ServiceMonster 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServiceMonster

4.6

(16)

Pricing

Starting at $49.00 per month

About ServiceMonster

ServiceMonster is the leading business software for field service professionals, providing an online all-in-one customer management, scheduling, and marketing solution. Designed specifically for the field service industry, ServiceMonster is built with the goal of helping businesses become more professional, efficient, and profitable.

ServiceMonster Screenshots

ServiceMonster Pricing and Plans

Starting price: $49.00 per month

Free Trial

Free Version

Basic

$49.00

flat rate, per month

No plan information available

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ServiceMonster Features

Popular features found in Appointment Scheduling
Appointment Management
Automated Scheduling
Calendar Management
Client Database
Group Scheduling
Mobile Access
Online Payments
Recurring Appointments
Reporting & Statistics
More features of ServiceMonster
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Scheduling
Billing & Invoicing
Client Management
Confirmations/Reminders
Contact Database
Contract/License Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Drag & Drop
Electronic Payments
Electronic Signature
Email Management
Email Marketing
Email Reminders
Employee Management
Employee Scheduling
Estimating
Fleet Management
For Field Service
For Janitorial Services
For Pest Control Companies
GPS
Historical Reporting
Inventory Control
Inventory Management
Inventory Tracking
Invoice Management
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Scheduling
Marketing Automation
Mobile Alerts
Mobile App
Mobile Signature Capture
Multi-Location
Online Booking
Online Time Clock
Payment Collection in the Field
Payment Processing
Payment Reminders
QuickBooks Integration
Quotes/Estimates
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Rescheduling
Routing
Scheduling
Search/Filter
Service History
SMS Messaging
Status Tracking
Task Scheduling
Technician Management
Third-Party Integrations
Time & Expense Tracking
Timesheet Management
Time Tracking
Website Integration
Workflow Management
Work Order Creation
Work Order Management

ServiceMonster Integrations

authorize.net

Stripe

Zapier

Broadly

NiceJob

SendJim

See all 10 integrations

ServiceMonster User Reviews

Overall Rating

4.6

Ratings Breakdown

69%

25%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.7

Functionality

4.4

Have you used ServiceMonster and would like to share your experience with others?

Krystina D.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2024

Service Monster old version great - the upgraded version can use some tweaks!

Service Monster has always been an easy to use program, except for a few minor glitches.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service Monster 5 (the old version) is a great product, everything is in order of how you would speak to a customer in a call and scheduling is easy.

Cons:

Service Monster 6 is a pain, it is very different from the Legacy version, hard to use, it's hard to get a customer on the schedule. Also it sometimes does not pull information from Service Monster 5 which causes extra work. The screen and set up is not as easy to follow as previous versions.

Michael M.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed November 2023

Necessity for my business

We were fortunate to have this service and it really helped us stay organized with our customers.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Helped all that were involved in the daily run of the business know what’re everyone was and tasks to be performed. Appointment times, pictures of projects to be completed and notes and needs of the customers. Inside billing worked well and charged customers credit cards was nice.

Cons:

Nothing really. After understanding how the app worked it was just what we needed.

Adem T.

Verified reviewer

Facilities Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2025

The service works but UI design forces you to spend time re-navigating menu to complete simple tasks

There are a lot of redundancy’s that could easily be fixed by having the page refresh without making the user go to the Home Screen everytime you wish to add notes to a job or to complete a job.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If looking for a bad plan it runs about $40 a month but a huge jump for minimal feature add ons that can be found with other services.

Cons:

The menu requires a lot of back tracking to the Home Screen in order to finish tasks that should be able to be completed on the initial page

Frank B.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

Great customer service, good system, has some quirks.

I like them, they try hard and overall have a good product besides some irritating guirks. I have always had good luck with their very available inhouse support...that is a big plus!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support is very timely and excellent. The platform is designed for the carpet cleaning and related industry is a big plus for us. I think they try hard to have a great system. For us, the customer database and scheduling are our main use. For our techs out in the field, they can see their schedules and jobs on their phones, making last minute changes a breeze.

Cons:

There are issues with scheduling, some version are better for viewing while other have more features. For our staff, to get the better overall schedule viewing they must go back to an older version. A more recent issues with the older version, when we try to change date, often we get brought back to the home page . Sometimes the system boges down, I do not think is our internet.

Reasons for choosing ServiceMonster

They were industry specific and appeared to the best choice for what we were after. I still think they are.

Keith K.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

My right hand person

I always recommend ServiceMonster two other business owner in various industries.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a small biz owner I need all the help I can get. Service Monster has been right by my side for I believe almost 20 years now. It’s all we use for scheduling, accounts receivable, reminders. The list goes on and on. They have top Notch and customer service whatever I need them. I rarely get transferred to somebody else. They know how to resolve my problem

Cons:

I can’t think of anything I did not like about ServiceMonster.

Sule W.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

Awesome Software

Absolutely wonderful program. I am a fan of Service Monster.....

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FMS is absolutely the best idea for customer retention as well as keeping a solid data on flow of percentage .Extremely user friendly program. Customer service is unbeatable. They always have an answer and very honest and proficient with the program.

Cons:

The only part that gets complicated is the filtering on the marketing section. Definitely can be worked to get it easier .

Reasons for choosing ServiceMonster

Hands on better product ! Better customer service.

Joseph T.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

The grandfather of digital home service software.

I can honestly say that I have never had a bad experience with service monster.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service monster is not a big corporate nasty company that is money hungry. They take a genuine interest in their customers and employees and deliver a simple and consistent experience.

Cons:

I think it can be improved but with time I trust that this will continue to progress.

Christina C.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed March 2023

Overall worth your money

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service monster is user friendly but also very in depth. Once you learn the system its pretty easy to maneuver.

Cons:

Using the drip campaigns and other marketing features are somewhat difficult to understand at first. I would love ServiceMonster to have a training class so I could utilize more features. Or having the ability for our technicians to apply payments to invoices without the access to change/alter the invoice (more restricted access) would be nice.

Vincent C.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Reviewed February 2023

Very happy with Service Monster

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and the customer support is the best. When you call they address your concerns quickly.

Cons:

On occasion when inputting things the software moves slow. This doesn't happen often enough to be a major concern.

Daniel G.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Best Decision Ever Made

Love SM. Awesome tool. Saved us a boatload of money by making us more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of scheduling and the ability to group jobs in the same area reducing the cost of traveling.

Cons:

Gets slow between April thru September. Would love for the daily report to have the est and actual hours tallied for the day.

Reasons for switching to ServiceMonster

To become more efficient and the ability to track Roi and commission.

Showing 1 - 10 of 16 Reviews

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ServiceMonster 2026: Benefits, Features & Pricing

Overview

About ServiceMonster

ServiceMonster Screenshots

ServiceMonster Pricing and Plans

ServiceMonster Features

ServiceMonster Integrations

ServiceMonster User Reviews

ServiceMonster Popular Comparisons

Other Top Recommended Appointment Scheduling Software

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