Jobber vs. ServiceTitan: 2026 Comparison

Jobber and ServiceTitan both offer tools for quickly scheduling jobs, which allows their clients to make appointments faster.

Here’s what Jobber users like about their scheduling tool: 

• The ability to set recurring jobs and view schedules in various formats

• Automated customer notifications via text and email

Here’s what ServiceTitan users like about the scheduling feature: 

• The capacity planning feature is helpful, and the call board interface is user-friendly

• The feature makes technician routing more efficient and helps manage multi-day jobs

However, some Jobber and ServiceTitan users express frustration with this feature:

• For Jobber, the lack of flexibility for non-standard schedules and the absence of bulk deletion options are frustrating

• For ServiceTitan, users note challenges with setup and support, and they mention frustrations with managed technician limitations and integration with Google Calendar

Scheduling for Jobber:

Of the 44 reviewers who gave detailed accounts of their use of Jobber’s scheduling feature, 100% rated this feature as important or highly important.

Scheduling for ServiceTitan:

Of the 27 reviewers who gave detailed accounts of their use of ServiceTitan’s scheduling feature, 96% rated this feature as important or highly important.

Reviewers find mobile access crucial for field operations, allowing technicians to track schedules, clock in/out, and access job details in real time. Both Jobber and ServiceTitan offer this feature. 

Jobber users appreciate the mobile access feature for: 

• The ability to take payments and manage jobs on the go

• Its simplicity and the way it helps organize everything for field efficiency

ServiceTitan users also enjoy mobile access to their software and mention: 

• The ability to access data, take photos, and provide pricing on-site is beneficial

• The mobile app is reliable, with good offline functionality 

Some users experience issues with the mobile tools for both of these products: 

• Jobber users mention the need for offline functionality and better feature parity with the desktop version

• ServiceTitan users note they would like to see improvements in offline capabilities and office-side access

Mobile access for Jobber:

Of the 75 reviewers who gave detailed accounts of their use of Jobber’s mobile access, 96% rated this feature as important or highly important.

Mobile access for ServiceTitan:

Of the 21 reviewers who gave detailed accounts of their use of ServiceTitan’s mobile access, 95% rated this feature as important or highly important.

Jobber and ServiceTitan both offer a customer database in which users can store customer information such as phone numbers, emails, service records, and notes. 

Here’s what Jobber users like about the customer database: 

• The ability to track customer history and details for repeat business and efficient communication

• The ability to create tags and custom fields when entering client information

Here’s what ServiceTitan users like about their customer database: 

• The integration with phone systems and the ability to merge duplicate entries

• The database supports marketing efforts

Users have experienced issues with the customer database features in both products: 

• For some Jobber users, it is challenging to quickly locate past customers

• For some ServiceTitan users, there are issues with data import during onboarding, which can lead to mixed-up information

Customer database in Jobber:

Of the 23 reviewers who gave detailed accounts of their use of Jobber’s customer database, 91% rated this feature as important or highly important.

Customer database in ServiceTitan:

Of the 14 reviewers who gave detailed accounts of their use of ServiceTitan’s customer database, 100% rated this feature as important or highly important.