Shift4Shop 2026: Benefits, Features & Pricing

It's a decent ecommerce platform. Easy enough for beginners and best of all its free.

3dCart allowed our direct sale business to become an online business, with bells and whistles we thought would only be possible at a much higher monthly cost. We were able to develop a multi-state following, and offer incentives and loyalty programs, all for a very affordable monthly price. The headaches were minor in comparison to what 3dCart has done for us!

We have been able to offer financed products through 3D Cart and Klarna which has helped our on-line sales. It appears that 3D cart has a ways to go to make their web services seamless for less than IT Manager level users.

While the program has a decent amount to offer, by far the worst part of it is your access to customer service or technical support. Their support structure is absolutely broken and makes it near impossible to get anything fixed. When you call, you only have access to their "Technical Support Specialists" who often hardly know anything when it comes to technical issues. There is often never a way to get things resolved over the phone, because they are required to create "tickets" that will receive responses at a later time, but once someone responds to your ticket when you send a response back, THEY DON'T RECEIVE IT. I now have been instructed to call them every time I send a response so that one of their support technicians can manually input my response for me. We have had a persisting issue with our website where our products are incorrectly displaying whether they are "In Stock" or "Out of Stock" which is a pretty big deal that has resulted in a loss of tens of thousands of dollars for our business because our customers assume that we are out of stock on our top products. This issue has been going on for over a month now, and they have gotten nowhere. Every time I get on the phone to check the progress of the (now "elevated") ticket, I have to re-explain the issue, and they try to push me to do the same things I have been doing for weeks. I have tried asking and pleading to talk to someone higher up or a developer of some sort, but they tell me that it's impossible. FML.

Having used the software for over a year, and keeping up to date with Shift4shop news and regularly scheduled fixes, we are fairly satisficed with the service. It was certainly a learning process, and we spent more time understanding the software than we would compared to a competing service, however the end result is acceptable. For a service that is mostly free to use, we have determined that the amount of work and learning required has been worth it.

Very negative. I gave it a try, they fell flat and didn't get up. I'm planning on taking my site down and finding a better solution that actually is stable and works.

They had an excellent plan where you got the cart free if you used their payment processor. Then they changed that to charge if you did not process a certain amount through that payment processor. They decided to kill my legacy plan and delete my entire store and account out from under me without any warning. It was great until it wasn't.