telegram
Telegram
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Pros / Cons
  • Customer Service is responsive and the company has been flexible in tailoring their service to support our multi-region loyalty programs, each with differing rules for points earned and loyalty
  • I led the discovery and vendor selection phases of the development process as well as the implementation and Annex was straightforward and accurate at each phase of the process.
  • Sometimes, when it comes to using it for work, large file sizes can cause delays and slowdowns. But overall, it's very good both for work and for communicating with family. Plus, you can make calls at any time and quickly send whatever is needed.
  • However, it has some drawbacks, such as poor sound quality, unstable connections, and high battery consumption on phones.
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Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4.3/ 5
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2023
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad