ClubWise 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if ClubWise is right for your organization?

Our Membership Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ClubWise

4.0

(39)

Pricing

Pricing available upon request

About ClubWise

ClubWise is a club and membership management solution, which helps businesses streamline operations related to FCA accredited direct debit collections, member management, marketing, and customer engagement, among other operations. It is a cloud-based solution that allows staff members to optimize membership offerings and member engagement operations via built-in tools, such as Group Heart Rate, Body Composition Analysis and a Member Loyalty Programme.

ClubWise Screenshots

ClubWise Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ClubWise Features

Popular features found in Membership Management
Application Management
Communication Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Membership Renewals
Payment Processing
Promotions Management
Registration Management
More features of ClubWise
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Class Management
Class Scheduling
Client Management
Client Portal
Contract/License Management
Credit Card Processing
Customer Accounts
Customer Database
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
Electronic Payments
Email Management
Email Reminders
Email Templates
Employee Management
Enrollments/Onboarding
Event Calendar
Event Scheduling
Facility Scheduling
For Martial Arts
Instructor Management
Inventory Management
Invoice Management
Lead Generation
Marketing Automation
Member Accounts
Member Communication
Member Database
Membership Management
Member Types
Mobile Access
Mobile App
Multi-Location
Online Booking
Online Registration
Point of Sale (POS)
Real-Time Reporting
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Self Check-In/Check-Out
Self Service Portal
SMS Messaging
Social Media Integration
Student Management
Team Management
Template Management
Third-Party Integrations
Transaction History
Visitor Management
Wait List Management
Website Integration
Website Management

ClubWise User Reviews

Overall Rating

4.0

Ratings Breakdown

26%

54%

15%

Secondary Ratings

Ease of Use

3.8

Value for money

4.0

Customer support

4.1

Functionality

3.9

Jo H.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Good all round package

Clubwise has been a good experience so far. It is quite easy to get hold of someone and they are usually very helpful, whether by email or phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to transfer from our existing software. Loads of features (some we still haven't figured out yet!). Relatively easy to use, and the FitSense app is also good.

Cons:

It is a little tricky to navigate all the features - some we still haven't figured out yet. Software assumes we have cash/a till on site, so cannot offer refunds for example.

Reasons for switching to ClubWise

To have everything all on one platform

Vendor Response

Dear Jo, Thank you for taking the time to share your feedback on ClubWise. We are glad to hear that you found the transfer to ClubWise easy and that our team have been helpful too. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

Duncan F.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2021

A decent product but a high pricepoint

The company have lots of nice people working for them and are easy to deal with. If they made a few alterations I would be happy to work with them again.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is fairly easy to use for sign ups, class management and the app is also easy for members to use. The system is also easy to edit.

Cons:

I think the pricepoint is high in the current marketplace. The reporting fuction isn't easy to use, can be over complex and the obvious reports you may want to use aren't all in 1 place. The debt collection function isn't comprehensive enough.

Vendor Response

Dear Duncan, Thank you for taking the time to share your feedback on ClubWise. We are pleased to see that you have found the system easy to use. We do offer a wide range of reports and information on the dashboard and are happy to offer further support around the best way to get the information you need. I see you aren't currently using Clubwise and we would welcome the opportunity to discuss your requirements further. If you would like to discuss this or if you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

Nathan B.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

I use clubwise at my gym

Previously 5

It's a really tool can sometimes be buggy but was really easy to use

Ratings Breakdown

Ease of use

Previously 5

Customer support

Functionality

Pros:

The best thing about clubwise was how easy it is to use. I self taught myself how to use it. And also the customer support line.

Cons:

Payments in terms of understanding how it works

Lesley J.

Verified reviewer

Leisure, Travel & Tourism

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Club Wise Review

Nine out of ten. Had a bit of a shaky steart, but problems do get ironed out quickly when you knwo whom to contact and how to navigate around the webiste.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The can be tailord to the clubs needs and facilities. The club is in control of clients membership types, usage, payments and admin. If the app does offer something you require the team will find a "work around" customer support is usualy resolved the same day. sometimes clients payments are hard to follow. Would have prefered in house training, but recorded zoom training is helpful.

Cons:

Not being able to delete expired or doubles members from the system.

Amy S.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed November 2021

Well developed sorftware!

we have been with CW For over 5 years and on the whole it’s been good. Would recommend to others for health club management and payment collection. CW is constantly improving abs adding new elements to its package.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Constantly improving with new ideas. Once you have trained it’s easy to manage n/a

Cons:

Support is OK , sometimes slow as they can be busy.

