Home Care Pulse | Experience Management vs SurveyMonkey: Which is best for you?

Utilizing the customer and employee survey interview data really helps us to target both areas we are successful and those needing improvement or review.

Constantly asking for updated information in CC, don’t always capture good feedback from my caregivers , would like more commentary instead of just scores from clients and caregivers.

It’s quick to get surveys up and running, offers clean analytics, and works well across teams. Despite a few technical and integration quirks, it remains my go-to survey solution due to its stability, affordability, and thoughtful design.

Customer support gets very slow at times, and I had to put in additional efforts into learning about advanced file sharing and scheduling features.