NexHealth 2026: Benefits, Features & Pricing

Patient communication hurdles knocked down daily has led to a decrease in our cancellation rates and has increased our revenue as a result.

We initially met with a NexHealth salesperson and were excited about the features, which seemed like a great fit for our practice. We waited a week to meet with their engineer, [sensitive content hidden], to discuss our specific needs. During that meeting, we discovered that their financial feature does not allow patients to make partial payments unless the balance is over $1,000 -an immediate dealbreaker for our workflow. We clearly informed [sensitive content hidden], and subsequently the NexHealth team, that the software would not meet our needs. Over the next three weeks, we repeatedly requested a refund. Instead, we were strung along by [sensitive content hidden], their Client Retention Manager. His solution? To schedule another meeting - this time with their engineering team -so they could better understand why their product didn’t work for us. As much as I appreciate the gesture, asking an already overwhelmed office manager to help troubleshoot their product limitations is simply not practical. [sensitive content hidden] framed it as an “honor” to be asked, which felt disingenuous. Now, three weeks later, they not only refuse to refund our initial payment, but intend to charge us two more times - citing the three-month contract we agreed to. While we were aware of the contract term, we could not have known at the outset that their software would lack a critical function our practice requires. We identified this issue immediately -before any implementation work began -and informed their team. The honorable course of action would have been to release us from the contract under these circumstances. Their refusal to do so, and their intention to charge us for services we cannot use, is both disappointing and, frankly, dishonorable. I do not recommend NexHeath, and I would avoid them at all costs.

has been very good overall, I would definitely recommend them to other offices who want to save time and money

I think our overall experience was good. I don't think our initial setup was the best, but I think this was more a fault of ours. I would have really loved for Nexhealth to work for our office. I will definitely keep nexhealth in mind for the future to see if there is a way we can incorporate it into our practice again.

They say setup takes a week- if you don't have any questions - took our solo practitioner office a month and we don't use all the functionality. They changed how the ipad workflow works and made it more cumbersome, slower, and inaccurate - with no NOTICE. They told us one thing during sales and setup and turns out it is wrong and not how it works. NEVER try to get support before the patients arrive, they have no hours before the day starts, unless you are on the west coast.

We are a modern dental office that prides itself on using the latest technology to provide patients with the best experience possible. After having tried out SolutionReach and Lighthouse, we decided to go ahead with Nexhealth and it was the best decision we could have made. The team is constantly shipping improvements and they have the best feature set of all the providers in the market. If you want to use software to help take your practice to the next level, Nexhealth is an absolute no-brainer.