Hapana 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hapana

4.5

(92)

Pricing

Starting at $285.00 per month

About Hapana

Hapana is an end-to-end fitness studio software designed to elevate engagement and fuel growth. With a robust suite of streamlines features, the system alleviates owners from having to use multiple plugins and incompatible softwares. The software empowers studio owners and managers to streamline their operations, enhance member experiences, and focus on the core of their business – growing their business.

Member management platform: Hapana's member management platform provides a centralized hub to effortlessly handle member registrations, bookings, and operations. It keeps your team organized, saving valuable time and ensuring smooth day-to-day operations.
Automated Marketing Campaigns: Boost your club's visibility and drive membership growth with automated marketing campaigns. Create personalized and tailored communications for specific groups of individuals or target segments within your membership base, manage multi-channel communication, and increase trial conversion rates, all with customizable workflows and automation systems.
Custom Branded App Experiences: Strengthen brand loyalty and recognition with a personalized branded app for your business. Deliver engaging...

Hapana Screenshots

Hapana Pricing and Plans

Starting price: $285.00 per month

Free Trial

Free Version

Basic

$285.00

flat rate, per month

No plan information available

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Hapana Features

Popular features found in Membership Management
Application Management
Communication Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Membership Renewals
Payment Processing
Promotions Management
Registration Management
More features of Hapana
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Attendance Management
Attendance Tracking
Automated Scheduling
Billing & Invoicing
Booking Management
Calendar Management
Calendar Sync
Capacity Management
Certification Tracking
Class Management
Class Scheduling
Client Management
Client Portal
Client Profiles
Contract/License Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customer Engagement
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Discount Management
eCommerce Management
Electronic Payments
Email Management
Email Reminders
Email Templates
Employee Management
Enrollments/Onboarding
Event Calendar
Event Scheduling
Exercise Library
Facility Scheduling
Fitness Assessments
For Gyms
For Martial Arts
For Yoga/Pilates Studios
Instructor Management
Inventory Management
Invoice Management
Lead Management
Marketing Automation
Member Accounts
Member Communication
Member Database
Membership Management
Membership Signup
Member Types
Mobile Access
Mobile Alerts
Mobile App
Multi-Location
Online Booking
Online Payments
Online Registration
Point of Sale (POS)
Real-Time Reporting
Recurring/Subscription Billing
Reminders
Reporting & Statistics
Secure Login
Self Check-In/Check-Out
Self Service Portal
SMS Messaging
Social Media Integration
Staff Management
Team Management
Third-Party Integrations
Transaction History
Visitor Management
Wait List Management
Website Integration
Website Management

Hapana Integrations

GetResponse

Google Calendar

Mailchimp

Zapier

ActiveCampaign

QuickBooks Online Advanced

See all 7 integrations

Hapana User Reviews

Overall Rating

4.5

Ratings Breakdown

75%

15%

Secondary Ratings

Ease of Use

4.3

Value for money

4.2

Customer support

4.5

Functionality

4.1

Verified

Reviewer

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed May 2018

OneFitStop has allowed me to reduce my office time to train more clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized.

Cons:

So far I've had great success with every feature and tool within the software and have no complaints thus far.

Natalie W.

Verified reviewer

Leisure, Travel & Tourism

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2025

Great Product, User friendly

Excellent, great support and open to feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use for all team members, great member interface as well

Cons:

Small features that I think are needed like suspensions reasons - none are deal breakers

Reasons for switching to Hapana

In need of a better program to service members and business needs

Vendor Response

Thanks for the great feedback Natalie! We're so glad to hear the platform has been easy for your team to use and that the member interface is working well for you. We appreciate your note on suspension reasons—feedback like this helps us continue to refine our product.

Replied July 2025

mic l.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Try anything but Hapana. Glofox, Momence, Clubfit

A complete disaster. If we didn't have to use if for the franchise then we would have ditched it yesterday. From massive billing issues to them not even able to get their own contracts with us correct it has been nothing but a nightmare and the "support" is a joke. We raise an issue and the reply we get doesn't fix or address anything and the buck is passed between them and our franchisor.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Absolutely nothing. It has been nothing but trouble and a waste of money since day 1

Cons:

From migration to implementation it has been a farce. The system itself has absolutely no intuitiveness to it and creates so much extra work. The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information. Price is excessive and includes no sms, email or even push notifications so you pay a premium and then pay for everything on top. The app is garbage, it is slow and has had nothing but issues from day one.

