Salesforce Field Service 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Salesforce Field Service

4.2

(33)

Pricing

Starting at $50.00 per month

About Salesforce Field Service

Salesforce Field Service is a solution that helps dispatchers and mobile employees schedule appointments, manage inventory, and optimize resource utilization. It allows staff members to create work orders and integrate them with accounts, contacts, assets and other data across the Service Cloud.

Salesforce Field Service comes with geolocation and navigation capabilities, which enables on-field employees to find optimum routes and maintain records for all service history locations. The Einstein AI module lets supervisors use image recognition technology to identify assets and equipment parts and prescribe a course of action to technicians remotely. Additionally, managers can utilize the analytics functionality to gain visibility into operational performance, employee KPIs and customer complaints.

Salesforce Field Service comes with iOS and Android mobile applications, allowing users to manage activities remotely. Support is extended via phone, live chat, documentation, email and other online measures.

Salesforce Field Service Screenshots

Salesforce Field Service Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Contractor

$50.00

per user, per month

Plan includes:

Mobile Productivity Tools
Mobile App for Offline Work Order Management

Contractor Plus

$75.00

per user, per month

Plan includes:

Dispatcher Web App
Selling and Service Solution

Dispatcher

$165.00

per user, per month

Plan includes:

Job Scheduling Optimization
Resource Management
Work Management
Workflow Automation

Technician

$165.00

per user, per month

Plan includes:

Mobile App
Productivity
Offline Access

Field Service Plus

$220.00

per user, per month

Plan includes:

Work Order Management
Asset Management
Product Tracking
Android & iOS Mobile Apps
Scheduling

Einstein 1 Field Service

$600.00

per user, per month

Plan includes:

Appointment Assistant
Visual Remote Assistant
Feedback Management
Multiple Digital Channels
Slack Support
Generative AI
Analytics
Data Cloud

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Salesforce Field Service Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Salesforce Field Service
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Automated Scheduling
Barcode/Ticket Scanning
Bills of Material
Collaboration Tools
Communication Management
Compliance Management
Contact Management
Contract/License Management
CRM
Customer Database
Customer History
Customer Management
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Delivery Tracking
Dispatch Management
Document Management
Document Storage
Drag & Drop
Driver Management
Employee Management
Estimating
File Management
File Storage
Forecasting
Fuel Management
Fuel Tracking
Geographic Maps
Geolocation
Historical Reporting
Inventory Control
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Live Chat
Live Driver Tracking
Location Tracking
Maintenance Scheduling
Mobile Alerts
Mobile App
Monitoring
Multi-Location
Order Management
Order Tracking
Payment Collection in the Field
Payment Processing
Performance Metrics
Preventive Maintenance
Production Scheduling
Quality Management
QuickBooks Integration
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Route History
Route Management
Route Optimization
Safety Management
Scheduling
Search/Filter
Self Service Portal
Shipping Management
Status Tracking
Supplier Management
Supply Chain Management
Task Scheduling
Technician Management
Territory Management
Third-Party Integrations
Time Tracking
Traceability
Transportation Management
Workflow Management
Work Order Creation
Work Order Management

Salesforce Field Service User Reviews

Overall Rating

4.2

Ratings Breakdown

48%

39%

Secondary Ratings

Ease of Use

4.1

Value for money

4.0

Customer support

4.2

Functionality

4.3

Venkanna S.

Verified reviewer

Consumer Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2021

One-Step solution

Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues. This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like many features in this app. 1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much. 2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app 3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.

Cons:

To me this is the perfect app and I don't have any complaints regarding this app .

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2019

Must have for field techs- no downtime

I feel that it has helped us fix customer's issues more efficiently when we can connect with our field techs quickly, and inform them of any last minute scheduling changes via the app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that there is virtually, even if our few field techs don't have internet. They can still access their schedules, see what vans/equipment is available, and we can also refer or send them articles ("manuals" ) to help them on jobs.

Cons:

We are enjoying this software. Well, really used more as a mobile app by our few field techs, as our company still is small scale. I would also make this slightly cheaper.

Reasons for choosing Salesforce Field Service

We tried this along with Salesforce for our Service Desk, and have not yet tried another since this is working quite well for us currently. We are in the process of "sandbox testing" another with a lower price point, but unsure if we are ready to implement any changes .

Jay C.

Verified reviewer

Financial Services

2-10 employees

Used other for less than 2 years

Review source

Reviewed December 2019

Planet Salesforce Delving into Field Service

It was just a mere upsell by the sales staff at Salesforce. We all know Salesforce it is a cut throat environment and it was a case of account executives looking for an easy upsell for their team's quota relief.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the fact that Salesforce is now in the field service industry with Field Service Lightning. This essentially means that Salesforce is no longer stuck within the four walls of the office and now has endless reach to all technicians in the field.

Cons:

I strongly dislike that FSL's "Out of the Box" and extremely generic. There is little to know industry specific aspects associated with the software and there's a myriad of other SaaS softwares that are industry specific. FSL is not a one size fits all platform.

Verified

Reviewer

Internet

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Salesforce - Good Option if you take the time to learn it

Field Service Lightning allows me to stay organized and keep everything in one portal, including important documents, interactions with clients, statuses, and progresses and boards

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

There are a lot of different useful features for this product

Cons:

Some of the features are not as user friendly as I would like

Verified

Reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Meets expectations

All our accounts and data are overall less overwhelming to manage

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their sales management and tracking interface helps our business easily manage all customer accounts

Cons:

I wish customer support was more accessible. We have emailed and called, and their response time is always slow.

Verified

Reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2019

Good software, but not for everyone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It’s definitely leagues beyond paper work orders. Streamlines the process of adding parts, making notes, capturing signatures, etc.

Cons:

It’s a catch-all solution in a world of very individual businesses. For some, I’m sure this software is exactly the ticket, but for a specialized service department working as a relatively small wing of a large business, this software can bring more headaches than solutions. Salesforce is great for the sales team and the account managers, but for the technicians, not so much.

Alexis R.

Verified reviewer

Telecommunications

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Salesforce is Winning!

Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Cons:

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

Anita M.

Verified reviewer

Hospitality

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Absolutely love it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This was a ground changing software in my small company. It made our business processes faster and more efficient.

Cons:

No cons whatsoever. I am a daily user and would recommend it to everyone.

Davesh M.

Verified reviewer

Telecommunications

10000+ employees

Used weekly for less than 6 months

Review source

Reviewed January 2020

Best software I have used to submit timesheets

I have realized the benefit of being able to submit my timesheet with ease every week, without mistakes and have never have had a holdup with the payroll division.

Ratings Breakdown

Ease of use

Functionality

Pros:

Ease to submit timesheet, all options and stage that the timesheet is in are clear and it is tough to submit a timesheet in error

Cons:

The GUI could be refreshed to be a little more modern, the theme is a little outdated and is basically an eye store.

Verified

Reviewer

Financial Services

51-200 employees

Used other for less than 6 months