Reasons for switching to ClubWise

Bad software

Vendor Response

Dear Aida, Thank you for taking the time to share your feedback on ClubWise. We are pleased you find the system easy to use and appreciate the improvements and developments we put in place. If you would like the opportunity to speak further about your experience with ClubWise, please send me your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

Scott G.

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2018

Clubwise is a great system. It does everything you need a gym system to do.

Direct Debit collection, member booking, member check in, access control, member app, online booking, campaign manager.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The overall features are very good, its a completely integrated system and gives a gym manager all of the tools required to make our job a lot easier.

Cons:

If a member cancels at the bank prior to the payment run, Clubwise still tries to collect the direct debit knowing it will not collect, therefor we are charged for an additional attempted collection. I believe this can be prevented and seems unnecessary. I also think health questionnaires should be an additional tab in the members section, so that should there be an accident, we just load up their account and be able to see their health questionnaire immediately.

Vendor Response

Hi Scott, Thank you for taking the time to submit this review to Capterra. We are delighted ClubWise is working so well for you and has allowed you to perform your gym management role with ease. Thank you for your feedback around the member cancellations, I understand that a member of our team has been in touch to explain the process in more detail, which I hope you have found useful. Thank you for your feedback on the health questionnaires. We have raised a development request for consideration to include health questionnaires as an additional tab. We have also organised some further training with you and your team around Online Joining and ClubWise Mobile. Once again, thank you so much for your review and I hope we have resolved the issues you were experiencing. Many thanks ClubWise

Replied February 2018

Haydee D.

Sports

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2018

Overall Clubwise is a great integrated software but bookings element could be improved

all in one system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing is that it is an integrated software everything is in one place for memberships and members it is very good and the ability to be able to pick up the phone and call to speak to support helps a great deal. All the staff are very good over the phone especially the staff that have been there longer.

Cons:

Certain things on the booking side of things that seem simple (just that people tell us) such as double bookings, back to back bookings cant be restricted, also not much information on a booking like staff name etc. Bookings element seems to not be as advanced as the rest of the software. This aspect is very important to us so in the past we have struggled with the booking aspects. Double bookings for us need to be impossible to book on the member area but doesn't seem possible. Its a shame that the bookings sometimes lets the system down. Sometimes we get error 500 quite regularly in peak times and on occasion the member area (online portal) goes down. We are quite a large facility so to not be able to split the Sportshall into certain areas is also a negative. It is great that we have got a new App for the members but my manager is frustrated over the couple of years this will be the fourth scanner he has brought from you guys he thinks the software should be compatible with the scanner.

Robert A.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2021

Wouldn't recommend

Shocking, poor and couldn't believe the problems we had getting started with them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Other than the fact it shows me who's booked a class and takes payments that's about it, the help staff are useless and if you want any extras or anything doing then good luck!

Cons:

Nothing but hassle, never getting to speak with someone who understands what I am saying, always promised the world but received nothing close

Vendor Response

Dear Robert Thank you for taking the time to share your feedback on Clubwise, we are disappointed to hear that your experience with us has been below your expectations. We sorry you don't feel the system offers you what you need and that you have been disappointed with the support team. We would like to invite you to please send over your preferred contact number and a suitable time to call on the email address below to speak further about your feedback. The feedback we receive directly from clubs is incredibly important to us, and we are committed to improving our service going forwards. feedback@clubwise.com We hope to hear from you soon. With warm regards, ClubWise

Replied November 2021

David H.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed October 2021

Critical during Covid-19

I am very happy to have chosen clubwise and it has made the operation of pre-booked slots, waiting lists and covid protocols very simple.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use on both front and back-facing users. The customizable app improves the professional appearance of even the smallest facility.

Cons:

The transfer of all data, and initial set up is time consuming, but the team at Clubwise are very experienced and helpful.

Vendor Response

Dear David, Thank you for taking the time to share your feedback on ClubWise. We are happy to hear that you find the software easy to use and like our FitSense app too. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

Julian O.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed October 2021

Feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Matches our industry very well , use of the diary the booking system

Cons:

Limited efficiency , very long process when deleting a number a prospects and updating retail

Vendor Response

Dear Julian, Thank you for taking the time to share your feedback on ClubWise. We are so glad to see that you have found our customer support team to be excellent. If you would like the opportunity to speak further about your experience with ClubWise, please send your contact number and a good time to call on the email below. feedback@clubwise.com With warm regards, ClubWise

Replied November 2021

Showing 1 - 10 of 39 Reviews

See All Reviews