Vendor Response

We’re sorry to hear that your experience with Hapana hasn’t met expectations. Your feedback is important, and we understand your frustration. We’d appreciate the chance to speak with you directly to better understand the issues and how we might help. Please feel free to reach out to your account manager and we would be happy to set up a call

Replied June 2025

John T.

Verified reviewer

Sports

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2025

Thanks from a Boxing Gym.

Very happy with the overall experience. From the support to the functionality of the system all very positive. The people there really made the difference.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to learn and use the whole system. Account management was stellar! [sensitive content hidden] was always available and professional and [sensitive content hidden] was a huge help working on the background systems. Great overall experience.

Cons:

I only wish they hosted/supported my website. But, they did offer a funnel system that connected to my website which was great for processing leads.

Michael D.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Hapana X Power Moves

Very good. They are consistently evolving with the times and always take on you ideas to improve the platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Open Communication and very responsive in resolving issues Stephen is a GUN!!

Cons:

The inability to track purchases from Google/meta ads as this is a key functionality that can be used to tailor marketing spend and audience

Reasons for choosing Hapana

CRM is a lot more powerful. Hapana Does have a central app like Mindbody

Vendor Response

Thank you for your feedback Michael! We are stoked to hear how much your business is benefiting from using Hapana, and we will pass on your praise to Stephen!

Replied March 2025

Lilly M.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

From rebrand to growth: Hapana's unmatched support

Overall, our experience with Hapana has been very positive. The platform has made our operations more efficient, allowing us to focus more on delivering a high-quality experience for our clients. The customer support team has been responsive and helpful whenever we had questions or needed assistance. Hapana has become an essential tool in our day-to-day operations, and we look forward to continuing to leverage its capabilities to enhance our business. Additionally, Hapana played a crucial role in making our recent rebrand seamless, providing exceptional customer service throughout the process. Their team's responsiveness and attention to detail ensured that every aspect of our transition was smooth and efficient, allowing us to focus on delivering an outstanding experience to our clients!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a growing business, VAURA has greatly benefited from Hapana's support and dedication to continuous improvement. Their team has been with us every step of the way, providing exceptional customer service and ensuring we have the tools we need to succeed. Hapana actively engages with brands like ours to gather feedback and make updates that enhance their product. This commitment to evolution ensures that the platform adapts to our changing needs, helping us stay ahead in the industry. Additionally, the integrated reporting and analytics in Hapana provide valuable insights into our business performance, helping us make informed decisions.

Cons:

One challenge with Hapana is that, unlike larger competitors like Mindbody, it can be difficult to get people to recognise its full potential. Because Hapana is not as widely known, clearly outlining its unique advantages and innovative features is crucial for its future success. Highlighting the ways Hapana excels—such as its personalised customer support, commitment to evolving its platform based on user feedback, and innovative solutions tailored for growing businesses like ours—will help distinguish it in a competitive market.

Reasons for switching to Hapana

We made the switch to Hapana from Mindbody because we were looking for a platform that could better support our growing business and offer more tailored solutions to our needs. Hapana's innovative approach and commitment to continuous improvement stood out to us, as they actively engage with brands to refine their product and stay ahead in the industry. Additionally, their exceptional customer service and seamless integration capabilities made the transition smooth and allowed us to focus more on our clients and less on administrative tasks. Overall, Hapana has proven to be a valuable partner in helping us achieve our goals.

Vendor Response

Thank you so much for sharing your experience with using Hapana Lilly! We're thrilled to have supported VAURA's growth and rebrand. It’s great to hear that Hapana's tools, integrated reporting, and customer service have helped streamline your operations and provided valuable insights. We appreciate your feedback on market recognition and understand the challenge of standing out in a competitive space. Your suggestion to highlight our unique advantages is noted, and we’ll continue focusing on innovation, adaptability, and customer-driven improvements to showcase these strengths. We’re excited to keep supporting your business, and we’re grateful you chose Hapana as your partner. If you need anything, we’re always here to help!

