Help Desk Migration 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Help Desk Migration

4.8

(108)

Pricing

Starting at $10.00 one time

About Help Desk Migration

Help Desk Migration is a software solution that migrates help desk data from one system to another. Help Desk Migration is designed for managed service providers, internal IT teams, and consulting firms that need to migrate their clients to a new help desk system.

The software can migrate tickets, assets, knowledge base articles, and configurations between 15 of the most popular help desk tools. It has a user-friendly interface that does not require any coding to map data fields between systems. Help Desk Migration exports data from the source system, maps the data to the target system, and then imports everything into the new help desk.

Help Desk Migration receives ongoing updates to support the latest versions of help desk software. For enterprise deployments, premium support options are available, including dedicated account management, custom data mapping, and migration testing.

Help Desk Migration Screenshots

Help Desk Migration Pricing and Plans

Starting price: $10.00 one time

Free Trial

Free Version

Standard

$10.00

usage based, one time

Plan includes:

Unlimited custom field migration
Retain ticket assignment
Preserve all essential ticket properties
9/5 support
Regular SLA response time
Skipped & failed records check and migration
3-day post-migration data retention

Premium

$200.00

usage based, one time

Plan includes:

16/5 support
High-priority response time
Dedicated support during weekends
1 Data re-migration within 5 days
Skipped & failed records check and migration
5-day post-migration data retention

Signature

$500.00

usage based, one time

Plan includes:

Highest priority response time
1 Data re-migration within 10 days
Interval Migration
1 Delta Migration within 10 Days
Multi-thread migration
10-day post-migration data retention

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Help Desk Migration Features

Popular features found in Database
Backup and Recovery
Database Conversion
Data Connectors
Data Migration
Data Replication
Data Virtualization
Multiple Programming Languages Supported
Performance Analysis
Secure Data Storage
More features of Help Desk Migration
API
Data Capture and Transfer
Data Extraction
Data Import/Export
Data Mapping
User Management

Help Desk Migration Integrations

HappyFox Help Desk

Help Scout

Intercom

JIRA Service Management

Zendesk Suite

Kayako

See all 32 integrations

Help Desk Migration User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

16%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

5.0

Functionality

4.8

Paul D.

Verified reviewer

Fund-Raising

11-50 employees

Used other for less than 6 months

Review source

Reviewed January 2020

Great service: well crafted and gets the job done.

Great experience working with their team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Straight-forward, no-frills and got the job done.

Cons:

I do not have any cons about this product. Well worth it.

Ryan S.

Verified reviewer

Internet

11-50 employees

Used other for less than 6 months

Review source

Reviewed August 2020

Masterful help desk migration in just a few steps

I had a fantastic experience using the app. We migrated over 150K unique records from Help Scout to Teamwork Desk using Help Desk Migration, and all of our data was transferred and mapped perfectly. The migration hung up a few times, but that was due to API limits on both the source and destination apps. Even when the migration got stuck, the team at Help Desk Migration fixed the process and restarted without us needing to submit a support request.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer support and quality of the migration app were phenomenal. Honestly, the two most important pieces of an app like this, which are data integrity, and a fast and responsive team were best-in-class.

Cons:

There were a few things during the payment process that were hard to follow. For example, the ability to start a full migration didn't start until several minutes after we made payment, so it was a bit confusing.

Reasons for choosing Help Desk Migration

There aren't a lot of competitors in this space as far as I know. Both the help desk we were moving to and from recommended the service.

Laura O.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Easy way to solve all of your help desk needs

Overall, an easy to use system for multiple people to operate a helpdesk.

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy system users can log into and track for all of their help desk needs

Cons:

The search functionality does not seem to always be accurate. Also, not easy to migrate and get what you need from it.

Verified

Reviewer

Legal Services

51-200 employees

Used other for less than 6 months

Review source

Reviewed September 2018

Painless migration from Spiceworks to Jira Service Desk

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Help Desk Migration folks made our transition from Spiceworks to Jira Service Desk easy. They took care of mapping the Spiceworks fields to equivalent fields in Jira Service Desk for tickets and users. Gave me a sample migration to validate against. When it came time for the production migration, they worked within my schedule so I could keep service downtime to a minimum. They were very responsive throughout, especially impressive given the 9 hour time zone difference.

Cons:

Nothing at all to dislike about this service.

Vendor Response

Thank you!

Replied September 2018

Verified

Reviewer

Information Technology and Services

11-50 employees

Used other for less than 6 months

Review source

Reviewed November 2018

Help Desk Migration helped me to smoothly complete a very complex migration process

Help Desk Migration helped me in the migration to a new ticketing system to handle our clients' support requests. We had a very consistent ticket history in the old system, and thanks to Help Desk Migration we were able to keep this archive in the new ticketing system without a hitch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Help Desk Migration's support was flawless. We were followed step by step with extreme professionalism and attention to detail throughout the entire migration process.

Cons:

My experience with Help Desk Migration has been very positive. There's nothing I disliked.

Verified

Reviewer

Computer Software

11-50 employees

Used other for less than 6 months

Review source

Reviewed January 2019

Changing ticketing systems is always painfull, but this made it easy!

Fast and easy. It saved me countless hours trying to either manually copy articles or look for ways to export and import tickets.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Totally automated. Easy tools for field mappings. Retained all ticket histories

Cons:

It would have been nice it knowledge base article links and embedded videos could have been updated a part of the migration process.

Vendor Response

Many thanks for your review! Your experience is valuable! Could you contact us directly, so we could improve our process with your help?

Replied January 2019

Verified

Reviewer

Computer Software

2-10 employees

Used other for less than 6 months

Review source

Reviewed October 2018

Groove to HelpScout Help Desk Migration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use field mapping. Slick overall process and Great customer support.

Cons:

Could be a little clearer on some of the more intricate points e.g. knowing you have to create the users in the new solution before starting the migration. I think the pre-migration checklist should be front and centre!

Vendor Response

Many thanks for your review! Best, Ira

Replied October 2018

Verified

Reviewer

E-Learning

11-50 employees

Used other for less than 6 months

Review source

Reviewed February 2020

Quick and Painless

We needed to export our last system to transition to our new one. Our alternative option was using the APIs, but HDM allowed us to get additional information that we would not have been able to access via the API.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked how simple it was to set up the migration.

Cons:

The lack of customization for the CSV option.

Chelsea B.

Verified reviewer

Human Resources

51-200 employees

Used other for less than 6 months

Review source

Reviewed August 2020

Amazing Customer Support

Amazing experience - would recommend to anyone needing to migrate ticket data.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used this software to move two of our teams from Freshdesk to Helpscout. The software was super easy to use, and made the process really easy. The support team was incredibly responsive, and helped out all along the way - fast to reply each time I had a question.

Cons:

There were no cons - they made it really easy!