Replied November 2024

Brooke C.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Great customer support!

I am very happy with Hapana - it is easy to navigate and the support I receive is fantastic.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service. [sensitive content hidden] is amazing, always responsive and quick to help me out. I feel very supported by her which is vital in a partnership like this.

Cons:

Some teething issues with set up and inclusions, but this has been resolved.

Reasons for choosing Hapana

Better aesthetically on our website and better functionality

Vendor Response

Thanks so much for your kind words! We’re thrilled to hear you’re happy with Hapana and that the platform has been easy to navigate. It’s also great to know our team has made you feel supported—I'll be sure to pass your feedback along. We're glad those early setup issues were resolved and really appreciate you sticking with us. Thanks again for choosing Hapana!

Replied July 2025

SAM S.

Verified reviewer

Recreational Facilities and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

HIGHLY recommend [sensitive content hidden] as your Account Manager!

It's overall been excellent. Almost 3 years underway with our partnership with Hapana and it's been quite a tricky road to learn the system needless to say, given both our business and Hapana themselves are always adapting to the current market demands. But having the dedicated/allocated account manager, [sensitive content hidden] recently assigned to us, it's made my 'getting up to speed' way way faster, allowing the business as a whole, tighten areas of Hapana that I don't believe we were utilising to the fullest, but now we are. Thanks again [sensitive content hidden]! Your wealth of knowledge has been wonderful! You really know you stuff, it's impressive how quick you can get me an answer - not just any answer, but an answer that is a solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My account manager [sensitive content hidden] has been absolutely amazing. Couldn't praise her enough. I'm not tech savvy, so this platform has been quite a challenge for me, but [sensitive content hidden] has been able to address every one of my questions and been able to provide a timely answer or workaround. The platform itself doesn't seem as complicated to navigate once I learned what I'm doing, but I'd have been very stuck if it weren't for [sensitive content hidden] -so well done.

Cons:

Without a dedicated accounts manager, like mine - [sensitive content hidden] - raising service tickets can be quite lengthy. Whilst all the team work tirelessly to address all the questions directed at them, raising service tickets loses the more personalised aspect, as tickets generally get addressed by another staff, different to the one you might have previously used/received a response for - more often than not, I'm needing to explain my situation over again so they understand what it is that i'm asking, as our company is a little unique to the mainstream client accounts.

Reasons for switching to Hapana

Mindbody at the time of our seek-to-switch, didn't offer updated features that Hapana were offering to the business market. It was a no brainer also, given the dashboard fuctionality, visuals and ease of use of Hapana were already much more moden, we just had to try Hapana, and we've not looked back.

Vendor Response

Thank you so much for your awesome review Sam! We are thrilled to hear how our team has been able to support you whilst using Hapana's platform. We will feedback regarding our support ticket process, this is something we are continually working on improving and always welcome feedback on this process.

Replied August 2024

Ricky R.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2024

10 Star service

Happy with everyday use to control and manage a heavy client base.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easily accessable and easy to manage all clients once you get to know the system.

Cons:

Sometimes the server is pretty slow which can be frustrating.

Reasons for switching to Hapana

To manage a higher client base. Hapana is more accessible

Vendor Response

Thank you for sharing your experience using Hapana Ricky. We’re thrilled to hear that we have made managing your client base easier and more accessible. It’s always our goal to provide a reliable and user-friendly platform to support your growing needs. We understand that occasional server slowdowns can be frustrating, and we’re actively working to enhance performance and ensure a smoother experience.

Replied December 2024

Josh b.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

great service!

My overall experience with Hapana was positive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service was great and back office was easy to navigate.

Cons:

occasional system downtime and inability to access the system at times.

Reasons for switching to Hapana

notifications were not sending, time and date format. marketing suite userability

Vendor Response

We’re so pleased to hear you’ve had a positive experience with Hapana and found our customer service and back office navigation to be helpful. We acknowledge the importance of consistent system access and are always working to improve reliability for our users. It’s great to have you on board, and we’re glad we could offer the features and functionality you were looking for. Thank you for choosing Hapana, and we look forward to supporting your continued success!

Replied December 2024

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